120 Missouri Ford Dealers

I WILL NEVER BE BACK TO THIS DEALERSHIP SPECIALLY IF - SARAS

I WILL NEVER BE BACK TO THIS DEALERSHIP SPECIALLY IF CHRIS SHEETS IS THERE. I PURCHASED A CAR FROM THERE BROUGHT IT BACK WITH COUNTLESS REPAIR ISSUES, THEN MY CAR BLEW UP AND HAD TO BE TOWED BACK TO THE DEALERSHIP. TOOK THEM OVER 3 MONTHS TO FIX IT AND THEN WANTS TO CHARGE MORE FOR MORE PARTS, SAYING IT ISN'T UNDER WARRANTY. MY SALES PERSON WAS GREAT BUT HAS NOW SAYING NOTHING HE CAN DO. BUT THE MANAGER OF THE DEALERSHIP AFTER I HAD TO KEEP BRINGING MY VECHICLE BACK SEVERALY TIMES RUDE HATEFUL AND REFUSED TO TAKE CARE OF MY ISSUES UNTIL IT BLEW UP. THEY WILL NEVER GET MY SERVICE AGAIN. I WILL NEVER TRADE OR GIVE THEM A GOOD WORD. I HAVE DEALT WITH DEALERSHIPS AND THIS IS THE WORSE ONE BY FAR. I HOPE THE OWNER NOTICES THESE COMPLAINTS AND HAS THESE ISSUES TAKEN CARE OFF.

great customer service experience - derrickpadilla34

great customer service thank you jimmy dale for the great car and his boss and the rest of the employees we will be lifetime customers

I will never go here again and advise people to find an - moviattlovescats

I will never go here again and advise people to find an honest place to buy or maintain a vehicle. This dealer just tried to cheat me big time. I asked for a tune up on my onan 4000 motorhome generator last year and they said they did a carburator tune up and charged me for the work and $120+ for the kit and $278 to do the job. The motorhome sat all winter and was running rough so took it back for what it needs. This yr they said they don't rebuild those and a new carburator is $900+ and $500+ to change it - they said they checked around and that was the cheapest price I looked up the carburator and it is $400 at Onan and less than $100 elsewhere. I told them we will just pick it up. I told them when picking up that I looked up the carburator and the prices I found. They said oh I will look into it and get back to you. I then asked why he said they don't rebuild them as they charged me to do just that last year. He blubbered that he will look into it. Well 2 weeks later, no call. I looked up the problem of it running rough and saw that you can run SeaFoam through it to get rid of the junk from sitting all winter. I did that and it is running like a kitten now. I question if they did anything last year when they charged me $278 to give it a tune up. I also don't understand why they don't know to run the Seafoam through it to clean it out. So they tried to charge me $1600 to put a new carburator in my motorhome generator with 127 hours on it when it only needed cleaned out. Not sure they did anything for $278 last year. I would discourage people from trusting the dealership for anything. I will never buy a vehicle or take anything to them for service again.

Just purchased a 2019 F250. - isringhausen69

Just purchased a 2019 F250. Kevin my salesman did an excellent job. It was easy to negotiate and everything was prompt to their word.

Mike and Eric always do a great job explaining service - Bronco Lover

Mike and Eric always do a great job explaining service work. Lucky to have them in Versailles!

Great guys and easy to deal with - Girl who knows what she wants!

This was no pressure experience. I knew what I wanted, asked them the history on it and they told me everything I needed to know and when down to purcahse the car with not one issue. Couldn't have been easier!

Customer seevice - msgret03

It is always easy to get a appointment and when you get there they get your vehicle right in. They explain everything and go out of there way to do what is right.

I have taken my truck to West Plains Morlan Shell Ford - Lisamcgowne

I have taken my truck to West Plains Morlan Shell Ford for the last year on three different occasions for a supposed failed vacuum pump that thank goodness was covered by my extended warranty in the beginning. Fast forward to now on my FOURTH visit for the same failed vacuum pump and a different tech happens to walk by and says that doesn’t look like a vacuum pump, it looks like a valve cover. So this whole time it’s been a valve cover and not the pump. (By their own admission.) But now my extended warranty is out and Morlan Shell Ford says , nope, it’s not our problem we aren’t going to cover this even though they admit they drop the ball.

The BEST Dealership Around - PaulaP

The Service Dept at Bud Shell always makes me feel like I'm their only customer. I get my Fusion serviced here & they really take care of my car. Every time I'm there, they wash my car. That really means a lot to me.

