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Was excited for me new car and left dissapointed - devanf
A month ago I came in to price out a new Passport. I spoke to a manager and salesman and came up with a number that made me happy on a top of the line model for a 15k lease. The quote included some accessories I wanted and I was pretty happy! They were going to wave the transportation fees to get me the car and everything. I had a few questions post this meeting as I wanted to make sure I got the right vehicle for the right price. After some research I decided to forgo the Elite and go with a Touring. About a 2k difference that should have saved me $50 a month and was told as much. I didn't love the the wheels that came with the touring but I'm very budget minded so was okay with the lower model.
Today I went to pick up my car and the price for this lower model passport was coming in at the same quoted price as the Elite....Wait what! Then they come in and say oh well that's because of the added accessories. BUT the quote for the Elite I had included accessories. Then they come back and say, oh well part of the increase is the transportation fee. Once again something they said they would wave. ALSO they didn't have the right milage I wanted for my lease.
I was there for 2 hours trying to get this all fixed, and they did their bare minimum and just kept telling ME I was wrong. "This is the math, this is the price of the car" etc etc. I understand that people may not have negative intentions, I do my best to assume the best in people. But it all felt like a bait in switch.
I wanted to walk away but I put down a $500 deposit to get this car driven to the dealer. So now as a customer of Honda, a company I had trusted, wanting this to be an awesome buying experience I left just upset. Trust me, you don't want to leave a dealership in a new car sad and frustrated. That's not how it's suppose to be.
So here I am with my new car, with the wheels I didn't love, without the running boards I wanted, in a lower model vehicle, paying almost just as much for the Elite they quoted with all the accessories I wanted.
The one positive thing about today was the lady working in finance who acknowledged how screwed up everything was and tried to help as best as she could.
Here is my advice, if you go with them, get everything written down, with signatures. Or maybe just don't buy from them and avoid the potential frustration.
I didn't want to have to associate my review to any one person cause it feels more like a company fail, so don't associate this review to anyone person please.
Really good experience love the car I would buy another... - joebelobraidic
Really good experience love the car I would buy another car from them or trade this one for a truck some day in the future
Lakein Hopper and Scott ostrum worked very hard on... - TrudyBowman
Lakein Hopper and Scott ostrum worked very hard on getting our vehicle approved.we just want to say thank you both so much,job well done.
Rip Off - scooter
My wife contacted the service department to have the 40,000 miler service done on her Civic and was quoted a price of $600! Obviously, I thought that was high, so I did some research online and contacted a couple of other dealerships. The other dealers said the 40,000 service was a transmission flush and filter change with the option for brake fluid flush, with a total for both at around $270. Then transmission alone from this dealer was over $300. Never using them or buying from them, this I can guarantee.
Bait and switch! - Hilgard Peak
Salesman gave an interest rate quote on a new CR-V lease. When I went to sign the contract and take delivery the interest rate was much higher than quoted. Salesman said he had misunderstood what he was told. The finance manager of course said there was nothing he could do for us, of course not. Lesson is to never trust a car salesman and always get the numbers in writing.
Royalty - Deborah Halford
I have worked with this dealership twice now for my own vehicles and another time to purchase a car for my Mom. I have always been treated royally. The staff call me by name and I cannot say enough about the personalized service I receive from Chad Marriage. He noted my preferences and contacted me as soon as he had the exact car I needed. The paperwork flowed quickly and easily and my car was beautiful when it was turned over to me. I no longer dread working with a car dealership to get a great car for me and will only go here for my future vehicle needs! Thank you Denny Menholt University Honda and Chad for an outstanding transaction! ??????????