1,400 New York Used Car Dealers

Buying and selling cars is difficult if not impossible - dtacktill

Buying and selling cars is difficult if not impossible these days. These guys at Certified HQ make the process quite easy each step of the way. I have worked with Brian the owner on the purchase and sale of a few vehicles now and each time am amazed at how efficient and easy the process is. Brian takes his time with the customer to explain the vehicle and pricing. His prices are more than fair and doesn't play any of the games that we have all experienced. Without hesitation if you are in the market to buy or sell your vehicle, look no further than Certified HQ for a terrific transaction. A++

STAY AWAY BE WARNED - Guzzii

Although the buying process was pleasant, I had a miserable experience with this dealership overall. I purchased an 2010 Audi A4 with a little less than 50k miles in June 2013. As we all know, german cars tend to encounter issues after the factory warranty expires. Along the vehicle, I also got an extended warranty from them that covers engine, transmission and electronics. And the dealer told it can be cancelled anytime you want. THIS DEALER SELLS YOU PROBLEMATIC CARS. After driving it for 1 month, the car started to have problems in its engine which I didn’t expected that soon. By now, the car has been in the shop for more than 15 times. The shop I went to is an Audi dealer. They helped me use factory warranty to cover the biggest bill of those even when the car had 53000+ miles, which basically replaced half of the parts in the engine. After the repair, they asked me to run a 2000 mile break-in. THE EXTENDED WARRANTY THE DEALER SOLD DOESN’T DO xxxx. The first time I went to an Audi dealer to have my car checked, I got rejected by the extended warranty company claiming the part was not covered. I figured it might be something happened to not being covered. However, none of the following repairs were accepted by the extended warranty company. Even factory warranty was able to help me a bit when the car was actually out of it, the extended one that I paid $3700 did absolutely nothing but providing rejections. THE DEALER FOOLS AS IF YOU WERE AN IDIOT. I called up the dealer and ask for a full refund of the extended warranty in March of 2014. They refused to do that. Then I called Consumer Complains and Protection (CCP), and they were very concerned about my situation and wanted me to file a claim if I can’t work something out with the dealer. So I made very clearly to the dealership that I require a full refund on the extended warranty ($3690+ tax), otherwise I will file a claim with CCP. And I began to record every phone call with the dealer in the shadow. They suddenly becomes much nicer, and said: “Yeah. Whatever you paid will be refunded to you.” It was May, 2014. In the following 6 months, I emailed them every 2 or 3 weeks to check what was the status with the cancellation. They had so many excuses why the process was so slow, and even conflicting things in the replies in the email. But I was still patient and wanted to give them a chance to make it right. Finally, the process is complete on Nov 14th. And the dealer told me the refund is going to be only $702. They just eat their own word on your face. If you are going to do it, why do you agree in the first place! There are much more stupid things they did that I don’t even want to talk about. What a waste of my time and patience!! Now I am filing the claim and providing CCP all the phone call records and emails. At this point, I don’t care how much money I will get back. I want to let you guys know what you can expect from this dealer. The bottom line: THINK TWICE and BE CAREFUL, if you don’t want to get into trouble.

The vehicle repair service as well as those that work in - adkslogcabin

The vehicle repair service as well as those that work in the service center are subpar at best . Training on how to treat customers with honesty and kindness would help all those in the service center . Our family will no longer be purchasing or taking vehicles for repair . However we use D’ELLA GMC and have for years for our GMC’s the staff and service team and their work is outstanding !

Wonderful place to be so many nice folks to help with the - FREDDYF113

Wonderful place to be so many nice folks to help with the experience of cars

Just bought a 2009 Ford Focus SES coupe from this... - onlycodered

Just bought a 2009 Ford Focus SES coupe from this dealership. The salesman that worked with me was Frank Taccone and out of all the dealerships I've been to he has been one of the most pleasant individuals to work with. My fiancee and I were treated well and were not pushed or pressured into buying. There's something to be said for a salesman who can be personable and not try to shove things at you to get you to buy them. Would definitely not hesitate going to Frank at this dealership again the next time I need to find a car!