They were very nice let me drive the car I asked him if... - rkreisel47

They were very nice let me drive the car I asked him if they would come down and I said no I told him how much I could put down they put it into the manager and it came back approved

finally - James D

I have stopped at Auffenberg motors for years. I have never purchased anything from the dealership because of the sorry approach and gloomy attitude I received when I did stop. But now is different. There has been a complete change of attitude and atmosphere in the dealership. I met the new GM that actually lived in Alaska for some time. Great stories and great attitude. Very refreshing from the previous managers that were there. The good ole boy club gets old after a while. Stop by and see Ryan and his new crew. New Service manager, New Parts Manager, New office manager and last but assuredly not least a New Business manager and his name is ACTUALLY Ricky Bobby!! Great new team----- Get some advertising out there Ryan!!! People need to know you are there!!

Service was prompt , & folks very interested in getting - jwiss46

Service was prompt , & folks very interested in getting my car up to top shape. One issue was resolved very courteously to satisfaction. Will definitely be back!

Matt was very helpful and answered all questions we - Morris

Matt was very helpful and answered all questions we had. Also explained everything in quite detail

Awesome! - LAYCIELYNNE

Everyone at this dealership was friendly, worked fast, & wanted to make sure I loved what I was purchasing. I was so happy with the entire experience. David Talbert was the salesman that helped me & he was GREAT!!!

I went to Gregg Smith Ford for an "Invitation... - jwil40

I went to Gregg Smith Ford for an "Invitation Only" sale on used cars and trucks. I decided that I would like to purchase a new F-150 2006 model truck based on the current rebate in order to help pay off a 2001 Explorer in which I was upside down on. I received pre-approval on my financing and was convinced by my salesman "Jason" that the only Ford truck I could get into was a "XLT" Supercab so I pursued the purchase until closing time at which time I was handed the keys and told to drive the vehicle home with me and fax them financial verification the next day in order to complete the sale. I sent the papers at 0800 the following morning. Around 0900 my phone rang and the salesman informed me that I needed to return the truck immediately because Gregg Smith was angry that a new truck went out overnight and according to the salesman, the GM was "chewed out" for violating Gregg Smith's policies on new truck's not being allowed to go home with the customer until after all contracts were signed and the deal was complete. I told the salesman that I was at home alone with 3 small children and that I couldnt possibly return the truck until the following morning or later on that afternoon. I was put on the phone with the GM who couldnt care less what I had to say as his primary concern was the immediate return of the truck and the pain from his early morning xxx chewing ceremony. I informed the GM that if I returned the truck to Gregg Smiths Ford, I would have no reason to return to complete the purchase as I live only 5 minutes from Warrensburg Ford and 40 minutes from Gregg Smith. I was basically informed to return the truck ASAP and if I didnt return, so what. I complied immediately. I went in to speak with the General Manager who listened to me for 3 minutes before deciding to tell me as he was standing up from behind his desk that he would not show me any of the numbers associated with our deal ( I told him that I didnt even know how much I was paying for the new truck yet or how much they were paying for my trade in) and that he needed to go test drive a potential trade in so he could make some money!!! He walked out on me leaving me sitting in his office wondering just what the heck happened. On Monday morning (2 days later) I drove to Warrensburg Ford and told them the story. I was told to find a truck and take it for a drive for as long as I wanted to provided I left my trade in and copy of DL with the dealership. I selected a 2006 Ford F-150 "KING RANCH", loaded with every option avaliable. The General Manager personally ensured that my visit was pleasant and that any problems were handled by him. Within a couple of hours I was waiting for my new King Ranch to be driven over from the reconditioning / cleaning bays and by 4PM I was on the road home. Warrensburg Ford not only got me into a King Ranch for 75.00 more a month than Gregg Smith Ford but they received my highest ratings in all areas of the sale through delivery. I received a better interest rate on my loan, they showed me the dealer invoice and they doubled the dollar amount for my trade in over Gregg Smiths embarrassing offer which they refused to budge on by as little as 1 cent in order to make a sale. To top it all off, I watched 100 plus customers during my 10 hours of sitting around the showroom receive their free advertised 5 piece luggage set and scratch off tickets just for stopping by. Most of them didnt even have an interest in buying. After all was said and done, I wasnt even offered my free gifts. If you are looking to buy a new Ford, I suggest staying far away from Clinton, MO and Gregg Smiths Ford. My one experience was bad enough to keep me away forever and to recommend Warrensburg Ford for a fair, low pressure, upfront deal.

