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Great dealership - rmatuke1
I like Vokkwagens. I leased my first one in 2014 because this dealership had a great sign and drive special. I am on my third Volkswagen now. My wife and daughter drive VW's now too. We have had 6 total VW's all from this dealership. Three of the six were leased with Sasha who is a finance manager now. Like I said, I like VW's, but I have considered other brands of vehicles, but I keep coming back to Volkswagen mostly because of this dealership. They have always given us a fair deal. Troy, the sales manager, and his team, have always made deal work for us in our price range. They do try go over and above. Good selection of vehicles and a very good staff. I have some good experiences with other dealers in the past, but overall, Baxter VW LaVista is the best dealership I have dealt with on a consistent basis. I would recommend them. Good service department, also
Best dealer ever from the worst customer! I am a very... - Matt
Best dealer ever from the worst customer! I am a very picky, judgmental, straight to the point person and thats being nice! This was the absolute best car buying experience I have ever had! This review is for the Baxter VW in Omaha, NE on 17220 Burt St not for the one in La Vista I didn’t like the people in La Vista.
I have owned many different vehicles and 2 where VW so it was time to get a new one and I knew it was going to be a Jetta GLI. I knew what I wanted, make model, trim and color now for the dealership buying BS! I hate hate hate the car buying game every time I buy a car I feel like well here we go get ready for the slick hair and the Hawaiian shirts and lying BS. So I spent 3 months looking at my options, pricing and finances I had talked to more than 10 different dealers within 500 miles most of them not friendly and not wanting to deal. By the time I had called VW in Omaha I had already heard every sales pitch you could imagine and VW Omaha didn’t give me any BS sales pitch at all just asked what I wanted answered my questions and we talked price NOW like any smart person I tried to low ball the heck out of it and the very kindly told me no but I had a good idea of what a fair price was so I explained that I have looked and I know what they are going for then made a legitimate offer and the took it. So now I am like well here we go there will probably all kinds of added fees probably going to be twice the price of the car so I wrote down everything we agreed on and I am ready to fight them on it. This is during the coronavirus so they deliver the car to my house give me the paperwork and I talk with the finance department on the phone and I am ready for the BS fees to start coming I have my notes and I am ready for the fight well guess what no fight no BS just exactly what we agreed too and no cheesy sales tricks just good people selling a good product. Now before I go and finalize the deal I had some questions about how to operate some options on the vehicle and some warranty questions so I asked the same questions to 3 different people at VW and they all knew the answers no BS just straight answers that was very nice to see. This was the absolute best, most friendly, fast and easiest sales experience ever! My sales experience was done faster than you reading this. If you want to buy a VW go here.
Poor Customer Appriciation - Hot wheels 34
The car I purchased is a good car and I have no concerns regarding my vehicle. However the customer service could definitely improve. It’s because of the car that I dealt with the poor customer service. My purchase documents had to be redone several times because they kept making errors. My Personal information was sent in an unsealed envelope with no instructions and had to be resent. This prolonged my financing and plates. The sales person’s knowledge was little and I was given wrong information regarding warranty. They made me feel Unappreciated simply because I was buying a preowned vehicle. I felt they also were offended because I was knowledgeable on dealership prices And that is where the poor customer Service Began. I drive an hour and a half to this dealership and they admitted that because I would not be coming back for servicing that they will come out losing if they don’t sell it for their asking price. I would understand their point however I made fair offers and was polite Even after I began experiencing bad customer service.