EDITED: I was in Saturday to have an oil change with your - Greg Kelly
EDITED: I was in Saturday to have an oil change with your service department. I had a coupon for 2 full synthetic changes for $120 I believe, and at first the acting service manager said it wouldn't apply because it takes semi synthetic oil. I brought up that my car takes fully synthetic oil, or that is what I preferred. She couldn't get the coupon to work. I looked up the oil part number from the invoice on the mopar site, and it said it was not compatible with my vehicle as it is not fully synthetic. I called and spoke to the acting service manager, as well as the parts manager. They were both very courteous. They said it was fully synthetic that was put in, but nothing that is in the documentation reflects this, or being told my car doesn't take fully synthetic initially when I know that it does. I just don't want this to cause any potential issues, and I wanted fully synthetic oil. I have kept the part number and screenshot from the mopar site, as well as the invoice with the same part number from the service department for my records that both say it's not compatible with my vehicle. Any response would be greatly appreciated, before this becomes a potential major issue. Emailed these to the service manager and haven't heard back yet. Tried to contact Mike, but was told he just left. Oil all over the hood as well. EDIT: the phone call did little to rectify the situation. Sent a pic of a box with the oil that was supposed to be used, and another of a backside of SOME box with the right part but couldn't explain the wrong part number on the invoice, at all. Andy seems to be a great service manager though. If you're ever in this situation of the right oil being in your car, there is a company called Blackstone Labs that will test it. I'm doing it now, and if it is not fully synthetic which I asked for. Man o man, This will turn into something. Couldn't use the coupon either, and no additional offers, or promotions we given after this unprofessional mishap. Might contact the FTC, and NCDOT which deals with these situations, as well as dealer fraud. Also, I was treated very passive aggressively when I went there to purchase a new vehicle, which I bought elsewhere. There are way more competitive dealerships, who treated you like they want your business. Basically none negotiable, but with the bloated inventory of 23 models, and the hornets which are rebranding Alfa Romeo no one wants, as well as the ev's prices are dropping everywhere. Many dealers did this to themselves. Stellantis is killing Dodge
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