272 New Mexico SRT Service Centers

The Service Department is horrible. - yopappy

The Service Department is horrible. I took my VW in to fix my door, the service agent guaranteed the part would be in in 3 days, 2 weeks later I call them. They said they'd research it and get back to me; when they called back I was told a nation-wide backlog was the cause of the part being late. I asked to speak to the service manager, I was told he was in a meeting and that he'd call me back afterwards, he never did. When I called him back the next day the service manager got nasty with me saying, if you want to cancel, you can. I told him that I didn't say anything about cancelling. I told him, just honor your commitments. It's become far too easy to say one thing and do another and that dear sir is the definition of a liar.

Gave me great service. Did an outstanding job on my car. - cukamalu

Gave me great service. Did an outstanding job on my car.

Unprofessional – Be warned I took our 2007 GMC Acadia in... - Damron

Unprofessional – Be warned I took our 2007 GMC Acadia in to have a daytime running lamp replaced. After I got home, my wife noticed the front grill was crooked next to the light they had worked on. I opened the hood to find that NONE OF THE SCREWS WERE PRESENT that had been removed to replace the light. I took the car back to the dealership. I told them the parts had been there when we took it in and that the front grill had not been crooked when I gave it to them. The tech, "Gary" (who had performed the work - Tech #5367) told me and the Service Manager the parts had been missing when he worked on it. That is B*!1 $#!+ because noone has been under the hood of our car accept "Gary." They tried to argue with me about how I had caused the crooked grill by "probably hitting something." I told them it was unprofessional to argue about it, but repeated that it had been fine when I gave it to them. They weren't even willing repeat the installation process to ensure there weren't any other missing parts or to examine the grill (which was fine when they got it) to straighten it. They said they would "make it right" by "giving" me some extra screws and rubber stoppers they had laying around the shop. The Service Manager and Tech worked together to reinstall these parts. Then, when they said they had fixed it, I opened the hood. One rubber stopper was still missing, two of the screws were in the wrong place, and one was still missing completely! I had to point this out to them, as though it is my job to know how to put the car back together! This is basic stuff. The reason we pay extra $ to a dealership is for the professionalism of them doing the job right and knowing that they will make it right if they make a mistake. These guys weren't professional, messed it up, tried to blame me for the missing parts, wouldn't even examine the problem thoroughly to try to fix it, and wouldn't have even put all the parts back in the second time if I hadn't been double checking their work. They didn't stand behind their work. Sunshine GMC of ABQ NM won't work on any of my vehicles again. Unprofessional - Dishonest - Didn't stand behind their work - blamed me for their mistakes

I was traveling thru NM and lost power steering and power - Arvinlbrown

I was traveling thru NM and lost power steering and power brakes got into an I-40 rest area and did a google search for GMC dealers near by . Lucky for me Tillery GMC was 12 miles away I called their service dept told them my situation they were able to have a look that same day ! Diagnosed my problem gave me a fair quote ordered the parts . I travel in a gmc school bus conversion so they let me stay in my bus till parts were delivered and repairs were made . I must say that the desk people were extremely nice as was everyone I met there . The technicians did a great job the brakes and power steering work better than ever . I recommend Tillery for all your service needs

Wonderful Service Department - baileysachs

Extremely happy with the service department! After receiving horrible customer service from Garcia Uptown Volkswagen and Garcia Volkswagen of Santa Fe and months of unresolved issues, Crystal (service advisor) and Brian (service tech) at University Volkswagen were able to fix my noise issue and oil leak within a week. Both Crystal and Brian were understanding, thorough, and professional. They offered me a loaner vehicle and covered gas while my 2018 Tiguan was being repaired. I wish I had purchased my vehicle from them in the first place and not Garcia.

I would like to personally thank Christina for going - Lindsey

I would like to personally thank Christina for going above and beyond when helping my mom get her licenses plate. I am not sure where things went sideways in the process but, Christina took the time to make sure things were straightened out and she personally made it a point to make sure we got the plates ASAP and they were put on Mom's vehicle. Thanks again for the fantastic customer service, Christina! v/r Lindsey

All in all experience was good. - Boss lady

Need to utilize the on line schedule. Avalaible times and dates don’t match. Had trouble scheduling days and times since the app didn’t update with their book.

The employees working are so helpful and kept you updated - matdailey06

The employees working are so helpful and kept you updated on what was happening with your vehicle. I enjoyed how friendly the people were.

Extremely poor service and repairs - MAR1674

Very poor service! Moved here from out of state and always take my vehicle to the dealership for repairs and service. I needed a repair and some basic services and thinking I would be able to trust the dealership, WRONG! They kept my vehicle way to long for the things I needed done. One day turned into several. I am very familiar on how vehicles work and when was given an estimate it seemed higher than that repair would normally take. When I questioned why not only did they not have a good explanation but the service person was rude and seemed very bothered that I was questioning him. I have since found a reliable, honest, and friendly shop to take care of my vehicle. My suggestion is to go somewhere else. This is a used car lot and nothing more, the professionalism you would expect at many dealerships is seriously lacking here that's for sure!