Great dealership! - JoyceWalker
I went in looking for a CX-5 and knew exactly what I wanted. Ben let myself and my boyfriend test drive the vehicle not just for a block. He wanted us to really get a good feel for the vehicle and make sure it's exactly what we're looking for. I couldn't be happier!!! Ben and Jason are great to work with, I couldn't believe how hard they worked to make our deal happen. I LOVE my CX-5 and I've been recommending Quality dealers to everyone I know.
Wonderful Service Department - baileysachs
Extremely happy with the service department! After receiving horrible customer service from Garcia Uptown Volkswagen and Garcia Volkswagen of Santa Fe and months of unresolved issues, Crystal (service advisor) and Brian (service tech) at University Volkswagen were able to fix my noise issue and oil leak within a week. Both Crystal and Brian were understanding, thorough, and professional. They offered me a loaner vehicle and covered gas while my 2018 Tiguan was being repaired. I wish I had purchased my vehicle from them in the first place and not Garcia.
Unprofessional Finance Manager - Sonciarey
Finance manager, Luis Renteria, keeps submitting credit applications unnecessarily to lending institutions in retaliation for purchasing a vehicle from a different dealership, which is lowering my credit score. Returned a new vehicle to Borman, which upset this guy and he’s trying to lower my credit score by submitting unnecessary credit inquiries. Save yourself time and money if you’re in the market for a new vehicle.
Terrible customer service - local buyer
Worst car buying experience ever. The sales staff and management have no idea how to handle customer service. I bought the vehicle and after that they mishandled all the paperwork. Our sales woman who is also a manager accepted no responsibility and tried to place blame on others. There are a lot more details but never again.