Great experience - Bman
The service was great at the Key Somersworth location. The people over there where great to deal with and are willing to help in any way to get you a vehicle at a fair price. I would recommend this dealership to anyone looking to make a deal. They truly are a hassle free. And conduct business in a transparent and professional manner.. Thanks again guys for the wonderful service and making a car buying experience the way it should be no pushy salesmen and back and forth trips to “talk to the manager”
Top Reviewed Specialists At This Dealership
Great Dealership - Angel V
That where great and had everything ready when we got other then the fact it didn’t pass inspection everything else was great I would re recommend this place to all friends if my truck passes
2016 GMC Terrain - Mathew1978
Wonderful extremely helpful great pricing. Jack was my salesperson great at explaining all the bells and whistles that came with the car. Even offered to come to Maine and pick me up so I could have the car. Everyone I dealt with from the first steps onto the lot to the signing of the papers made it an easy and helpful experience. My son is even considering purchasing his next Yukon XL from the same dealership. Would highly recommend them.
Fantastic experience - Cpescinski
I had a great experience at Banks Chevrolet Tyler Pescinski was a great salesman. He was very polite and service with a smile Great customer service
Repeat customer and always satisfied! - nlabrecque38259
I have been buying (3 total) and servicing them for the past 4 years. There are bumps in the road with anything that isnt magical, however I can say that everyone here has been honest, attentive, accommodating, and efficient in overcoming every issue that has come up! 5 stars out of 5 every time!
Run away and buy elsewhere - angry customer
This dealership by far is the worst I have ever dealt with. I leased a vehicle and went to buy it out. They said "you have to come in for the paperwork" I've never heard of that before. I went in for the "inspection" and they wouldn't provide me the paperwork. They lied to me about how I had to finance with them after I was already approved at my bank. They sat down and lied straight to my face. I would never buy a vehicle here again and I strongly recommend that no one buy a vehicle from them.
great place - the watcher
Here’s my experience purchasing a used 2010 Toyota Yaris... - Lyndonws
Here’s my experience purchasing a used 2010 Toyota Yaris from them during August 2013.
I overpaid for my car between $500-1,000 for a pre-owned, recertified Yaris with same options and condition per www.KBB.com.
Dealer used ‘Bait-n-Switch’ tactics with aftermarket part installation (ie: installing cruise control at $500 cost to them, but only dropped price by $200 when I tried to change my mind about installation). They also told me that the price couldn’t come down because they were putting new tires on the car. From my perspective that would have been something accounted for in the trade-in value they gave to the previous owner.
Dealership kept my car for days to install cruise, but when I picked it up cruise was not installed. It became my problem to work it out with the service department and drive it to their sister dealership for installation. What were they doing with my car for half a week??
Financing was a SCAM. They tried to slide me into a 6.915% interest loan when I knew my credit score was almost 700. They told me “it’s just a few more dollars”. It actually equated to $20/mo more for 72 months ($1,440 extra in payments!). A few months before my wife and I had purchased a 2009 Chevy Cobalt elsewhere and received a 2.99% loan instantly from a local credit union through a dealer.
Next, as a tired and worn down customer, I signed paperwork too quickly. A big mistake! The next day I found I was financing optional Gap Insurance of $650. I had it removed, but then they added non-optional Single-Interest Insurance of $65, stating that the lender required it (verified its validity with the lender, but my auto insurer had never heard of such a thing).
Overall, don’t go to this dealership unless you’re armed with your own financing, and don’t let them know you already have financing until you’ve negotiated the price. On second thought …just don’t go there.
I am a loyal GM Driver yet I take my vehicles for service... - ffemtp14
I am a loyal GM Driver yet I take my vehicles for service (other than warranty stuff) to this Buick dealertship due to the excellence of their service department. Greg's oustanding knowledge of vehicles and his professional approach to customers, along with the workmanship of the mechanics, makes me feel satisfied and I never get the feeling I have been cheated, which is the reason I return time and time again and also refer this service department to my friends.
Sales without service - 2014 Sierra
I experienced a bait and switch style sales pitch, but relented just to get the purchase done with. afterwards the service department was unable to resolve an issue. I scheduled an oil change and as I left, spilt oil was burning off of the exhaust. A trip to another dealership resolved the afore mentioned issue in 20 minutes. Profile GMC is just in it for the Buck! How General Motors can allow them to act as a representative, Is beyond my comprehension. OHHH I said it myself....
It's an ACT!
In New Hampshire
Key Buick GMC of Somersworth