187 New York Jeep Service Centers

One of the worst customer service engagements I have - pcannonsr1

One of the worst customer service engagements I have experienced with both the Asst. Manager and Service Manager. Now Bob Johnson CJDR neither person knows how to "delight the customer". The phone experience was so rotton I will never take my vehicle there for service.....

Aaron in service was awesome for an issue on my Ram truck - Dwhansen

Aaron in service was awesome for an issue on my Ram truck due to flat battery. He squeezed me in without an appointment and did not charge me to resolve the issue

Never again, brought my vehicle in for service and was - Wildfire79

Never again, brought my vehicle in for service and was jerked around. They held my vehicle hostage for three days but didn’t bother to even look at it and I even dropped it off 1 day BEFORE the appointment! Will NEVER again let them touch my vehicle nor will I EVER purchase a vehicle from them again.

Worst experience ever! - Truckguy

Don't expect your service to be done in a timly manner unless you bought the vehicle from them! Made an appointment several weeks in advance, general maintenance, when i dropped it off, i inquired about a time frame, i was told there were cars in front of me and that they had the day to complete the service. My appointment was first thing in the morning. I complained to the manager and his first question was where did you buy the vehicle. I bought a Dodge, I was looking for Dodge Service Work. I'll never go there again.

I had a fantastic experience at United Jeep in Bay Ridge, - Emil Kostov

I had a fantastic experience at United Jeep in Bay Ridge, where the service staff went above and beyond to make me feel welcome and valued. I want to give a special shoutout to the lady with the amazing hairstyle and her coworker at the reception, though I regretfully forgot their names. Despite arriving an hour late due to the heavy rain that Saturday morning(03/23), the staff remained absolutely professional and friendly. They offered me a delicious coffee in their Guest's Lounge and engaged me in a pleasant conversation while my vehicle was being serviced. I was initially concerned about being a last-minute customer, but my worries disappeared as the staff handled everything smoothly and stress-free. The facility itself is ultra clean, modern, and spacious, providing a comfortable atmosphere for customers. I had a recall and oil change alerts and was pleasantly surprised by the complimentary oil change as a new customer. This experience has restored my trust in the brand dealerships, and I will be returning for future services. Thank you to the entire team at United Jeep for a job well done, and I look forward to seeing you all again soon. Highly recommended!

Mark Hoch the GM went over and above to help me with the - RickL51

Mark Hoch the GM went over and above to help me with the issues I was having with my Jeep. He had Chris Bridge take the reins to see that all the work was completed and it was. Couldn't ask for two nicer people to work with. Thanks, guys. Rick Leaf

Car in shop 3 days, they couldn’t figure out what’s wrong - Jason

Car in shop 3 days, they couldn’t figure out what’s wrong , took engine apart and left it like that , had to have it towed because of incompetency and poor arrogant service , paid a fortune for nothing on top of it all. Later my mechanic fixed the car within half a day for less that the amount I paid them.

Major engine repair - MikeT

Repaired the engine of my 2012 Chrysler Town & Country Van. This was the second major repair they dd for me. Like the first, which was a warranty repair several years ago, it was timely done with no surprises, and they went out of their way to accommodate my schedule. In addition, they didn’t change the labor estimate even though the technician replaced the intake camshaft in addition to replacing all the rocker arms and valve lifters on the back bank of cylinders.

Where do I begin? - Croton auto review

Where do I begin? I vowed never to come back here after an issue servicing my car a few years ago. So let's start with my most recent interaction. For the record I've only ever had issues with the service dept. I purchased a new car from them.in 2015 with zero issues. I recently purchased another dodge, not from them, a few months ago and that vehicle had an error message saying to bring it to authorized dealer. I called croton and explained i needed to come in because of this error message on my uconnect box. The woman in the service dept. then told me they couldn't service my vehicle because "they were too busy servicing THEIR OWN customers vehicles." Baffled I said I am a customer since 2015 and that shouldn't matter! She proceeded to question me " then why didn't I buy this one from them as well?" I told her that's not her concern she said "then I should bring it back to that dealership and have them service the vehicle" I explained that dealership is in Maryland she scoffed put me on hold to see what she could do and gave me a service date over a month away. This interaction solidified why I will not ever go back for any reason. (2nd occurrence) As many dodge durango owners know, rain water seeps into the brake lights causing them to burn out, a problem that should be addressed in a recall but I digress. My 2015 being under warranty at the time, I requested they replace it, they did after I had to call Chrysler to complain about Crotons refusal, eventually they did replace it...it happened again about 1 1/2 years later, that part now being under its own service warranty, I went to croton to fix and reluctantly they did. Which now warranties that part all over again and of course the issue repeated and I brought it back to have it repaired which the manager told me he wouldn't do it again even though it's under warranty. Lucky for him the issued hadn't reoccured. The following experience is the one that made me vow never to bring it to this place again: I brought my 2015 in for routine oil and tire rotation. They called me after taking several hours to do asking me if I had recently had work on wheels/tires. Yes about a year before I had 4 new tires put on. Woman said they previous tire shop did something wrong (couldn't tell me what it was) and they had to bore a hole in my rim in order to get wheel off... WHAT? I rushed to the dealership only to get multiple conflicting stories and had I not been car savvy person they would have gotten over on me or someone less knowledgeable about cars. They tried to bill me hundreds of dollars, they destroyed my rim and in fact scratched another rim! Long story short the mechanic didn't put the tire not on properly and cross treaded it. AFTER having rotated the tires. They tried to tell me it was already like that which made no sense because then you're telling me he was able to get it off initially, noticed the problem, rotated the tires and then put the same bolt on with the same nut?! Which you then had to bore out the rim to remove and then replace properly? After catching them in their lies and several weeks of going back and forth. They were forced to repair the scratched rim, replace the other bored out rim and replace the bolt THEY destroy. Listen mistakes happen that's fine but when you try to be dishonest and get over on customers you're a bad business! When your employees are rude to customers, your a bad business, when you consistently doing these bad business practices...guess what! YOUR A BAD BUSINESS!

