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This is an updated review from 2 weeks ago. I dropped my... - Ronpruitt09
This is an updated review from 2 weeks ago. I dropped my car off at Baxter Service off of Dodge St. There was a miscommunication and I was told my car was ready 2 days later when it wasn’t. My problem was much bigger than I thought. Juan handled the details of getting my car repaired. Something happened with the sunroof drain allowing water draining from the rain and my unlimited car washes 3 to 4 times a week to drain on the electronics behind my dash and under the carpet on the drivers side of the car subsequently damaging major items behind the dash and causing ground cables under the carpet to corrode.
We had to wait for my insurance adjuster to approve the repair then parts Baxter didn’t have in stock had to be ordered. Juan touched base with me often, I didn’t even have to call him and I wasn’t worried about it. Juan took me to my car in the beginning and pointed out everywhere there was water damage and exactly what had to be done to correct the problems. While my car was there they switched my winter tires back to my summer tires saving me a trip to the tire shop to have that done. I picked my car today the damage has been repaired I’m happy to have my car back, I was worried it might be totaled.
Baxter covered my deductible on my insurance which is over and above anything I could’ve thought of for my stress over the miscommunication, they definitely didn’t have to do that, I don’t believe any other repair shop or dealer would’ve.
I’ll be taking my Passat back to Baxter for oil changes or other maintenance issues.
I’m trying to take my first review down they did a great job. I love my car and I’m glad I still have it. The process took 2 weeks but it was worth the wait and like I said Juan didn’t leave me in the dark he stayed in touch throughout the process.
So first off this dealership has misinformed me... - Sparkyagogo
So first off this dealership has misinformed me throughout the whole process along with miscommunication or no communication at all. I went here because they had a car I’ve been wanting for a while now. When I went to go look at it I fell in love with it. It runs great has all the bells and whistles( more than my last car for sure) it’s so clean and well taken care of that it looks brand new. The salesman was very polite and ran me through the features of the car thoroughly. We got to talking numbers and everything was fine went fine until we got to the taxes portion of it. I told them specifically that I couldn’t afford a lot to plate the car. They informed me that since the value of my trade was more than the value of my car and because I recently plated my previous car that it wouldn’t be much. So we go into sign the paperwork and what’s on the forms? The entire tax title and licensing fees. Seems that since I had previously had a lease what they told me no longer applied. That was strike one. Strike 2 occurred when i went to go sign my titles and all that. Signed the paperwork and I thought I was finally free until I needed service. Well come Monday I got a text saying that I had to come in and sign my title.... I was literally just there! Asked 4 times if I needed to sign anything else, they simply replied no your all good. Waste of time. Strike 3 occurred when I went to go plate my car and they had the wrong information on the title and It got sent to the wrong county. I spent most of the day at the dmv and had to use my sick hours to make up for the hours missed. And here we are with the dealership telling me that my payment was due on December 12th but when I logged into my account it says my payment is due tomorrow backstory on that, I never received the packet they said would have all of the account information and everything and I tried reaching out to them to get that only to be pushed to the side. So F***YOU Baxter Volkswagen Lavista! All you wanted was the money. The only reason I kept coming back was because I love the car I got! That’s it.
I had a very bad experience with VW service. The Manager... - cwhusker
I had a very bad experience with VW service. The Manager Lori was very rude, had an attitude and no customer service skills. My car was going to take 2 weeks for parts to be available. Never attempted to find a loner car. They just said "too bad". For someone who has had 4 leased cars from this dealership I was expecting some respect for being a loyal customer. I'm never going to be using them again.