198 New York Ram Service Centers

Where do I begin? - Croton auto review

Where do I begin? I vowed never to come back here after an issue servicing my car a few years ago. So let's start with my most recent interaction. For the record I've only ever had issues with the service dept. I purchased a new car from them.in 2015 with zero issues. I recently purchased another dodge, not from them, a few months ago and that vehicle had an error message saying to bring it to authorized dealer. I called croton and explained i needed to come in because of this error message on my uconnect box. The woman in the service dept. then told me they couldn't service my vehicle because "they were too busy servicing THEIR OWN customers vehicles." Baffled I said I am a customer since 2015 and that shouldn't matter! She proceeded to question me " then why didn't I buy this one from them as well?" I told her that's not her concern she said "then I should bring it back to that dealership and have them service the vehicle" I explained that dealership is in Maryland she scoffed put me on hold to see what she could do and gave me a service date over a month away. This interaction solidified why I will not ever go back for any reason. (2nd occurrence) As many dodge durango owners know, rain water seeps into the brake lights causing them to burn out, a problem that should be addressed in a recall but I digress. My 2015 being under warranty at the time, I requested they replace it, they did after I had to call Chrysler to complain about Crotons refusal, eventually they did replace it...it happened again about 1 1/2 years later, that part now being under its own service warranty, I went to croton to fix and reluctantly they did. Which now warranties that part all over again and of course the issue repeated and I brought it back to have it repaired which the manager told me he wouldn't do it again even though it's under warranty. Lucky for him the issued hadn't reoccured. The following experience is the one that made me vow never to bring it to this place again: I brought my 2015 in for routine oil and tire rotation. They called me after taking several hours to do asking me if I had recently had work on wheels/tires. Yes about a year before I had 4 new tires put on. Woman said they previous tire shop did something wrong (couldn't tell me what it was) and they had to bore a hole in my rim in order to get wheel off... WHAT? I rushed to the dealership only to get multiple conflicting stories and had I not been car savvy person they would have gotten over on me or someone less knowledgeable about cars. They tried to bill me hundreds of dollars, they destroyed my rim and in fact scratched another rim! Long story short the mechanic didn't put the tire not on properly and cross treaded it. AFTER having rotated the tires. They tried to tell me it was already like that which made no sense because then you're telling me he was able to get it off initially, noticed the problem, rotated the tires and then put the same bolt on with the same nut?! Which you then had to bore out the rim to remove and then replace properly? After catching them in their lies and several weeks of going back and forth. They were forced to repair the scratched rim, replace the other bored out rim and replace the bolt THEY destroy. Listen mistakes happen that's fine but when you try to be dishonest and get over on customers you're a bad business! When your employees are rude to customers, your a bad business, when you consistently doing these bad business practices...guess what! YOUR A BAD BUSINESS!

Dansville Chrysler is a great place to have your vehicle... - Happy Customer

Dansville Chrysler is a great place to have your vehicle serviced. Being a return customer, I am very happy with the quality of work from the technicians. Skip and Kyle got my vehicle in at my earliest availability. I didnt have to wait a week! Paul had my replacement parts ready and waiting. I had a few question's about car's and Graham and Lenny had all the answers. When I'm ready for my next new car I will be going to DCDJ. I highly recommend checking them out if you live around the area. Much better than any of the surrounding options! A very relaxed and personable atmosphere where they know you by name.

Great service . - Tricountyrestoration01

Great service ...all around good place to do business would recommend to friends hh gg

Always leave happy after having my Jeep worked on at... - Sablegirl1980

Always leave happy after having my Jeep worked on at Durochers. Had my oil changed and an inspection and was a quick, easy experience. A+

Service parts - Coupe de Ville

Scott Takacs was able to order electrical relays that were not in stock at any Jeep dealers or auto parts stores in the area or online either. He had the parts at 8 AM the next day. Even gave me discount pricing as well. Very friendly to work with. He took the time to look up the parts on the phone which I am sure can be difficult, especially when they have customers waiting for service in the store. Will defiantly go back for Mopar parts for quality and price and good service.

Lets face it no one really likes to that their vehicle... - jeep102

Lets face it no one really likes to that their vehicle into service, but dealing with the Service Department at Emerling CDJR, has been a very enjoyable experience. The dealership's employees show a true and sincere concern for their customers being it for sales or for service. As to pricing of service, their pricing is in line with everyone else in the area. As the saying goes you get what you pay for. The dealership has created a home town feeling, there's no reason to shop elsewhere, service is very affordable and to be honest with you their selection of new and used vehicles is darn good. Oh an they do wash your vehicle when services are completed. As long as I own my Jeep, Emerling can count on me as being a loyal customer to them.

