Find the best dealership for you.
Find good folks to fix your car.
Find the right car for you.
Make sure your car is safe to drive.
Dealers, sign in to see your Dealer Panel.
Peters of Nashua (Honda) had an up to date online website... - sam
Peters of Nashua (Honda) had an up to date online website and was extremely upfront with the car prices and options. I am a first time car buyey and Ron Harrison (my sales rep) was a great person to talk through all of my opinions and he wasn't pushy, and let me make my own decision. At the end of the day, I was very happy that Ron was my sales rep.
Staff is really great. I was accepted early in the... - jgarlow26
Staff is really great. I was accepted early in the morning with no hassle. Didn't have to wait very long in the waiting room either.
Something VERY Bad is Happening at Irwin HyundaiI have... - Former Irwin Supporter
Something VERY Bad is Happening at Irwin Hyundai
I have been an ardent advocate of Irwin Hyundai in Laconia NH.
Over the past few years my family has bought four new Hyundai from Irwin and most were serviced 100% at Irwin.
If you check my reviews on this dealership they have always been superlative.
Therefore it comes as a great disappointing surprise that something very bad has happened at Irwin Hyundai!
It started about 5 weeks ago when I brought my Hyundai in to the Irwin body shop for some body work authorized by my insurance company.
The car was promised to be ready "within a week". After not hearing from Irwin after 8 days, I called them.
My call was received with surprise and confusion. The result - No, it was not ready and would not be ready for another week. The reason given was that the insurance company caused the delay.
A few hours later called the insurance adjuster who authorized the repairs the day I brought the car to Irwin. He told me they had not received any quote from Irwin UNTIL ABOUT AN HOUR AGO, which he immediately approved. Therefore Irwin had dropped the ball and tried blaming the insurance company. I know mistakes happen, However, I don't appreciate being lied to!
That was just the beginning of the system problems at Irwin Hyundai.
After another 7 days Irwin called to say the car was ready. Irwin had replaced the hood and the trunk lids in addition to other repairs totaling $2800.
Before I left Irwin I happened to open the trunk. I found that although the car was pronounced "ready for pick up" by Irwin, they had neglected to install the trunk lid liner!!
Quality control? Not really.
When I when back to the desk and pointed out the liner they asked me to wait and it would be fixed. After 15 minutes the car was once again pronounced "Ready".
Concerned with how the whole matter had been handled by Irwin I returned home. When I looked in the trunk I found some loose black screws and the liner was not screwed down completely.
I did not use the car for a few days. Then the problems started!!!
When I did try to start the garaged car.. ..Nothing! Dead! Nothing showing on the Instrument cluster. Key fob had no reaction. I changed the battery on the fob and tried my extra fob. Both – nothing!
It appeared that the battery was dead. Coincidence? Was it something the body shop had done, such as a crimped data line or hood sensing switch?
I called Irwin body shop to tell them the problem. Since it was a Saturday they were closed, so I left a voice mail. I then called and spoke with Irwin Hyundai service. They suggested that I trickle charge the battery for a few hours. Still dead!
They promised that they would have the body shop call me first thing on Monday.
Monday came and went. No call. Tuesday Came and went. Still no call!
Finally I called the owner Chris Irwin. He was in a meeting but called me back and listened to my list of issues.
Chris agreed that they needed to look into the manner but said "I will have someone from service reach out to you today and get your car in so we can find out what happened."
Now that I had the owner's assurance that the problem and source would be diagnoses in the next few days by Irwin service, I thanked him and hung up.
Over the next days I used the car with unreliable results. Sometimes it would start perfectly and the fob would operate perfectly. Sometimes it would sit there totally dead, no lights no door locks nothing. And then an hour later it was fine again!
But Chris Irwin had told me "I will have someone from service reach out to you today and get your car in so we can find out what happened."
So I waited patiently...for ANOTHER WEEK WITH NO CALLS FROM ANYONE AT IRWIN!!
