75 Missouri Buick Service Centers

Bill Roberts always provides quality, (and nice), service - Leslie

I have sometimes run late to my car service appointments, yet the service staff is ALWAYS nice about it. I appreciate the mechanics as well, for I have never had an issue with their service. Jody is always nice to talk to, as well.

My son took his car in for repair (2nd time dor the same... - Nancy

My son took his car in for repair (2nd time dor the same issue) and the backup lights stopped working when he left. He took it back in and they said he needed an under hood fuse block for $500. We took it to another dealership and they replaced a blown fuse. The backup lights work now. Don’t use this dealership!

We brought our 2019 GMC Acadia in for service for a... - CJ

We brought our 2019 GMC Acadia in for service for a transmission that was shifting badly. They advised that there was nothing wrong with it but the service write up advises they replaced the top end of the transmission. We then brought it elsewhere to have the issue resolved on the first visit. They also later advised that they don’t believe any work had been done by Bommarito. Fast forward 3 months I decided to give Bommarito another chance after my other car (2019 GMC Terrain) was having some issues with the turbo charger. I called and set up an appointment then showed up to that appointment. The service advisor told me they couldn’t find me so they handed me over to the guy that knew about my appointment (Grant Cecil). Right off the bat this guy wanted to argue by telling me I showed up for the wrong appointment which I had an appointment for. Then he turned around and told me that if it’s the turbocharger that I will be paying for the service out of pocket (even though we have remaining power train warranty and extended bumper to bumper). I told the guy that I shouldn’t owe anything out of pocket and he just kept digging and arguing. Then I just said it is what it is and asked for the loaner car they promised. Another service advisor said no rental was available but they could get me a ride to the airport. Grant came back and said no way they are taking me to the airport because it exceeds the 10 mile service area. At this point in time I knew that we weren’t going anywhere fast so I decided to leave and call another GMC dealer who made sure that I would get my SUV in for service and guaranteed that I would pay no out of pocket. They even took a car out of inventory to make sure I had transportation while they repair my car. A short while later I called the service manager Pat Robertson and made him aware of what’s going on. Pat then did a little research and first told me that Grant was wrong and the Turbocharger is covered as a part of the factory warranty but did not apologize for his guy going rogue and arguing with me and did not even address them wasting my time at 8am on a Monday showing up for a a scheduled appointment that they accidentally entered on the wrong date. I told him that this is the second time I’ve had an issue with Grant and I need something to make sure it doesn’t happen again or it will be the last time I do business with any of Frank Bommarito’s companies and he responded by saying “I’m sorry to hear that.” And we ended our conversation. Again, Suntrup Buick GMC quickly answered my call and took care of me without a question of a doubt. Save your time and money and stay far away from Bommarito.

Outstanding Service!! - Mark1975

My wife and I were traveling to the lake Friday afternoon while pulling a trailer and my truck started to overheat. I called Larry at Central Missouri Tire to see if there was anyway they could look at it. He said to bring it in and they'd see what they could do to help. He knew that we were 2 hours away from our home... Wow! We experienced exceptional service! Not only did they look at my truck immediately- they searched for the new water pump, found it and installed it as soon as possible. He and his guys even stayed late on a Friday night just so that we could get back on the road. Larry even took it a step farther by loaning us his own personal car to grab a quick bite to eat while we were waiting. I have to say that Larry and his guys made a bad situation so much better with the kindness he showed my wife and I. Thank you so much Larry and Staff for the exceptional service!! Highly recommend them!!

Great guys and great service - RBish

I am a fairly long time customer of Dave Cross on and off. I first had a '90 Riviera. Now I have an Enclave and an Encore. The Buicks I have had have been some of the best cars I have ever owned. The Cross service has always been the best I could hope for. Prompt and quick on the regular maintenance, accurate diagnostics and records and competent and thorough mechanics / craftsmen for the bigger jobs. I've never had any reservations recommending Cross service. Great guys doing a great job.

Diagnosed the problem with my AC incorrectly. Estimated... - jkinzbach

Diagnosed the problem with my AC incorrectly. Estimated repair at $620. Went to another Honda dealer and they found a faulty relay switch costing $7.

This review begins with me taking my Chevy Equinox in... - Landon_fisher

This review begins with me taking my Chevy Equinox in because the gas gauge stopped working. I was told the part needed to be ordered and would take a week to arrive. A little over a week passed and I was contacted on November 16th to schedule my car to be repaired with the earliest opening being on November 24th. I brought my vehicle in on the 24th and was informed that it was the wrong part and that they would need to order the correct one. I called back on December 10th to schedule a second time to bring in my vehicle to hopefully get it fixed. December 17th was the earliest that they had an opening so I took that appointment day. At this point my fuel gauge is working after this second trip to have it repaired. I was informed that it was actually a recall and I didn't owe anything which was good news after the issues with getting the right part. Fast forward to Christmas/ Dec 25th and I noticed my vehicle leaking gasoline at my sister in law's home as I filled up my car and her driveway has an incline which was how the leak or lack of a seal became known. I didn't have this issue prior to my vehicle being "repaired" which upset me to say the least after everything else that came before this point. I call December 28th as the service department was closed and informed Tyler of the issue. He and I agreed to that they could check it on December 30th. I brought it in and explained how I was parked when the leak happened and he said they would check it out. I called a little late in the afternoon as I hadn't heard anything. I was informed that they couldn't find the leak and then became busy. I agreed that they could keep it another day to find the leak. I got my car back on December 31st with the leak supposedly fixed. I decided to fill up my car today and now it leaks parked in my flat driveway. Very disappointing after all the time and trips. I'm hoping I don't have any further issues that I have to use them for. Update 1-11-2021 I called the dealership back on January 5th very irrate that the leak still wasn't fixed. I was finally offered a loaner car while they attempted to fix the leak yet again. I dropped my vehicle off the morning of January 6th for them to work on it. I received my car back on the 7th as it was returned to me at my job. Which brings us to today. I filled up my tank and come to find out that my gas gauge is now wildly in accurate as when I go up an incline I had a reading of 3/4's full even though I literally filled up. No noticeable leaks were seen so I can only guess it's the fuel gauge. I took videos on the way home to document what I could and then documented it parked in my driveway to which the tank slowly and magically refilled itself slowly. Honestly I'm afraid to take my car back because I don't know what the next thing is that they will mess up while trying to fix one of their other mistakes.