My car and it's engine made it 17 miles before it overheated - I buy a lotta cars

After having the dealership replace my engine with a used, warrantied engine and Rick Ball Ford-Lincoln in Sedalia, MO said they would warranty the labor for my 2013 C-Max Energi. The car & I made it 17 miles out of town then the engine overheated. I asked them to come get me and my car. They told me to call a tow truck and get a hotel. I finally made it to my hotel almost THREE HOURS after I initially arrived at the dealership to take my car home. C'mon guys. You should have sent someone to pick me up and take me to a hotel or offer me a loner car when I asked. Instead Troy the service department manager just went home early. The general manager, Ryan Ball, told me he couldn't help since Troy wasn't there and wasn't answering his telephone to approve any help aside from paying for the tow truck. I thought his job as general manager was to take care of his customers. In perspective the date was 20/20/2018 please check the Sedalia, MO weather to see it was freezing rain that night and they just left me on the side of the road after spending well over $3,000.00 at their dealership on an engine they promised they would warranty all labor on. The next morning they made it to where my car won't overheat but the check engine light is on, service engine light is on, the car always thinks it's plugged in and takes about a minute or two of menu toggling to tell the computer it's not plugged in. When I called and told the general manager, Ryan Ball, that I expect him to pay for my hotel room in addition to the tow truck bill (which they already agreed to pay for) and fix the service engine/battery lights so I can know the car is safe to drive he told me his dealership is done working on the car. I was polite throughout the entire process which has me baffled why Ryan Ball would talk down to me and call me a liar. Even afterwards I simply let him know that I have written documentation that disproved his reason for calling me a liar and read him the two sentenced he was told about verbatim.

I bought a 2017 Ford F-150 XLT from Kevin. - diegor12

I bought a 2017 Ford F-150 XLT from Kevin. I was out of state in Nevada and the process was speedy and overall a great buying experience with right prices.

Bought our last truck here. - Mgurl725

Bought our last truck here. Extremely helpful & very quick from start to finish. Great with questions even after purchase! Highly recommend.

This was my first experience with this dealer. I was... - Rhawkins

This was my first experience with this dealer. I was greeted by a sales consultant almost immediately. I told him I had done my homework and wanted to test drive a specific preowned vehicle, which he arranged in no time. Upon my return, we started the negotiations and was very pleased by his low-pressure attitude and willingness to work with me. He lowered the price on a vehicle that was already a bargain, authorized brake work my mechanic had recommended be done before I bought, searched for little extras I asked for. Had the car paid for, brake work done and title in hand within four hours of walking onto lot. Seemingly honest, very efficient and helpful.

The Body Shop personnel were very helpful. The service... - ABo

The Body Shop personnel were very helpful. The service technician that adjusted my sliding door and the back door did a good job. I no longer get an "open door" alert. The doors close easier also. Thank you

They callled me during my working hours which I get - jakobnewton

They callled me during my working hours which I get happens so I honestly and politely asked if they could call me back after 3:30 pm… well I’m ACTUALLY & SERIOUSLY looking for a new or used car right now and they never called back so I just went somewhere else to purchase one two days ago.. however I would have bought from them because their ads were what drew me in!

The lady that called was very helpful. The price was a... - links2969

The lady that called was very helpful. The price was a little high for me

Poor customer care! - Myreview

Why would you sell a vehicle that you, the dealership, alter that will not pass a state inspection. Then when the customer confront you then you tell them to leave.

Awesome sales and finance team, have all my work vans - CptJohnyFive

Awesome sales and finance team, have all my work vans serviced at Reuther and service is top notch!

A Great Experience - oscarthegrouch

At my age I have worked with several dealerships over the years and dealing with Romines Motor has truly been a pleasure. I will recommend this dealership to everyone I know. I loved the no pressure atmosphere. Very hard to find these days.

If I could give them a negative star review I would. Do... - Angeline Slayton

If I could give them a negative star review I would. Do not take your car to this dealership. My Ford Fiesta broke down and I took it to our local mechanic to look at it. He identified the transmission as the issue and told me to take it to Ford because my car is not anywhere old enough or high enough mileage to have this issue. I brought it in and told them exactly what he told me including the transmission oil being black. Swafford said it was a warranty issue and "fixed" it. Last week I left work to go to my car and it would not accelerate or reverse. Transmission again. I had it towed back to them. They are claiming they never touched the transmission fluid even though they replaced parts and serviced it. My transmission is now completely burnt up and my car is undrivable. They are telling me I have to pay them 7000 to replace a transmission they screwed up on a 5 year old car That is under 100,000 miles and has been regularly serviced.

Veterans; this an outstanding, Veteran friendly dealership - trscott1

My wife and I enjoyed an outstanding sales experience with James Breshears, WK Ford sales professional, and Jeremiah Lamb, WK Sales Manager. From start to finish, both of these fine men worked exceptionally hard to make our sales experience relaxing and enjoyable. This fantastic family of dealerships are strong supporters of our veterans community, providing exceptional incentives for those who have served. James’ son is currently serving in the U.S. Air Force, forward deployed to Korea. I would encourage anyone in the market for a new or used vehicle to place a visit to this superb dealership and ask for James; you will not be disappointed.