1 Star – Serious Safety Issue Left Unchecked After 44 - SELDATRK
1 Star – Serious Safety Issue Left Unchecked After 44 Days in Service
I leased my 2025 Alfa Romeo Tonale from Alfa Romeo of Englewood Cliffs, and my experience with their service department has been extremely disappointing.
On August 12, 2026, my vehicle unexpectedly moved FORWARD while shifted into REVERSE, causing it to hit a wall. Less than two weeks later, on August 25, the transmission completely failed, leaving the vehicle inoperable.
After an unsuccessful repair experience at another Alfa Romeo dealership and an independent diagnostic inspection that identified numerous issues, my vehicle was towed to Alfa Romeo of Englewood Cliffs on September 14.
Today is October 28. My vehicle has been at this dealership for 44 days, yet my most serious safety concern has not even been investigated.
I have been informed that the vehicle is ready, but the original incident involving the vehicle moving forward while in reverse remains completely unchecked and unresolved.
Despite repeatedly requesting an investigation, the responses I have received have been vague and dismissive: "I'll try" and "I'll ask my manager." I have been told they would look into the issue, but no diagnostic testing or findings related to this specific concern have been provided.
How can a dealership declare a vehicle ready when a potentially dangerous malfunction has not even been examined?
Meanwhile, my vehicle has been out of service for 64 days, and I am still paying approximately $500 per month for the lease and $500 per month for full insurance coverage on a vehicle I cannot use.
I have also incurred $536.64 in additional expenses for a tire replacement, towing, and diagnostics, along with an additional $5,000 deductible added to my bill in connection with the incident.
This is not simply a complaint about slow service. This is about a serious safety concern being repeatedly brushed aside without proper investigation, clear communication, or accountability.
I leased this vehicle from this dealership expecting reliable service and professionalism. Instead, after 44 days in their care, I have no documented explanation for the original safety incident and no reassurance that the vehicle is safe to drive.
I cannot recommend Alfa Romeo of Englewood Cliffs. Customer safety should never be treated as an afterthought.
I expect a thorough investigation, written findings, accountability, and an appropriate resolution to the financial hardship and safety concerns I have experienced.
Read More