272 New Mexico SRT Service Centers

Best experience ever! - Kmcqueen

I recently found my way into Ziems Ford Corners in Farmington NM on a road trip. I encountered some performance issues with my 2005 F350 diesel. It lost power and was smoking excessively. I called around to a few different shops, however I was pleased from the first contact with the guys at Ziems Ford Corners. My first contact on the ph was with EJ Sanchez, not only was the ph promptly answered, he was very professional, asked multiple questions, and was very experienced in his over the ph diagnoses. I informed him we were 400 miles from home and on our way to a truck show, so we hard a very short and hard deadline. We pulled into the dealership about 45 minuets after my call, we were promptly greeted by EJ and the truck was being diagnosed shortly thereafter. We spent close to 4 hours there while they gave the truck a very thorough and detailed inspection. The entire staff from the cleaning crew to the guys with keys locking up, all in passing, were all very pleasant and overly accommodating. The experience to this point was above and beyond my expectations. After diagnosing my truck for 4 hours the tech took the time to come out from the shop and give me the rundown of his findings. He informed me it was most likely due to an aftermarket tune and nothing is wrong with the truck. And then to make a great experience better he informed me they are not charging me since they could not find any issues. I have owned Fords all my life, I currently own 3 Fords , mustang, escape, and the F350. The experience at this dealership reaffirms my strong passion for this brand. I have told this story many times over to all my friends and family. I hope this finds it's way back to the guys at Ziems, they are by far the best dealer ever! And they have been by far my best retail experience of any type, ever. Thanks, Kenny McQueen

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