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Recall Performance - White VW
I received a letter in the mail regarding a recall that needed performed with the airbag. I called and scheduled the appointment with Cody and he had in it the same day! I dropped it off for the afternoon while I had things to do. Pablo in the service department performed the recall and had it completed less then 2 hours. When I got my car back the floors were all clean and vacuumed along with the floor mats. Awesome Service department and dealership! Will return!
Baxter VW La Vista Was Great - nick
Baxter VW La Vista did a great job helping me with my new Tiguan purchase. No pressure. Friendly. I got a fair deal without the hassle of other car dealerships. I worked with three great people: Samuel Sodeke, Clayton Grice, and Kendra Koski-Sachs.
Poor Customer Appriciation - Hot wheels 34
The car I purchased is a good car and I have no concerns regarding my vehicle. However the customer service could definitely improve. It’s because of the car that I dealt with the poor customer service. My purchase documents had to be redone several times because they kept making errors. My Personal information was sent in an unsealed envelope with no instructions and had to be resent. This prolonged my financing and plates. The sales person’s knowledge was little and I was given wrong information regarding warranty. They made me feel Unappreciated simply because I was buying a preowned vehicle. I felt they also were offended because I was knowledgeable on dealership prices And that is where the poor customer Service Began. I drive an hour and a half to this dealership and they admitted that because I would not be coming back for servicing that they will come out losing if they don’t sell it for their asking price. I would understand their point however I made fair offers and was polite Even after I began experiencing bad customer service.