101 New York Lincoln Service Centers

I have been a loyal customer for 5 years so I know truly... - lorussomichael

I have been a loyal customer for 5 years so I know truly how mismanaged this business is. There service and auto body shop lack basic communication and customer service skills. I brought my car in three times over the past two months for the same issue a parasitic battery draw and each time they found a way to charge me more money for a service/ parts I did not need and the car still won't start. Each time I go into their office they don't listen to me and my concerns about the car and it is a struggle to get them to explain how they supposedly fixed the problem. Never again will I go back to a Ford dealership or ever buy a Ford again. And this is coming from a guy who grew up in a family that only bought Fords.

Shoddy Service Department - Sal

2 months ago purchased a used 2016 Subaru WRX with 52k. No service records provided including anything from dealership to prep for sale. Just slapped an inspection sticker on it. Immediately noticed brake system and pedal feel hard as a rock and could not engage ABS under any circumstances. I had suspected particulates in brake lines or vacumn line check valve from brake booster. Returned to dealer for repair, handed keys to courtesy vehicle that smelled like a grungy hotel room in Daytona Beach after spring break. 4 days later vehicle returned to me with marginal (if any) brake feel. Rotors seemed warped after quick spin with sales associate. Repair ticket stipulated brake system bled (not flushed) and hardware cleaned. NO parts were replaced. What they cheerfully omitted was how much they over torqued each rim (intentional or ignorant). The vehicle shutters violently when under braking at any speed. Thanks Don. I purchased the vacumn check valve hose myself and installed personally. Brake feel is back but warped rotors remain. I also purchased 4 rotors and pads for my personal mechanic to replace, along with a flush of the brake system. In summary, if this issue would have been diagnosed from a Subaru dealership it would have never been placed on the lot for sale. Luckily, nobody was harmed by this unsafe vehicle because of their negligence. They flat out blew me off. Buyer beware for the future. They have proven their incompetence.

I made an appointment for an oil change today in the... - TS

I made an appointment for an oil change today in the afternoon. I arrived at 3:20 pm and I was told by a service member that they were not doing oil change at this time because it was too late. They don’t change oil after 2pm. When booking the appointment online which I made last week, the options are morning, afternoon or evening. There is no specific time. I explain myself to the service member that I just came off from work and I have no specific time. I’m a healthcare provider and don’t have a specific time when I get off. He then said let me speak with someone by the name of Henry in which Henry said no. I then ask for a supervisor and I was told they were non at this time. I live in the town of Brookhaven and only in the city twice a week. Since I bought my Ford this was always a problem with flexibility at the service center. You just cannot pop in for a quick oil change. I had appointment but was still turn away. I’m very very dissatisfied with there service and I would never recommend Ford Lincoln of queens.

Frank & Sons is a wonder place of business. I would... - Goldlj

Frank & Sons is a wonder place of business. I would recommend them to all of my friends and business associates. They did a excellent job. Very professional job.

My vehicle showed a warning of "A/C off due to... - Martin Soloway

My vehicle showed a warning of "A/C off due to temperature of engine" I brought it in to be checked out (Under Warranty). The technician after teleconferences with GM was unable to correct the problem. I was asked to leave the vehicle over night, but GM was still not able to come up with a solution to the problem. After a few days, Rick called me and told me to bring in the vehicle, at which time the computer was replaced. I thought the staff at Grand Prize tried very hard to solve the problem and worked very well with me. I therefore think a "Good" rating is proper under the circumstances described.

Unethical Business practices. - Carguy13

I will write my review shortly. Very unethical business practices and only cares about the money not the customer. We have dealt with them years. The Daughter has no clue about customer service

Healey took in my girlfriend's car when no other dealer - Anonymous

Healey took in my girlfriend's car when no other dealer would. The car was still under warranty, but two previous dealers botched replacement of a major part. No other dealers would touch the car given that it had already been touched by two previous dealers, and both of them had managed to screw up the warranty repair. Nevertheless, Healey agreed to have the car towed to Goshen, and perform the repairs. Their work was great, and most importantly, rather quick. The previous dealers had the car for months at time. Healey, however, was able to get us back on the road in about two weeks, and we were provided a loaner during those two weeks - something the prior two dealers claimed they couldn't do due to a car shortage. We've now been driving the car for about 6 months post Healey's work, and it's as smooth as ever, no issues to report. For that, and their service, I would give Healey 5 stars. However, I'm only giving 4 because the car had what appeared to be red paint on a portion of the windshield when it was returned to us - something that was definitely not there before. No clue where that red substance came from, but it did come off fairly easily. Had that not happened, I would have certainly given Healey 5 stars. Side note: when you go to drop off your car (or pick up a rental), their valet takes pictures of all corners of the car. Why isn't this done at more dealerships? It's so easy to do, and quite frankly necessary. It's a measure to ensure both the dealer and the customer are covered in the event something unforeseen happens to a car.

The car (2000 Cougar) has been an unreliable defective... - jpolicke

The car (2000 Cougar) has been an unreliable defective xxx, so I've had plenty of opportunities to deal with the service dept. In my expereience L&B is the only shop that can reliably diagnose problems. OK, they did miss one factory bullletin, but in all other cases they got it right. Joe is a great advisor - friendly, responsive, accomodating, and helpful. He makes an already annoying situation as bearable as possible. I'm by now totally turned off to Ford product and will be shopping elsewhere; Joe and the L&B service dept. will be the one thing I miss.

Aweful! Don't Buy Their Dealership Warranty!! - You Know Who I Am

DON"T buy into a dealership warranty at M&M. I took my car that was bought there new several times to be fixed and they were unable to resolve the issues. They were also unable to provide me a loaner car while they worked on my car even though a loaner car was part of the dealership warranty. They charged me multiple deductibles for the same issues that they were unable to fix during the prior visits. If you are the person that likes over priced cars that don't work properly and useless warranties than this is your car dealership.