38 New Jersey MINI Service Centers

We had an overall good experience in our interactions - FORBD1364

We had an overall good experience in our interactions with the staff at Mini of Ramsey. Our salesman was easy going and informative and the financing rep was equally capable and pleasant to deal with.

As always Sherard Thornhill provided exceptional service! - stephaniebcassidy

As always Sherard Thornhill provided exceptional service! What a truly remarkable service representative you have in him and I honestly don't know if he is a manager, but if he is not he should be! He not only remembers who I am, but he makes sure any issues I am having with my MINI are addressed and goes out of his way to make sure that my car is well cared for and he makes both my husband and I feel like a part of the MINI family. This was my first time at the dealership since it merged with the BMW across the way and I was concerned it would lose that homey feel that the other dealership had. While it is bigger, Sherard made it feel as inviting as always, he showed me around where I could sit and get some work done in the BMW Lounge, and he also told me about the upstairs MINI lounge, which I'm glad he did because I saw Steph Dobosh there and my husband has been speaking with Steph about getting a new MINI. Steph is also fantastic and we can't imagine buying or leasing cars from anyone else there -- although everyone is great! - to my husband and I Sherard and Steph feel like family members. There's a reason why MINI owners wave at each other - because special people work for MINI and these two employees definitely enforce that for the brand. They could definitely be customer service trainers! And of course, as for the service, I got my headlight fixed, my oil changed (because I have the oil package deal) and was in and out faster than I had expected. This was my first time waiting for my car, but I would do it again. I really love how they send me a text message with the work that was done on my car. A great feature!

An absolutely awful experience. After being quoted what... - j878

An absolutely awful experience. After being quoted what the repairs would cost and the amount of time it would take to complete them, they went 3 weeks and $1,000 over what was quoted. After I picked the car up it still wasn't fixed. They tried to force the wrong wiring in the repaired rear door causing the window not to work and the car unable to lock. The wheels were left not properly aligned causing the car to shake at speeds over 50mph. I ended up spending over another $1,000 at a place that actually knows what they are doing. While the car was there over 10 calls were left unreturned. You're better off taking your car literally any where else.

I was very pleased with my salesperson let me know... - horetagraham1967

I was very pleased with my salesperson let me know everything I need to know about the car and very nice person

Great people, horrible experience though. After... - JustAnotherBadExperience

Great people, horrible experience though. After negotiating and having a great time talking with the staff, everything went downhill.. the numbers we were promised were no where close to what our contract said. The poor finance guy was the last to meet us at 8pm after everyone else was done for the day but they had taken forever to complete our paperwork (we had sent in all our paperwork since 8am, prior to getting there). We finally get the agreement and the poor guy can’t explain anything because the sales ppl gave us all the wrong information and he was stuck giving us the bad news that the numbers promised were all BS because no one calculated anything correctly. At this point we had waited forever, and decided to take the car and take the higher monthly bill, as we were so done with our horrible experience. But it gets better.. After 4 and a half months, I am finally getting my registration and plates. How does no one have the answer as to why it hadn’t been processed? How come I had to call millions of times and keep getting the run around.

Vehicle Lease - 69Fastback

We turned in our 2013 Escape for a 2016 Escape. Bill Barton was very knowledgeable about all the Ford products and was very efficient. He took the time to show all the details on our new vehicle before we drove it away. Bill is a real Ford guy. My family have been buying vehicles from this dealership for 20+ years and have always been happy with the results. The service department is also very good.

Front end work. - Big thinker

The car looks like brand new. Amazing job and couldn't be more pleased. I am always going to refer to this collision center. Amazing job once again.

I just bought Brake pad with Davis Lugo he treat me badly - Smaitangaran

I just bought Brake pad with Davis Lugo he treat me badly I have to say he is un professional

Service department is a major scam. They estimate... - Formerly Proud Mini Driver

Service department is a major scam. They estimate everything they can possibly do to a car totalling in many thousands of dollars, and you have to turn down items one by one. We will never take our Minis (both purchased at Morristown) here again, and they have turned us off to every owning one again, after 3 in a row. Stay away. Do not service your car here.

From the very 1st day the customer service and quality of - mba6054

From the very 1st day the customer service and quality of work was impeccable. I would highly recommend this company to anyone who needs body work on their vehicle! GREAT JOB!!