Extremely happy with their communication and assistance. - tinavandongen

Extremely happy with their communication and assistance. Love my new to me Lincoln MKX! It was worth the 2hr drive to pick it up.

beyond thankful - maria123

I walked in and Alberto P. who was my sales person reached out to me immediately. I was just looking around, but I ended up purchasing a NICE Nissan. The car is in Great condition, and I am enjoying it to the max. Alberto made my purchase very enjoyable. Also Frankie, the finance manager was very helpful explaining the process. I am beyond happy with my car. Thanks to this AMAZING team!

Great - Lonenomad

Great people very, honest group of people . Will recommend to family and friends and to co-workers. Very good staff and fair prices. Smart staff

Great cars and great staff - kbee131

They have a great selection and I found exactly what I was looking for. The salesmen were very attentive and informative. They were very helpful in getting my loan approval as well.

I filled out the survey that mazda sends when you bring... - Slim5

I filled out the survey that mazda sends when you bring your car in for service and I wanted to share my experience with all of you. THINK TWICE ABOUT GOING TO THIS DEALERSHIP TO GET ANYTHING DONE ON YOUR CAR.....! My parents brought the car in bc the engine light was on and would not go off. They ran a diagnostic test, which Mazda charges their customers for ($130.00!), which is ridiculous. They replaced and O2 sensor and an evap purge valve. When my parents picked up the car, not only did they NOT fix the problem, but they caused more problems. The car now bucks AND hesitates to accelerate. Car was brought back in. My parents were given a courtesy car which had a registration that expired the very NEXT day. Who wants the added stress of being pulled over and getting a ticket for this? Aren't the cars inspected BEFORE you give a courtesy car to a customer to ensure safety and a hassle-free experience?? At this point, NOW, they said it is the catalytic converter...... $771.56 later!! If the catalytic converter is tested through computer codes, how did service not catch this before they charged my parents almost $800 and causing more problems that they didn't fix??????? I had an issue with this Mazda dealership 5yrs ago and it is safe to say they have not changed in CUSTOMER SERVICE at all. They did not even suggest or offer to fix the problem that THEY caused. In my previous description of service and how they told my parents, after "fixing" the problem (which was not fixed at all and even caused more problems) that it is the catalytic converter....this would now cost and ADDITIONAL $1,217.00. I have done some research on this recent experience at mazda and have found through 3 other opinions, not just a 2nd opinion, that not only were my parents robbed bc of a $771 "fix", but a catalytic converter for my 2005 Mazda 3s is around $82.00. With those 3 opinions came the same exact sentence, STAY AWAY FROM THAT DEALERSHIP. Now, if you can tell your customers that this replacement would cost them $1,217.00 with a straight face, then this dealership is the epitome of what it means to be screwed by a dealership. Your main concern 5yrs ago (my 1st BAD experience- in which I spent an entire day during a holiday weekend no less, waiting for my car. The parts were put on WRONG bc the service supervisor was not there to supervise, do his job.) and what you should have strived to become is a dealership that shows the slightest bit of interest in their customers and their safety. The ONLY reason I ever went back there is bc of 1 particular service manager (john, whom you did yourselves a complete disservice by letting him go) and bc I had already made this appointment. Not only was my car tested, but it was driven for an ADDITIONAL 380 miles to try to 'fix' the original problem, which it did not. Also, my car was NOT replenished with SOME gas and left filthy with an empty iced-tea can. I own a mazda, my brother owns a mazda and my parents were looking into getting a mazda. Knowing how Mazda RIPS OFF their customers and how terrible their customer service is, we will never purchase another mazda and are looking to get rid of the cars we currently own in order to avoid dealing with Mazda. The outstanding issue is 1) My car is STILL NOT FIXED! 2) My parents were charged $771.54 and given MORE PROBLEMS. What should happen is a check should be sent to my parents for this Customer DISSERVICE and for the hassle of having them drive back & forth from upstate to deal with this dealership. This would be the RIGHT thing to do, which I'm not sure Mazda knows how to do. I took my car somewhere else and what a surprise, it's NOT the catalytic converter like Mazda said it was.... the $1217.00 charge they said it would be. It's actually a different sensor, which is nowhere near $1217.00! Now to the mechanics surprise, he could NOT understand WHY mazda did not know this considering it is their own car and 'said' they tested the entire car, not to mention he was DISGUSTED at what Mazda initially charged for a sensor and valve to be replaced. There is actually NOTHING WRONG with the cat!! Thank you Mazda for proving the INCOMPETENCE in CUSTOMER DISSERVICE.

