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I was very pleased with my first visit to the dealership.... - dongilbert876
I was very pleased with my first visit to the dealership. Everything went well, quick, professional, and satisfied with the work done.
Top Reviewed Specialists At This Dealership
Salesman lied to me for a week. Original car that I told... - Scammedcustomer
Salesman lied to me for a week. Original car that I told I was approved for was apparently sold. Salesman told me car couldn't be sold due to issues with the top. Another manager let it slip after I signed papers on a different car that they sold the car I wanted and had offered to go ahead and sign the papers on a few days earlier. I was told on a Saturday that I was approved for the car, I offered to come in and sign ASAP, the following Friday I'm still being lied to saying they can't sell the car. They car I bought which was a 2018 broke down almost two weeks ago and they still haven't looked at it. I feel scammed and Had the Salesman been honest, I couldve waited and us worked on something else even if I had to wait but he lied nonstop. Now I'm pursuing legal action
I came in at close to 4 pm on the Friday before labor... - monicajocardinale
I came in at close to 4 pm on the Friday before labor day.
I needed the lock lug for my tires.
Even though I was buying used tires from another vendor, JT in the service department asked a tech to immediately replace all four sets of lugs so that I could get back to the other vendor before they closed for the day.
This was a blessing as the tires were too dangerous to travel back home - 150 miles.
The decorum of JT and his leadership within the service department at Allen Hyundai saved the day for me.
Hats off to these guys!!!
Can’t trust the Service Department! They did a brake... - Tony Owens
Can’t trust the Service Department! They did a brake (break) job on my son’s car and broke a sensor in the process. Then they denied doing it and charged $560 to fix a problem that THEY CAUSED!
This was by far the easiest purchase of a car I have ever... - Carroll Culpepper
This was by far the easiest purchase of a car I have ever made. My salesman Robert “Smittie” Smith I really knows his job and the vehicles he sales.
Worst service even manager can’t help what can I say made... - Customer
Worst service even manager can’t help what can I say made a big mistake I bought my car from here
I don’t know why I am giving 1star they are not deserve
Great customer service an the salesman Adrien davis was... - Lictoriannewell1122
Great customer service an the salesman Adrien davis was awesome they work hard to make you leave satisfied... I recommend this dealership to all people
First Time Car Buyer. - Buckaroo
This was my first time ever buying a car and I went in feeling very nervous. As soon as I met Vito he made me feel incredibly welcome and was very helpful in answering any and all of my tedious questions. I am very happy with my experience and would recommend these guys to anyone that cares to listen.
Fantastic place with the best service! - su66
My 2 sons bought cars at Pride Hyundai this year, and I bought one this morning. We have had such wonderful service from Clay Morgan! When my husband is ready to buy a car, we will go there again! Clay worked with out budgets and time very effectively, and out concerns became his concerns. What great experiences! Thanks Clay and the others at Pride Hyundai! Sue Dickerson
BUYER BEWARE they promise everything and deliver NOTHING! - 4tommy
I purchased a 2011 used GMC Sierra with a 7.5 inch lift. It was a “cash” sale meaning I had a certified bank check in my hand to pay for the truck.
I signed the purchase agreement around 7pm on Thursday June 21, 2018. The sales manager “Mitch” agreed to the price and he would fix all of the mechanical/drive train issues at that time including but not limited to the front end issues including alignment, window switch, regular service items and key fobs. He agreed that everything on the truck would be in proper working order. We also agreed he would not address cosmetic items such as the cracked dash and missing fog lights etc. The sale also came with a warranty so this was NOT an “AS IS” purchase.
Fair enough, right?
Next day, Friday 6-22-18. I text the salesman several times checking on the progress of service so I could give him the certified bank check. 5pm and the truck still isn’t ready. I was told for sure it would be ready Monday.
Wednesday, nope. So I go to the dealership again, Mitch tells me it’s all getting fixed and they will have the front end work done by another shop that can handle a lifted 4WD truck. Blah, blah, blah. (This day is also when Mitch yelled at my salesman in front of everyone on the showroom floor which was completely uncalled for! )
Friday June 29th comes still getting excuses but told it would be ready by the afternoon. I leave work AGAIN mid afternoon, the truck isn’t ready but they want my check. I meet with the f&i manager to do the paperwork. He takes my check. NOBODY HAS MY TRUCK READY.
I am told the oil change is being done and I will be ready to go.
(Meanwhile, I leave with my papers, go to the tag office for my county only to be told the state will NOT sell me a license plate because there is a title problem. I go back to the dealership, speak with f&i guy again, he assured me it’s a mistake and I will be able to get a tag on Monday)
Wait, wait and wait some more.
It’s after 6:00 and the detail guy gives me my truck, NO service done and NO REPAIRS WERE DONE. I never saw a manager of any kind, no salesman NOBODY. The truck was even out of gas. My keys have the dealer sorting tag still attached!
I later spoke with a manager and was told they would make it right but didn’t really have the equipment to service such a large truck. And also reassured the title problem would be resolved. (You have 7 days to get a tag without penalties) All of this still drags out over the 4 of July week. It is literally July 9th before I can even get a license plate on the truck!
All along still refusing to fix the agreed to repairs at this point.
I had to get the repairs that Mitch, as the sales manager agreed to, done on my own with a shop that could fit such a large truck. 1500$ worth of repairs to be exact.
ONE THOUSAND FIVE HUNDRED DOLLARS
This was my second purchase from this dealership BUT IT IS MY LAST TOO!
It’s a shame too, I need a new 2019 Hyundai Tucson this fall but I will drive anywhere else to buy it!
They could still make it right but based on this experience, it will not happen.
Homer Skelton Hyundai