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My experience with Brandon Bradeen was a pleasant one... - peter (dog lover)
My experience with Brandon Bradeen was a pleasant one from the very beginning. Brandon met us in the lot, and showed us what he had in our price range. after a few test drives, when we couldn't find what we were looking for, Brandon checked some of the many dealerships in the Key auto group, and we found a vehicle that we wanted to drive. We were pleasantly surprised, when Brandon drove us to Portsmouth to road test the vehicle. Brandon proved to be very knowledgeable, and answered all of our many questions. This is why I will go there first, for my next purchase.
I leased this 2021 GMC Sierra 1500 Denali from Banks... - Matt Ingram
I leased this 2021 GMC Sierra 1500 Denali from Banks Auto. They were great with finding a vehicle that matched my needs and at a price that I could not pass up. They also were able to get me out of my vehicle that I was not happy with. Sales Team and Finance Team were excellent. I will definitely be obtaining another vehicle from Banks! I highly recommend buying a GMC from them.
My huaband and i just bougjt our first brand new car and... - Nicole slayton
My huaband and i just bougjt our first brand new car and with my credit being not so good and my husband has none at all thought this was going to be a long and painful and probably ending with nothing but our rep Zack Goyner was the best sales person i have ever worked with and him and the finance manger joe who is also AWESOME not only made it happen we thought we might get something older but they got us into brand new 2020 YOU GUYS ARE SO AWESOME and we wouldnt go anywhere else ever.THANK YOU AGAIN ZACK AND JOE SO MUCH
I have bought 4 brand new kia cars in the past 7 years... - big_bratt02
I have bought 4 brand new kia cars in the past 7 years always thought it was great. I have sense realized that I never had issues because I traded them in i kept the last one 2016 sportage at 36 thousand miles transmission went I tried for months before to get them to do something they kept telling me nothing wrong until I was on the side of the road with no transmission and axels snapped ok car that about a year old should not have axels broken they did fix it inhave had nothing but issues with service they are always telling me theres nothing wrong with until it no longer moves inhave tried to contact the kia corporation it has been less than helpful. All I can say is being a loyal customer to kia means absolutely nothing. Save your money time amd effort and go to a diffremt dealer ship who values there loyal customers and not treat them like garbage.
great place - the watcher
Called up to see what time they closed and Dennis told me... - NASDAQ
Called up to see what time they closed and Dennis told me to come in. He had a car ready out front and handled me the keys after taking a copy of my drivers license.
For some odd reason he didn’t give me a lease quote when Ingot back but told me he would get one for me in the AM. Well, it was 1.5 days later when he called and gave me a price. When we discussed the modified terms he said he would rerun the lease and email them over to me.
3+ weeks later and zero follow up, zero emails and calls.
What is the point of having people drive their inventory if you don’t make an effort to sell them?
Sales without service - 2014 Sierra
I experienced a bait and switch style sales pitch, but relented just to get the purchase done with. afterwards the service department was unable to resolve an issue. I scheduled an oil change and as I left, spilt oil was burning off of the exhaust. A trip to another dealership resolved the afore mentioned issue in 20 minutes. Profile GMC is just in it for the Buck! How General Motors can allow them to act as a representative, Is beyond my comprehension. OHHH I said it myself....
It's an ACT!
My vehicle was originally serviced for a basic oil... - shelia
My vehicle was originally serviced for a basic oil change, first service on the truck (i believe it was on 9/14). Had no issues with my vehicle since leasing it in January. Had less than 7300 miles on it in 9 months. I do NOT drive much. Since the oil change, I had barely driven 30 miles by that Saturday.
I left my home to take my kids apple picking (in town, less than 4 miles from my house). On the way there I noticed the truck was 'stuttering' or misfiring. By the time I made it all the way to the apple orchard my truck had begun making a tapping noise, and a very loud banging noise. I could tell right away that something was wrong with the engine and it sounded like it was out of oil. We proceeded to do our apple picking, and then I went home immediately. The longer I drove it, the louder it got; and please remember, this is less than four miles away; It began making the tapping noise even while idling and the banging noise increased as I drove. much more aggressive.
I let the truck sit for about 20 minutes then we checked my oil. There wasn't oil. Yes, you read that correctly. The dip stick came out with barely a drop (quite literally) on the ball of the dip stick. I do have a video.
I had it towed to the dealership for service using my roadside assistance, as its a lease. I spoke to the service manager, Chris. He informed me that we were just down a quart of oil, maybe two. I must have read the dipstick wrong. That the noise was caused by a factory defect on the lifters and its all covered under warranty. He wouldn't touch the truck until I got there so he could prove to me that there was actually oil put in the truck. I was working, got there about an hour later.
he, or another service member, put oil in the truck and moved it out back. So, not only can I not prove any longer that the thing was empty, but he is insistent that my husband and I simply don't know how to read a dip stick. That we were just low. Even if that WERE the case, it had only been in the service deptartment four days earlier, shouldn't be low by any amount. AND, if he knew about this bulletin put out by GM, why wouldn't he check on this in my vehicle while its there for service FOUR DAYS EARLIER. he is covering his service departments xxx by lying to me and using the factory default on the lifters to fix the problem.
He's dishonest, has no integrity, and was completely demeaning to me as a woman and customer. I told him as much. Not only this, but in the end he didn't even give me a vehicle that would safely fit my whole family of four.
I had planned on buying this truck when its lease ran out, but there is NO way I can do that now. I have absolutely no faith in the service department at Quirk or that my engine isn't damaged. No telling what kind of long term effects this has caused on my engine. I will NEVER use the service department at the Quirk dealerships ever again. The nice man who helped me when I had to pick my truck up told me straight up that the service department has been having a lot of issues and that I should make sure to tell someone at corporate so they can finally get some help down there.
I am unbelievably disappointed that I now will have to start all over again with a different vehicle when my lease is out, after having built up all that equity with my payments. This is not an inexpensive little sedan. Its a pickup truck, and has large payments. I will also have to find a different dealership to do my service. Quirk is so convenient to my home location. the inconvenience is minor, but still an inconvenience none the less. My trust in mechanics and the Quirk service department is tainted forever, non existent at this point. I will continue to let others know as well not to use that service department if they want to keep their vehicles safe!
I certainly hope to receive some kind of response from the GM Corporate office about this as its a major problem when you have all those vehicles running through there. Who knows how many are driving unsafe without even knowing it!!
I wish I had better news. The sales person did a great... - Tneal
I wish I had better news. The sales person did a great job with no complaints. However, his coworkers in the finance and sales manager sectors lead an unsatisfactory experience as if they were afraid to call a customer back. I had multiple people telling me OPPOSITE things on the status of the vehicle for almost a week after it was paid for. During this time, I could not get an answer on where the title was and got to the point where I had to go to the dealer in order to find out (the customer should not have to chase the business). At this point, I was once again given the wrong information being told everything was at the registry, come to find out later that it was still not there...no surprise. All I wanted was the truth and made it clear I understand things can take longer than expected. It is concerning when spending a large amount of money that there is this much lack of communication to customers from the finance and business office.