125 New York Nissan Service Centers

The finance department sold me a 2 year extended warranty - Jonnejj4

The finance department sold me a 2 year extended warranty 12/21 that the service department in the 3 time I took it in for servicing that they had trouble locating after the second time I tried to go to cross county nissan and they couldn’t locate the warranty so I was forced to bring it back to new Rochelle. I brought the car in on a Tuesday afternoon 11/1/2022 they looked at the car Friday morn I received an estimate for over 5000$ threw text msg I called the dealership and ask if any of this was covered by the extended warranty any the advisor was not aware that I had one she hung up called me back an hour later said she located the warranty but due to the amount the warranty company needed to send an adjuster out to see it and the adjuster would come within 24/48 hr since it was Friday the adjuster didn’t come to late Monday evening.Tuesday I called to see the status and the warranty company took its time to release there approval I had to call them all Tuesday for them to get there approval finally at 5:50pm the adjuster released the report I called the dealership to let them know that the warranty company was ready to talk about what was covered but the advisor had already left for the day smh so the next day I received a text from dealership the work had been approved but I did notice the price had changed it was no longer 5000$ work of work it was now 4000$ the insurance company got a different price then the regular everyday customer - I spoke with the advisor an I explained because the dealership sold me a warranty they couldn’t find that caused the delay in which made the process slow down it cost me money. Took Ubers back and forth from work for almost two weeks which can not be reimbursed I never was told about the car rental option until 11/9 and by that time it didn’t make sense to get a rental the work had been approved and I was assured I’ll get the car back in about 2 days after approval which I did 11/11/22. This was my second bad experience with this dealership this year I bought this car from this dealership in 2011 this is my third extended warranty from this dealership and I never had an issue before until this year and this warranty ,

The best dealership the best salesman’s the best service - mehdibarak1212

The best dealership the best salesman’s the best service I appreciate all of them thank you Westbury

I want to applaud the Service Manager at Nissan of - Rose

I want to applaud the Service Manager at Nissan of Yorktown Heights! His name Chris Risnes. He has only been there about 6 months. Although the business is about cars, he is about the people! I believe with his leadership, and modeling excellent customer service, this very low non- rating by the BBB, will not only improve, but excel. Chris went above and beyond to resolve a serious issue I had with my Nissan. I did not have transportation to the service department, and my car had the kind of problem that was a true safety issue. Chris did not delay, put off, make excuses, try to upsell, he went out of his way, came to where I live, left his car and took my car to the service department to be fixed. It took a day longer than he thought it might to get the part. He called me and let me know as soon as he knew. He called me the next day also to share an update. And he called when he was on his way back with my car. Elizabeth, who was at the service desk and took my call, also showed exemplary customer service ... she did not try and "get rid of me', listened to my story, and immediately went and talked to Chris, explained my story and he returned my call within a half hour. Both Chris and Elizabeth made me feel like they would find a solution, no matter what... not more obstacles. If your experince in the service department has felt lacking, prior to 6 months ago, please at least give those two folks a shot... they made all the difference in my experience as a customer needing assistance!

This shop does by far the best quality work. They're... - Tappollo719

This shop does by far the best quality work. They're honest, highly skilled, and the best in the business. If you want something done the right way, whether it be mechanical work or body work, then this is the place for you. They are experts with high end makes and I wouldn't trust my car with anyone else.

WARNING!!! Run Away - check out REAL ratings on Yelp,... - marty5000

WARNING!!! Run Away - check out REAL ratings on Yelp, BBB, and Atty General file of complaints. These guys are crooks, same story over and over!!! Paul Roberts puts a bogus Inspection Sticker on his cars and thinks he can convince me 2 other certified mechanics are lying??? $13,600 Audi cost me $5,600 out of pocket to get legal Inspection Sticker - piece of crap didn't even make it home from lot!!! BEWARE LADIES, Very rude and obnoxious to deal with - has obvious issues :) Complained to my husband I was in a drunken stupor? LOL What a pig.