I've purchased several cars over the past 10 years... - RJL1

I've purchased several cars over the past 10 years and have never had the high quality of service provided by Misael Rivera of Pepe Preowned Auto Center. Misael was extremely professional, knowledgeable, and responsive to my needs, questions, requests, etc. It was refreshing to deal with Misael on all aspects of my recent car purchase - I will certainly recommend Misael and Pepe Preowned Auto Center to anyone looking for a quality vehicle, coupled with superb service and top-notch professionalism. - Richard L. Larchmont, NY

Best dealer the are so nice and help you with you want... - mcarrion49

Best dealer the are so nice and help you with you want for you thanks

Sent a message never heard back from them. - busboss2017

Sent a message never heard back from them. I have started looking elsewhere. Not good

I didn't visit this dealership but the guy I spoke with - Renee

I didn't visit this dealership but the guy I spoke with was extremely helpful.

My Experience was great with this dealership, They Got me - John Russo

My Experience was great with this dealership, They Got me the vehicle i was looking for. Great service from sales department to finance department. keep up the good work

I bought a '97 BMW 318ti from Two Friends Auto in... - macygray

I bought a '97 BMW 318ti from Two Friends Auto in Brooklyn located on Coles St. The car failed the NJ State Inspection on 5/20/10 for a myriad of reasons, two of which are the horn was inoperable and the air-bag light was on, which is an automatic fail in New Jersey for either. I took the car to my BMW mechanic and what they found was horrifying! They found that the airbag system was tampered with, specifically, the wires were cut! They also found that an entire row of light bulbs had been removed from the cluster. I paid over $800 to repair the airbag system and replace the cluster lights. After i bought the car, i drove over 3000 miles between NJ to SC to ME... all without knowing there was no airbag! It sickens me to think what could have happened to me and my mother & sister had i'd gotten into an accident. I communicated my concerns to the salesman who sold me the car in both phone conversations and two extensive letters (3-4 pgs. long). They responded to my first letter, basically, stating they will not reimburse me for anything as i bought the car as-is, no warranty. If we were simply talking about common repairs to get the car in a condition to pass the NJ State Inspection then sure i understand that. However, we're talking about the dealer selling a vehicle without an operating air bag, and i don't believe they can legally do that. The car basically was not in any condition to be sold because of the major safety aspect. Also, while i fully understand i purchased the vehicle with no warranty, the dealer still has an obligation to a buyer to sell a car that is not a safety hazard to them and to others, whether that obligation be moral, legal or ethical. They have an obligation to sell a vehicle that will pass the State Inspection. They have an obligation to sell a vehicle that can actually be sold! I filed a case against Two Friends Auto in Brooklyn Small Claims Court because i strongly feel they knowingly authorized illegal tampering of the airbag system as they knew the car would not pass any state inspection in its current condition, at the time. My assumption is that they bought the vehicle very inexpensively from the auction and instead of putting money into the car to repair it, they authorized the illegal tampering of the airbag and cluster lights, assuming if no lights came on during the state inspection the vehicle would pass the inspection. The case was postponed three times, once by the court and twice by them. They also have a second case against them filed by another buyer... both cases were called together, lmaooo! These people should NOT be in business! DO NOT PURCHASE A CAR FROM THIS DEALERSHIP!

Stay clear of this dealership. - surmise-entrees-0p

Stay clear of this dealership.....very shady to say the least. I have been dealing with them to cancel a warranty for over 2 months. Niko (Sales Manager) said he would expedite the request in February. After a month of frustration I visited him to ask for proof of the request and he could not show it to me. On March 2nd he texted me a request form dated March 2nd, guess he never "Expedited" it. Today April 10th I called the Warranty company again to see if they received the request. Save yourself the trouble and aggravation....do NOT do business with this establishment!!

