901 North Carolina Used Car Service Centers

This is to update my previous negative review. - Schleckj

This is to update my previous negative review. The dealership reached out to me to discuss my issues. They have since resolved my issues and I have to commend them on their service.

We purchased one vehicle from Matthews and felt we got a... - 2bbeasley

We purchased one vehicle from Matthews and felt we got a great price for a high quality car. The service department is very reasonable, friendly and always professional. We get all of our cars serviced at Matthews.

blessed - laura.bridgett

Good people work with anybody and really walking mans best friend large selection of cars friendly service I'm very grateful for the people at Matthew motors

Trustworthy Mechanics - Theresa_J

These guys are always honest and fair. While other garages have tried to sell us parts and/or services we didn't need, we have never had that experience with Matthews Motors. As a woman, I've had bad experiences with mechanics taking advantage of my lack of knowledge about cars & about good prices on repairs. Both my husband & I feel comfortable in doing business with the staff here, & I'm comfortable going in alone. They have never tried to fix something that wasn't broken or otherwise sell us what we didn't need. I like that a lot and will always do business with them because of this trust. When we needed a new car a few years ago, they gave us a very good deal on a car in a color that stole my heart & a seat that fit me perfectly right. It's good to see so many Matthews Motors logos on local cars now ~ we hope they'll always be around and that their business continues to grow. Keep up the GREAT work, guys; don't ever change your honest ways!

Class A-1 organization. - Mrlucky

I always have a great experience whenever I am there. This time was warranty work and wheel alignment. The waiting lounge is comfortable. Whenever somebody passes by they always ask how am I and can they do anything for you. The MB service manager explained what was happening and what was wrong and how they fixed it. The wheel alignment was off and the car did track better when driven on the highway. Very pleased with work performed.

This dealership is the worst because they lie to the - Maurice

This dealership is the worst because they lie to the customer about work and how long it takes to complete the job. I ordered a center console and I was told that it would take 4 hours but then they told me two hours which was a lie I did some research and had my nephew who works on cars check it out for me and he was able to remove the console in 10 minutes which was a total shock to me when the dealership told me that it would take 2 hours total crooks you just rob people like that buyer beware and do research before dealing with this dealership and it’s service advisor

Just wanted to commend the wonderful team @ Mercedes Benz - jacinvest1955

Just wanted to commend the wonderful team @ Mercedes Benz of Raleigh Service Department. My vehicle was serviced and cleaned while I waited ( they even offered me a loaner vehicle ) and when I left it felt as wonderful as it did the day I picked it up. It’s an unbelievably run dealership and my service advisor Linda is top notch !

During a scheduled service late Summer I was informed - longhorn8359

During a scheduled service late Summer I was informed that I needed new brakes and rotors. I scheduled an appointment and was shortly informed that "somehow" not all the parts were available. I was ASSURED that the parts would be available in 3-4 days. I scheduled ANOTHER appointment in 10 days. Yesterday, I get to the dealership and after 20 minutes was ONCE again told that the parts weren't there. I'm NOT retired and have to take time off from work to get service done. Hence, my patients at the VA I work at were NOT seen. Why didn't anyone at the service department call me beforehand, twice, to let me know about the lack of parts???? I no longer have a trust or faith with this dealership and plan to take my vehicle elsewhere for service/repairs and any potential future purchases. Shame on you! Mercedes-Benz of Winston-Salem

I took my 2015 Nissan van to the dealer they told me that - Castro28

I took my 2015 Nissan van to the dealer they told me that was the timing chain and paid them $6,200 after replacing the timing chain the problem was worsts and they said the cats need to be replaced they quote for $4,200 (by then I have ordered the cat because they said before that it need to be replaced so I change them van still doing the same after talked with service manager now they said that the problem is the secondary cats and it will be $3,200 more this is a scam for me because they only guessing the diagnostic and make me spend lot of money this can is not worth it the money spent on the repairs but I trust them when the diagnostic was the timing chain even when It was lit of money to replace I moved with the repairs what can go wrong is the dealership the best “mechanic” how wrong I was

Excellent service - Glorita90

Mr. Reid was very helpful and knowledgeable throughout the whole process to get my car and always get me informed of any updates. Thank you very much, you have an awesome team and I will recommend your service to anybody who's looking for a car. God bless you.