76 New Jersey Buick Service Centers

From the very 1st day the customer service and quality of - mba6054

From the very 1st day the customer service and quality of work was impeccable. I would highly recommend this company to anyone who needs body work on their vehicle! GREAT JOB!!

Great service with friendly people. - Drweyman

Great service with friendly people. Fantastic personal relationship from phone call to the finish of the visit 😀 😊 😄 I would not go anywhere else.

Kevin was amazing! - Dani1

Last week we purchased a 2017 GMC Acadia and we love it! Car shopping can be so stressful but Kevin, our salesmen, was amazing! He was never a "typical car salesmen". He was helpful and non-pushy! He helped us find the perfect SUV for us and we would recommend Royal Buick GMC to anyone who is looking! (And ask for Kevin) THANK YOU! Danielle & Matt.

horrible. - unsatisfied customer

Horrible place to buy a car. I was hoping they were a brand new business because none of them know what theyre doing. But apparently theyve been open for a few years. First they forgot to get copies of our licenses so we had to send them pictures, no big deal. On the way home from the dealership the traction control light came on the dash and it started shifting strange with the rpms jumping. Then the check engine light came on. All on the way home from the dealership. Not such a big deal, they told us to bring it back so they can fix it. We brought it back, they got the lights to go off, then a half hour after leaving the traction control light came on and it started shifting weird again. At this point the owner starts telling us that we have to call the bank and tell them the car is running good so he could get his money from them, we didnt wanna give the bank false information so we waited until it was running good to call them . The owner said it couldn't wait and we had to call them right away otherwise we would lose our down payment and have to bring The vehicle back, I called the bank and asked them if that was true, they said thats not true. They said they could wait until its fixed. The vehicle is under warranty but we didnt trust them to fix it at that point. So we brought it to a local garage and paid to get it fixed. They did it with no problem. Owner was supposed to reimburse us but that hasn't happened. Then we realize its past due for an oil change. Had to go pay for that as well. While getting the oil change at a local shop I asked to to look it over and let me know if they think it will pass an inspection. They found a coolant leak and an oil leak, then showed me the inside of the tires were worn down to the metal so theres no way it would pass. All laws say that vehicles have to be sold with good tires. We put 2,500 down and will be paying for it for the next 4 years, we trusted that it would be good enough to pass inspection. I asked the owner if he would get us good tires and he wanted to wait until the bank approved the loan. 3 days before our temporary plate expired they contacted us amd said the bank still needed more information. We gave them what they needed but didn't get a response until the day that our tag expired. Now its been a week since the bank approved the loan and the dealership still hasn't processed our registration or provided us with a license plate. The owner doesn't wanna talk about the tires, and we just got a letter from the bank saying they still didn't get proof of our licenses. After we gave them our licenses to copy in person, then sent them pictures of our licenses They still haven't sent it to the bank. Owner and employees are incompetent and disrespectful. We have bought enough vehicles in the past to know that something is seriously wrong with this place. As a father with 3 kids I truly wish I wouldve went somewhere else and I wouldn't want to see anyone go through this. The owner also told me this is just one deal for him and really doesnt matter to him anyway, he told me when its processed they won't be able to mail the license plate to me, ill have to drive 2 hours to go pick it up on bald tires. I'm really hoping he will replace the tires when we get there but he hasn't said that he will. He just avoids the question. I've literally never left a bad review on anything in my life but this is too much.

I paid $1,828 for my transmission to be fixed. - Kelly Varcardiponi

I paid $1,828 for my transmission to be fixed. A few months later I was told I needed a new one at the price of $4,193. I have been unemployed for 6 months and was not able to pay for that nor was the car acting up after I left there. I drove the car for another month or so before the trans went. When I brought it back, they tried to tell me they were giving me a $3k break by offering me a new transmission at $10,500!!!! Customer service was the ultimate waste of time and the price went up every time I spoke with them. I am beyond disappointed with GMC, the lack of communication and the way I have been treated and ripped off. I will never by GMC again nor will I go to any of the dealerships. The other one in this area isn't any better!

I have had 3 Scions serviced at this dealership and have... - btelesz58

I have had 3 Scions serviced at this dealership and have always found them to be pleasant and professional. My service advisor, Thurman Roberts has always been more than happy to go the extra mile to make my experience a good one. Service is always done right the first time and I always get a call letting me know when my car is ready ( if I am not waiting for it ). Overall I would recommend this dealership for any Toyota or Scion service. I have been to a few different dealerships but will always go back to Caldwell Toyota.

The whole experience was very good. Entire staff I dealt... - enright

The whole experience was very good. Entire staff I dealt with were courteous, helpful & friendly. I would certainly recommend this service center to anyone. great job!

everyone was friendly and courteous very easy to talk to - cableguy

I went to T&T Coast to get my chevy cobalt repaired while I was waiting I took a walk around the lot. I found a 2015 Buick Lacrosse that I liked so I went in and met Hank Graveman salesman he was so nice no pressure at all. I had not planned on buying a car, but everything fell into place the price and the car looked great and a fair trade-in price. I had a little service problem the next day I called and service advisor Sebastien Attar was great fixed the problem right away. I have met the owner Tom Faragalli everyone makes you feel good about buying a car and treating the customer right.