So I again called Chris Irwin! And yet again told him the story. AND again Chris said, "I will have someone from service reach out to you today and get your car in so we can find out what happened."
THAT WAS A WEEK AGO. Two weeks two promises... AND STILL NO CALLS FROM IRWIN!!
Clearly there are now critical systemic quality, communications and customer service problems at the once excellent Irwin Hyundai!!
Great service experience. All staff was friendly and... - Bmms914
Great service experience. All staff was friendly and courteous. Scott the service manager called me promptly before any work to discuss a coupon I had dropped off, eliminating any surprise charges or expectations. Very happy, much improved service than earlier visits.
Excellent business - Glegg2011
Gate City was able to fix my issue with my car in a very timely and professional manor, They made it very hassle free dealing with the insurance. Great friendly customer service I highly recommend this establishment.
Mike Towne was wonderfully supportive when my 2015 Sonata... - Vermonster
Mike Towne was wonderfully supportive when my 2015 Sonata needed a new engine. He arranged for a loaner for me while it is being repaired.
I had an bluetooth connection issue with my new Hyundai... - rmdescoteau2020
I had an bluetooth connection issue with my new Hyundai Kona and stopped by the dealership. I was met by Dave Ritter who was pleasant upon me entering the dealership. He was upbeat and positive that we could figure it out. He was very informative when I asked why my Android auto app wasnt working. Dave even went as far to say that if I still had issues to come back. I sure will!
Service Department has a communications and On-Line... - tfd777
Service Department has a communications and On-Line Service appointment problems.
They seem to share a on-line system with Hyundai Service. I make an appointment and the Service Writer for some reason doesn't know about the appointment. They prefer that I call them. This has been a recurring problem for the past five years.
I had decided to purchase new tires. I requested a quote and a comparison of two model tires from the same manufacturer. Service Writer No. 1 booked the appointment and price and tire information. I called to find out about the quote and comparison. Service Writer No. 2 said he would call back at the end of the day. That never happened! Service Writer No.1 calls the next day which was my appointment day and was wondering why I didn't show up. I explained to him that Service Writer No. 2 never called me back. I was not about to drive 25 miles and find out the tires were not available.
11/24 Two Recall Notices - Service Writer No.1 calls me to let me know I have two Recall Notices. I schedule an appointment for 8:00 and ask how long the Recalls will take. Didn't seem to know. Service Writer No.1 schedules me for a rental car, I asked again, How Long? I left the vehicle and came back at 1:00pm. Now confusion starts because I get handed off to Service Writer No. 2. Who tells me they didn't start it yet. He didn't know it was here. He tells me that 's why I gave you a rental. I said, You never told how long. Why did I bother to make an 8:00 appointment if the vehicle was going to sit in the lot all day? One Service Writer per customer is probably an efficient way to deal with a customer. Where's the Service Manager?
Great great great great job and a great job and great job... - kengalvin
Great great great great job and a great job and great job and great job and great job and great job and great job and
The service work my car had at Trites today was a... - Susan Bennett
The service work my car had at Trites today was a wonderful experience! Starting with the cup of coffee in the comfortable waiting area, the shuttle service, the work needed was fully explained,and all the work was completed with my total confidence the car was having the best of care! Scott and Marv made the whole service appointment an excellent one! The service provided was well worth the cost I paid.
Gurney's is by far the best automotive repair shop in... - LMNH0511
Gurney's is by far the best automotive repair shop in Nashua and the surrounding areas and I have tried a few. Their knowledge, honesty, quality and all around offerings are wonderful and set the bar high for a great experience. I would certainly recommend this repair place to service your vehicle because they don't try and sell you things you don't need. They are not the cheapest, or the most expensive, but what make up for it in their overall service.
Car service - Denise Thayer
We bought our car here. Always excellent workmanship and professionalism.
We use discounts sent to us in the mail and they are always
honored. Would recommend Somersworth Hyundai to anyone.