My family has purchased half a dozen cars here over the - aj.lebeau

My family has purchased half a dozen cars here over the last 20 or so years, and Rockland Nissan used to be our "Go To" place of vehicle business. We even made referrals there too. I guess there's been turnover there, as the performance of the current Management, Sales, and Service Staff are no longer concerned with customer satisfaction at ANY level. Now I CONTINUE to be disappointed by the Staff & Service at Rockland Nissan in Blauvelt, NY. I sight the following issues for your consideration: July,2018: Purchased Nissan Sentra "Stock" standard vehicle; "Fair Price" with relatively little hassle. VERY HAPPY AND SATISFIED. SUMMER-FALL 2019: Received recall notice for "anti-collision sensor". Attempted to make appointment SEVERAL TIMES, was told they had no parts in stock to accomplish the recall. Finally received call back several MONTHS later after several follow-up calls, and brought vehicle in quickly as soon the part became available due to the nature of "safety factors" as this could result in "RANDOM vehicle braking suddenly and for no reason....." They estimated 1 day repair. I received loner car model just in case which was so old it did not have Bluetooth for phone pairing, and had THE SAME RECALL ISSUE WITH ITS COLLISION SENSOR! My "1 day" repair took 4 days... they informed me It took so long because "they had to cannibalize the part from a existing NEW stock vehicle as they still didn't have part on hand". 3 DAYS after getting MY REPAIRED vehicle back, the dashboard indicated replacement part they "cannibalized" WAS ALSO FAULTY. Had to return a second time approximately 1 month later to have THE SAME RECALL PERFORMED again. No loaner vehicle was available so this time I had to WAIT over 2 HOURS, even as they had the replacement part in stock... JUNE, 2021: Decided to exercise the buyout option on my lease terminating JULY 2021 for same Nissan Sentra. THE LEASE WAS NOT UP FOR A MONTH, BUT THE SALES REPRESENTATIVE INSISTED I PUT A $100 DEPOSIT DOWN ON A CAR I ALREADY HAD AND WAS LEASING!! HE REFUSED TO PROCESS ANY PAPERWORK, INSISTING "THIS WAS REQUIRED TO PROCESS THE PAPERWORK AND REFUSED TO MOVE FORWARD UNLESS I GAVE SAID DEPOSIT (and I had my own financing already approved)!!! Made several complaints to management after it took over 24 hours to process the sale. After 4 calls and several online comments complaining about this activity and representative I received apologies from the management staff, but last I checked that Sales Representative was still employed there. Since when do you have to put $100 deposit down on a vehicle you legally still have on lease to purchase?? What am I going to do, skip town? 12/08/2022: Made appointment and brought vehicle in for another safety recall. This time it was for the replacement of a "defective brake-light actuator switch" . This recall concerned "grease potentially disrupting the activation of the brake lights on the vehicle rendering them inoperable in some cases" (No brake lights when braking). This condition could also "prevent the ability to start the car" (as the brake pedal needs to sense being depressed in order to start with the push button feature). On this occasion I chose to drop the vehicle off and pick it up as I did not desire having to wait their estimated 2 1/2 hours on site. 4 hours later I received a call to pick up the vehicle. During this recall visit I ALSO mentioned the issue of "Anti-collision malfunction indicator" continued to illuminate every time it rained. I COMPLAINED THAT THIS RECALL HAD SUPPOSEDLY BEEN FIXED TWICE PREVIOUSLY. I was informed that "a ghost radar signature" can occur during the rain which could set off this malfunction indication on the dash, and that it was a "KNOWN ISSUE" with the vehicle. To resolve it they suggested I stop the vehicle, shut it off, and restart it. BRILLIANT!! (They did not offer to replace / troubleshoot/repair this situation.) I don't drive on the freeway daily as I used to, but when I do I use cruise control. This vehicle only has 17,600 miles on it. I had used the cruise control 2-3 days before I had dropped my vehicle off for the recall, and it had worked just as it always has without issue. 5 days after getting my car back I made a trip involving highway travel I and attempted to use my cruise control, but much to my surprise it would not engage in cruise mode, I was suspect considering this occurred right after my recall repair. I did a little research into this problem and why this might happen, and as it turns out there is a "Cruise-Control" disengage switch located either adjacent to the recently RECALLED BRAKE-SWITCH, or on some models is incorporated into the BRAKE-SWITCH which was changed during the recall the week previous. I called the service department and informed them of the malfunction. The representative I reached stated "It's most likely a coincidence as the break switch recall has nothing to do with the cruise control on the vehicle". I firmly informed the individual that I conducted research into the situation and that information was incorrect; In fact it was common for people replacing the brake switch to experience problems with cruise control because the "Cruise-Control Disengage Switch" is literally right next to (or part of the same) switch and mis-alignment or incorrect adjustment can cause this exact problem. I made an appointment to have this issue repaired, and inform them that I would not pay for the repairs and simply couldn't afford it, and I was adamant and pointed out it was functioning perfectly the days before I dropped off the vehicle for the recall and replacement of the brake switch. My appointment is scheduled for this afternoon, and I will update this post with the results.

Dez Willam’s is amazing! - Endelward

Dez Willam’s is amazing!!! Very helpful and pleasant😀 So happy she is back at Romeo Nissan Would highly recommend her for all you service needs👍

They love to sell you the car TODAY. - Still_Waiting

They love to sell you the car TODAY... but when it comes time to repair it or order parts it takes FOREVER. Had an issue for a month that hasn't been resolved. Still waiting for the call that parts are in (warranty work).

Great service. Exceptional care. Thank you Jaqueline for... - kathleenm12k

Great service. Exceptional care. Thank you Jaqueline for all your help. My car buying experience was a breeze.

Money and today’s economy No cars this is not due to - joniuj2007

Money and today’s economy No cars this is not due to dealership salesperson. Sara was wonderful in cat acting and explaining things

f it’s up to me I will give them zero starts. - parmaranmol10

f it’s up to me I will give them zero starts. I have the worst service experience. My 2016 Senta Fe had an engine replaced recently from this place. When I went to pick up my car after the engine replacement my driver side mirror was damaged, My car had scratches all over and there was rear bumper damage. And this is not the first time this happened to my car. My car got hit 3 times in there dealership. The staff, service rep, manager is clueless. The dealership doesn’t provide with any loaner vehicle. I am paying for Uber and Lyft everyday to go to work and the dealership is not reimbursing me. It’s been more then 3 months I spend over $2000 in commute and they still have my car. After the engine replacement I didn’t get to test drive the car. The new manager is so unprofessional and he have no idea what’s going on at the dealership. Every time I ask him questions he tells me I will speak to my higher authorities and never gets back to me. When I saw the damages on my car The new manager refused to fix it and he started blaming all the damages on me then the service rep brought in the paperwork which showed when I dropped the car at there dealership it had no damages at all. When I asked the new manager to give me a copy of that document he said I will email you the copy by 5pm I called him back and he said I can’t give you a copy it’s legal document. After reviewing the paperwork he tells me that we will fix the car but the way he said it it sounded like he was doing a favor to me. The old manager was so nice and helpful I think his name was Peter. He always helped me with my concerns. I reported my concern to the Hyundai case manager and there dealership in Bayside.