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A great representative for the dealership ! - BriB
Knowledgeable, helpful, and courteous. Chad was great to deal with especially for someone who is
"mechanically challenged".It is refreshing to deal with a sales person who goes the 2nd mile to meet the needs of the customer. As a retired teacher there is no question that Chad would get an A+ in my rank book !
Top Reviewed Specialists At This Dealership
Great job - john802
Greeted as soon as we parked in the parking lot. Sales very helpful but not too pushy. She really knew about the car. After visiting two other dealerships where we weren't treated very well, this was refreshing. Highly recommend.
I had an agreed upon deal with the GM of this store. - outdr
I had an agreed upon deal with this store with the GM. The credit department ran my credit. The next day when I was waiting for the call to set up the delivery, no one would return my calls. I have purchased 5 vehicles from this group prevesouly. Never again. They renigged on the deal as they decided it was not lucrative enough for them. AN AGREED UPON DEAL with the GM.
SHAME ON YOU. You will not have any future business from me or anyone I can reach out to about this. You led me to believe the car was mine for 3 business days. SHAME ON YOU>
The worst dealer I've ever had to deal with - xxxxyou55!
I have had my 2017 diesel here 3 times in one week . They are big dealer with no real mechanics is xxxxing sad . The either have too much going on or really don't know what they're doing
Happy Customer - Raine
Very pleased with the customer service given when going in to look for a new truck. People were very helpful and informative friom beginning to end when we drove the truck out of the dealership. Would recommend them to all who are in the market for a car, go check them out!
Used car purchase - Sparker
Just purchased my second car through Kyle Richards. Buying vehicles as a single parent is extremely scary, but the second I walked through the door the Banks sales staff made me feel at ease. Besides getting an amazing car, my favorite part is that no one made me feel embarrassed about my financial situation as a single parent. Thank you again Kyle Richards
Run away and buy elsewhere - angry customer
This dealership by far is the worst I have ever dealt with. I leased a vehicle and went to buy it out. They said "you have to come in for the paperwork" I've never heard of that before. I went in for the "inspection" and they wouldn't provide me the paperwork. They lied to me about how I had to finance with them after I was already approved at my bank. They sat down and lied straight to my face. I would never buy a vehicle here again and I strongly recommend that no one buy a vehicle from them.
No registration after temp plates so can't drive car - Flatrater
Bought my 2017 GMC Denali pickup on 7/17/19 have yet to receive registration so now can't legally drive vehicle. Called dealer 5 days ago left message never received a call back. Tonight I spoke to salesman about a rental. He said he would call me back. Never did. Now its going to cost them.
great place - the watcher
Sales without service - 2014 Sierra
I experienced a bait and switch style sales pitch, but relented just to get the purchase done with. afterwards the service department was unable to resolve an issue. I scheduled an oil change and as I left, spilt oil was burning off of the exhaust. A trip to another dealership resolved the afore mentioned issue in 20 minutes. Profile GMC is just in it for the Buck! How General Motors can allow them to act as a representative, Is beyond my comprehension. OHHH I said it myself....
It's an ACT!
In New Hampshire
Key Buick GMC of Somersworth
General Sales Manager