The best service ever found exactly what I was looking... - sulay221

The best service ever found exactly what I was looking for made sure I like the car and put me in to something that was in my budget This is the best place to come too.Mike is the best

Avoid this particular West Herr outlet - SingleMom

I made the grave mistake of visiting this particular West Herr location simply because the car I wanted to test drive was on their lot. In hindsight, I should have gone to the West Herr dealerships in my hometown that HAVE favorable reviews. When I arrived and asked to see the cute little beetle advertised, a man walked up somewhat perturbed as he was clearly eating something and stated that the salesman was out on a test drive so he’d show me the car. I was thrilled as it physically looked just like the photo, but not even one minute into the test drive I could feel something was seriously wrong with the cars automatic transmission as it began shaking like when you shift into the wrong gear on a manual transmission. As the engine light turned on, I knew the test was over so I turned around and went back. When I reported the experience while handing back the keys, that same man acted like he could care less. Since I had no interest in any other car, I said thanks and was ready to leave. He quickly said he wanted to introduce me to someone who could help me, and I truly thought the original salesman for the Beetle wanted to ask me about what the car was doing while driving it, so I turned around and sat down at a desk. The gentleman he introduced me to was named Cleveland and he was very kind so I took the time to talk to him. He explained that I was his first client and that he had just transferred from another West Herr lot. I did not have much time to waste as I needed to quickly replace a vehicle that had just been totaled in an accident and needed to return my rental. He was clearly lost in his new surroundings and attempted to assure me that he could find help in finding me a suitable replacement. I shared that my credit report is still showing the loan on the totaled car as open since my insurance had not yet paid the lender. After I reluctantly allowed him to go talk to the finance people about the type of vehicle my credit would allow an hour passed. The finance guy (unfortunately forgot his name) came out and explained to me in a condescending tone that I shouldn’t even consider an SUV with my credit. Bottom line, I ended up buying a beautiful SUV with leather/heated seats and NO money down at BASIL TOYOTA days later. Read my 5 star rating I posted on them. Side note *this review is not about Cleveland, he was very kind.

A really great 👍 dealership @Mack"is a very polite and - Polaris 5300:::

A really great 👍 dealership @Mack"is a very polite and honest salesman"@(not what I'm used to)"Also "cliff"flawlessly put together financial matters very easily and with "great Rates 😃. And I'll be back and I'll be Recommending "widrick "to friends and family" "Thaxx again guys 👍👍😃👍

Dealer was very nice and helpful! - debikenney65

Dealer was very nice and helpful! Test drove several vehicles while there. Didn't end up buying, but very good experience.

Had a great experience. - Joesprincetontaxi

Had a great experience. Allan was very professional. The process went very smoothly. I’ll definently recommend 26 motors.

I contacted the dealership, didn’t get back to me after - DKHOO909

I contacted the dealership, didn’t get back to me after 3-4 days. I received an automated email. I replied to the email but never received a reply. I guess they are not interested in my business. Just unfortunate.

Went in there to purchase a new Jeep, the sales service... - stormcore

Went in there to purchase a new Jeep, the sales service was non existent. The woman at the front desk was not very helpful. The overall atmosphere was gloomy was the best way to describe it. I guessed maybe it was the time of day, went home and went online to give it another shot, to which I discovered they don't even have a website! It looks like their domain is registered with Godaddy. What dealership does not have a website? To me this is a warning sign, either they are going out of business or they just don't care. I did find a competing dealership online, went in and received the service I expected.

If i could give a 0 i would. - Unhappy

This place is terrible. They don't go by what they say. They are rude to their customers.stay away from them. Take your business elsewhere.

Efficient & knowledgeable service. - Grateful

Tim made buying my beautiful and spunky certified pre-owned Mercedes GLA250 easy due to his knowledge, professionalism and calm, easy nature. Elena was patient and helpful at orienting me to the car. With gratitude, Wanda

Not just the worst used car dealer, but worst person ever - doublegunsguy123

The sales manager is complete xxxx. Classic bait and switch scheme. They list a low price online, call they say the car is still available, check the car out, go to negotiate, and all of a sudden the price listed online was not right... it didn't include the down payment? We were paying cash so I didn't really understand how anything could be listed as such. Double checked the listing, nothing about a down payment. Negotiations were short, and we didn't leave with the car since he wouldn't come down to the listed price let alone drop below it. I then checked out the dealer online and found many reviews with similar situations. Do yourself a favor and avoid this dealer at all costs! If it seems like a good deal, the price will all of a sudden go up. Not sure how this place is still in business.

I feel they are trustworthy! - boyce35044

I feel they are trustworthy!!! Honest people seems to be, I will do business at know proplem