Shoddy Service Department - Sal

2 months ago purchased a used 2016 Subaru WRX with 52k. No service records provided including anything from dealership to prep for sale. Just slapped an inspection sticker on it. Immediately noticed brake system and pedal feel hard as a rock and could not engage ABS under any circumstances. I had suspected particulates in brake lines or vacumn line check valve from brake booster. Returned to dealer for repair, handed keys to courtesy vehicle that smelled like a grungy hotel room in Daytona Beach after spring break. 4 days later vehicle returned to me with marginal (if any) brake feel. Rotors seemed warped after quick spin with sales associate. Repair ticket stipulated brake system bled (not flushed) and hardware cleaned. NO parts were replaced. What they cheerfully omitted was how much they over torqued each rim (intentional or ignorant). The vehicle shutters violently when under braking at any speed. Thanks Don. I purchased the vacumn check valve hose myself and installed personally. Brake feel is back but warped rotors remain. I also purchased 4 rotors and pads for my personal mechanic to replace, along with a flush of the brake system. In summary, if this issue would have been diagnosed from a Subaru dealership it would have never been placed on the lot for sale. Luckily, nobody was harmed by this unsafe vehicle because of their negligence. They flat out blew me off. Buyer beware for the future. They have proven their incompetence.

Frank & Sons is a wonder place of business. I would... - Goldlj

Frank & Sons is a wonder place of business. I would recommend them to all of my friends and business associates. They did a excellent job. Very professional job.

Don the Service Mgr is A1, extremely courteous and went... - RayB

Don the Service Mgr is A1, extremely courteous and went above and beyond. Highly endorsed and recommended.

the buying experience was great but the communication - babe2395

the buying experience was great but the communication with the service department needs work its understandable that their busy but when your vehicle needs attention i feel im neglacting my vehicle and should go somewhere else i dont want to but heather Mcglory was awsome

The service guys were fabulous!! Especially Lauren!!... - ruvino2000

The service guys were fabulous!! Especially Lauren!! Quick and courteous and I was back on the road!! I will be going back for service to my vehicle.

Jonathan puccia is an employee of fx Capara Alexandria... - sbellmore

Jonathan puccia is an employee of fx Capara Alexandria bay and he met with Abigail duffy on 11/07/2021 around 1pm to sell her a pair of rims with snow tires that he promised that would fit her 2020 Honda civic sport that she bought there from fx Capara. He insisted they will fit and will work for her car as he works there at fx caprara as quality control he said. Well abigail takes it to a shop to have them installed and it turns out the rims that Jonathan had sold her were in fact not for her car. They were 5x120 instead of 5x114.5. Upon contacting John and showing him his messages where he told us that they were 5x114. 5 and he promised they fit he refused to refund her purchase and told her to pound sand and then blocked the number from being able to reach him again. I have transcripts and pictures of all the conversations I just want you to be aware of someone using the name of Fx Capara to ensure that they are telling the truth and act like they know what they are talking about. When in fact he doesn't know what he is talking about and supposedly in charge of quality control there at fx caprara Alex Bay. He scammed her and refuses to refund his dishonest transaction Buyers beware that this goes to show the character of the people employed at fx caprara Alexandria bay. Beware of scams

Just brought my 2021 Grand Cherokee in for routine - Glo631

Just brought my 2021 Grand Cherokee in for routine service. Not only were they fast in returning my car, the vehicle inspection was done perfect. The offered my car an alignment and a throttle buddy service. After these services were preformed; the car is driving better than when I dropped it off. The service advisor Jonathan Dorceus was very helpful in explaining the needs of my vehicle. Perfect experience all around. Thank you garden city jeep. Keep up the great work!

My vehicle showed a warning of "A/C off due to... - Martin Soloway

My vehicle showed a warning of "A/C off due to temperature of engine" I brought it in to be checked out (Under Warranty). The technician after teleconferences with GM was unable to correct the problem. I was asked to leave the vehicle over night, but GM was still not able to come up with a solution to the problem. After a few days, Rick called me and told me to bring in the vehicle, at which time the computer was replaced. I thought the staff at Grand Prize tried very hard to solve the problem and worked very well with me. I therefore think a "Good" rating is proper under the circumstances described.

Unethical Business practices. - Carguy13

I will write my review shortly. Very unethical business practices and only cares about the money not the customer. We have dealt with them years. The Daughter has no clue about customer service

Excellent Service!!!!!!!!!!!!! - Keith

I was traveling and 2 1/5 hours from home on a friday morning.My 2016 Dodge / Ram 3500 had a Deisel Exhaust Fluid problem , and needed to have a sensor replaced. I was able to rent another truck from a nearby rental agency,(I was on my way to a weekend car show and needed a truck). Bill Vittorin (service advisor) explained he will try to get me in Friday or Saturday, however it may not be ready until Monday. I told him I would be coming back thru on Sunday. So at this time I was thinking I would have to go all the way home on Sunday, and return to pick my truck up on Monday. On Saturday Bill called me and said I was all set. You can pick it up on Sunday, as our sales dept is here from 11am - 4pm. Long story short I feel Healey Brothers went above and beyond for me . I will highly recommend them...........