The most knowledgeable and professional service and parts - donniebaker479

The most knowledgeable and professional service and parts department of any gm dealership I've done business with.

Service 08 05 2015 - azredegle

Service is always what I request. Service writer never tries to sell me a service or part that is not required.. Service personnel are very knowable and go beyond what is necessary to make you feel they know what they are doing.

Bought a new 2022 Cadillac In Clinton, but live in - Waynelongop

Bought a new 2022 Cadillac In Clinton, but live in Overland Park. We found the vehicle we wanted so drove to Clinton and purchased. From day one the back up camera did not work properly and the rear fender trim pieces did not fit properly. Made three trips to get these items fixed while having to si and wait for hours. Each time they either painted the trim pieces the wrong color or ordered the wrong size trim pieces. They did replace the camera, but it still doesn’t work. Their final solution was to tell me to take my vehicle to ANOTHER dealership since they don’t have the expertise to fix me car. They then tell me they are no longer a Cadillac dealer. I called Cadillac and they were even puzzled by this treatment, statement was maybe this is the reason the are no longer a Cadillac dealer, lack of knowledge and support. Jim Falk even had a new customer service person they hired call me to make sure everything was all right after my service appointment. When I said no they really didn’t know what to do other than pass me back to Dallas the service manager who has zero follow up skills. I see a lot of 1 star reviews, do yourself a favor and find yourself a reliable dealership that has the expertise to service your vehicle properly.

Vehicle Purchase - exsalesguy

First off - In my previous job I was the Internet Sales Manager at the largest dealership in Wyoming so I am very knowledgeable of fair market prices and how the car sales process works...This weekend I purchased a 2013 Ford Edge from this dealership. My salesman's name was Kiefer Scroggins. I had set the appointment the day before through the Internet Manager (Sheila Jackson). FYI... their Internet department is fantastic! Very quick to return my call on the inquiry that I had made through their website and helpful in setting up the appointment for a test drive. Back to Kiefer... Kiefer is a very professional, educated and detail oriented young man. He definitely does not fit the old-fashioned, dreaded car salesman stereotype that we all have dealt with in the past. He was very polite and extremely thorough and seemed to have in-depth knowledge on not only the vehicle that we wanted to purchase, but all Ford makes and models. He did a great job of explaining and showing us all the vehicle's options and capabilities. There really wasn't much deal making that had to be done. I had done my homework on comparing the wholesale vs retail costs of this and other similar vehicles within a 250 mile radius. This was by far the best pricing on this model vehicle that I could find. I would highly recommend purchasing a vehicle from this dealership (and would highly recommend asking for Kiefer) the next time you are in the market. Thank-you Jimmy Mitchel Motors and THANK-YOU Kiefer Scroggins!!!!!!!

No like all the other car dealerships. - CaitlinG

My luck hasn’t been the greatest the past couple of months. It has been one bad thing after another. I was involved in a car accident, and my car was totaled out. I was put in a rental until the other persons insurance evaluated my vehicle. I knew the rental was only going to last for so long. I couldn’t let this car accident mess with my every day life. Therefore; I was proactive on the vehicle searching. A week after the car accident, I went to look at a 2013 Mazda CX-5. I educated my self about this vehicle, I read the whole history on that carfax. I got to the dealership, none of the sales people chased me down. I actually had to go inside and ask for assistance. My salesperson was Mark Kleve, a wonderful man. The dealership just got the vehicle, Mark didn’t know everything about the it...which was perfectly acceptable. We took the vehicle out for a spin. I was sold! So a couple days go by and Mark calls me. It was listed for $11,400. Not a bad price, even Kelly Blue Book agreed. Doesn’t hurt to try and knock the price down, right? Well... no budge. I was okay with that, because of KBB. Couple more days go by, and I kept finding myself looking back at that vehicle. I called Mark up, and told him that I want that Mazda. I advised him that my credit isn’t the greatest and I had no co-signer. What were my options? Mark got me in touch with their finance manager; Kim. Straight out of the gates, Kim was awesome. She was very helpful and acomadating. I put a little money down to hold the vehicle, giving the insurance time to write a check. The insurance did everything wrong and it took a few weeks to get the check. Kim and Mark were easy going, helpful, understand, and not pushy. They made this process more pleasant, thank you. And thank you to the Lou Fusz, for holding the vechine for much longer than promised. I will refer your business to everyone and anyone. Thank you! I’m so glad I got to take the Mazda home today!