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We were on our way back home to Ohio from Arizona when... - Cmmarble
We were on our way back home to Ohio from Arizona when our 2020 Odyssey with 12K miles on it began throwing codes and ultimately left us stranded for some time on a New Mexico Backroad. When we did get the vehicle into Albuquerque, Charles, Chris and the service team listened to the issues and worked us into a very overbooked schedule. They set expectations in a kind and fair manner and their teams began to diagnose the problem… Ultimately it came down to an impropper connection on a wire harness from the factory. We are overly impressed by their service, care and professionalism. From my experience as a customer passing through, you can certainly trust them to take care of you. I would recommend Perfection Honda to anyone!
If it weren't for Mr. Merryman this review would be... - E & D Mondragon
If it weren't for Mr. Merryman this review would be negative. We were experiencing a problem due to laziness and/or lack of training.
Mr. Merryman, went out of his way to resolve the issue. Not only does he know what he is doing, but he ensures the customer is taken care of, and is fully informed of the situation.
He knows the meaning of Customer Service; something that is, unfortunately, seriously lacking in today's society.
Thank you, Manny, for all your help. Garcia Honda is lucky to have you on their team.
Top Reviewed Service Specialists At This Dealership
Express Service Manager
The dealership is very efficient and their service... - lizshawsf
The dealership is very efficient and their service technicians are friendly. They are also very safety-oriented and take care to keep all surfaces clean, including the inside of the car.
First buyer with Borman - Evey
It was excellent service overall. I went to get my previous vehicle for maintenance and for a recall notice on the airbag. Before I knew it I had a deal to get a brand new vehicle. I definetly felt great relief to trade in the car for a 2017 suv. Now I can get to travel and go enjoy outdoor activities that I couldn't done before.f
Excellent Customer Service - joycbarela
On 05/05/2020 Linda Smith contacted us about a Chevrolet Silverado we had messaged her about. She took our information and went to work and got us the deal we wanted all in the same day.We did everything via phone and our truck was ready and waiting for us that afternoon. Signed off on the paperwork and we were good to go. Linda did an exceptional job and made it as easy as possible for us. Thank you Bravo and Linda Smith! We love our truck!
I have tried to get service done here in the past. In... - B. Essary
I have tried to get service done here in the past. In 2003 I told the service manager (Shawn) I would not be back. I tried again 5/07/07 and got the same treatment. The - "don't need your business treatment", lack of knowledge, rude, no time to talk, seem bothered by my presence, and must be very unhappy in their job. I have no problem at the Chevy and Ford place (I have one of each). They are friendly and want to satisfy my needs. I will continue to take my Grand Cherokee and Wrangler to the Ruidoso dealership where they want my business and treat me like a valued customer.
on vacation - tronacowboy1941
while traveling thru New Mexico with my family on our way to visit family in Arkansas we had a flat tire on our honda fit. We put on the donut tire and made it to roswell. there we stoped at the honda dealer at about 6pm on a saturday. their service department was closed but the salesman took us to the manager and told him of our problem. they called all over town trying to locate a tire for us but could not find one.they finally found one but it had to be taken off another wheel. they called out a service man to change the tire and they got us on our way. they all were some of the greatest guys I had ever met.I will always be thankful for what they did for my family.