Dansville Chrysler is a great place to have your vehicle... - Happy Customer

Dansville Chrysler is a great place to have your vehicle serviced. Being a return customer, I am very happy with the quality of work from the technicians. Skip and Kyle got my vehicle in at my earliest availability. I didnt have to wait a week! Paul had my replacement parts ready and waiting. I had a few question's about car's and Graham and Lenny had all the answers. When I'm ready for my next new car I will be going to DCDJ. I highly recommend checking them out if you live around the area. Much better than any of the surrounding options! A very relaxed and personable atmosphere where they know you by name.

Always leave happy after having my Jeep worked on at... - Sablegirl1980

Always leave happy after having my Jeep worked on at Durochers. Had my oil changed and an inspection and was a quick, easy experience. A+

4 tires, no alignment and a key program has already taken - Tomdecker1977

4 tires, no alignment and a key program has already taken 3 hours. I would recommend using Hudson valley jeep service department

Lets face it no one really likes to that their vehicle... - jeep102

Lets face it no one really likes to that their vehicle into service, but dealing with the Service Department at Emerling CDJR, has been a very enjoyable experience. The dealership's employees show a true and sincere concern for their customers being it for sales or for service. As to pricing of service, their pricing is in line with everyone else in the area. As the saying goes you get what you pay for. The dealership has created a home town feeling, there's no reason to shop elsewhere, service is very affordable and to be honest with you their selection of new and used vehicles is darn good. Oh an they do wash your vehicle when services are completed. As long as I own my Jeep, Emerling can count on me as being a loyal customer to them.

Shoddy Service Department - Sal

2 months ago purchased a used 2016 Subaru WRX with 52k. No service records provided including anything from dealership to prep for sale. Just slapped an inspection sticker on it. Immediately noticed brake system and pedal feel hard as a rock and could not engage ABS under any circumstances. I had suspected particulates in brake lines or vacumn line check valve from brake booster. Returned to dealer for repair, handed keys to courtesy vehicle that smelled like a grungy hotel room in Daytona Beach after spring break. 4 days later vehicle returned to me with marginal (if any) brake feel. Rotors seemed warped after quick spin with sales associate. Repair ticket stipulated brake system bled (not flushed) and hardware cleaned. NO parts were replaced. What they cheerfully omitted was how much they over torqued each rim (intentional or ignorant). The vehicle shutters violently when under braking at any speed. Thanks Don. I purchased the vacumn check valve hose myself and installed personally. Brake feel is back but warped rotors remain. I also purchased 4 rotors and pads for my personal mechanic to replace, along with a flush of the brake system. In summary, if this issue would have been diagnosed from a Subaru dealership it would have never been placed on the lot for sale. Luckily, nobody was harmed by this unsafe vehicle because of their negligence. They flat out blew me off. Buyer beware for the future. They have proven their incompetence.

Frank & Sons is a wonder place of business. I would... - Goldlj

Frank & Sons is a wonder place of business. I would recommend them to all of my friends and business associates. They did a excellent job. Very professional job.

Klye Lacey and Jeff Mckee Two of the most awesome - HELENBEMENT

Klye Lacey and Jeff Mckee Two of the most awesome people that work there. Couldn't ask for better service from these two . Klye is there 350% for me I need something and he makes sure I get taken care of. Services on my vehicle or anything else I need my car cleaned my kids vehicle. He is very helpful. Jeff Mckee is there to take care of all my vehicle purchases. He finds me the color I want and the style I want . Awesome to work with. I can be a pain to work with. However he over looks that and makes sure I'm well taken care of . There was an issue on this new Jeep but he looked into it sat in with a meeting they had about a fix and ordered the parts and got it taken care of.