Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Back
COVID-19
Response
  • Vehicle Sanitization

Michael Jordan Nissan - Service Center

Durham, NC

5.0
62 Lifetime Reviews Review Dealership

62 Reviews of Michael Jordan Nissan - Service Center

Sort by
November 07, 2020

"miss Alice Hinnant is the best every time i call are..."

- hotdogs

miss Alice Hinnant is the best every time i call are need service she always there to help me she the best and win i text her for service always text me back unless she not at work -------thanks for all your good service i get from you and the Micheal Jordan Nissan

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
June 15, 2020

"Raheem is the best. He keeps his word and will work with..."

- Twade

Raheem is the best. He keeps his word and will work with you. The whole staff at MJN are awesome they all will work with you.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Julie Martin
Jun 16, 2020 -

Michael Jordan Nissan responded

We're glad you had a great experience! Thanks for being on Team 23.

February 26, 2019

"the best "

- hotdogs

well today i went out to the dealership to make appointment for services and today was my first services today-- i met Alice Hinnant she is the nice lady i have ever met help me with everything i need services my nissan murano with out me having to come back for service and had my murano wash and clean ------------thanks Alice

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Rick Simonette, Bhobie Belmonte
Feb 26, 2019 -

Michael Jordan Nissan responded

Thank you for leaving us such a kind review! We're happy that Alice provided you with excellent customer service and took great care of your Nissan Murano. Have a great day and thanks for being on Team 23! Rick Simonette Owner Loyalty Manager rsimonette@mjnissan.com 919.433.1726

January 30, 2019

"Service nightmare "

- Jasimp14

I had a horrible experience today at Michael Jordan Nissan in durham. I found out that the services that were allegedly provided to my vehicle on two previous visits have not actually been happening. What a dishonest moment for a dealership that I put so much faith into. The director of service MARK is a condescending pretentious disrespectful rude and degrading man who is a true detriment to the success of the business. The owners need to rectify this situation immediately. Will never return here for service and I advise all current and future customers to verify the services told are provided because there is a dishonest director and service people employed here. Disgusting experience

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Mark Padfield
Feb 04, 2019 -

Michael Jordan Nissan responded

Julius, It was a pleasure meeting with you about your concerns on Friday. I’m glad I was able to hear your thoughts and will absolutely use this a training opportunity throughout our dealership. We take customer experience seriously and you have helped us get better in the future. I’m looking forward to a long business relationship and I’m always available to help. Sincerely, Rick Simonette Owner Loyalty Manager rsimonette@mjnissan.com 919.433.1726

November 06, 2018

"Appreciate service"

- Rufus69

Good atmosphere, professional service, great sales and outstanding no-how on purchasing as well as repairing my credit... I recommend anyone to your establishment if they looking to purchase a vehicle (new or used)

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chanda Sanders
Nov 06, 2018 -

Michael Jordan Nissan responded

Thank you very much for reviewing us! We appreciate you for recommending us to others looking to purchase their next vehicle! Thanks for being on Team 23. Rick Simonette Owner Loyalty Manager rsimonette@mjnissan.com 919.433.1726

November 05, 2018

"Amazing service and sales staff"

- Maseface62

The sincerity of the service and sales staff is refreshing. The knowledge and level of professionalism is something that all businesses need to adopt. MJN is the benchmark of a successful business.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Rick Simonette, Mike Burke, Mark Padfield, Lisa Mason
Nov 06, 2018 -

Michael Jordan Nissan responded

Thank you for taking the time to leave a review. We are blown away by your kind words about our business and we'll be sure to pass it along to the team. We pride ourselves on having a knowledgeable and professional staff. Thanks for being on Team 23 and have a great day! Rick Simonette Owner Loyalty Manager rsimonette@mjnissan.com 919.433.1726

August 20, 2018

"Out of State recommendation. "

- Burwell

I was considering buying a Murano Platinum from Don Davis Nissan in Arlington Texas. Which I did buy. I phoned Mr. Vrscak and told him what I wanted. He had perfect advice in helping me buy from a local dealer at home, although I would have flown to NC to buy. Thank you for your kindness and help in buying from the Nissan family. Don Davis Nissan could have not been more professional and enjoyable in helping make a purchase in an afternoon.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ray Vrscak
Aug 21, 2018 -

Michael Jordan Nissan responded

Thank you for taking the time to leave a review. We are so glad to hear that Ray was able to help you find a vehicle close to you! If we can help you with anything else please let us know.

December 18, 2017

"Ace Service Representative"

- lucatm

Ms Alice is a Number 1 MJN service representative. She takes the to listen, execute, and explain the results of the services provided. She has great support in Mr. Mike and the other service team members. I love coming to MJN because of her.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dec 20, 2017 -

Michael Jordan Nissan responded

Thank you for taking the time to write this review about our dealership. It's quite an accomplishment to hear that Alice and Mike provided you the best car shopping experience! If you have any further needs, do not hesitate to come back to see us. Thanks for being a part of Team23! Sincerely, Rick Simonette Owner Loyalty Manager rsimonette@mjnissan.com 919.433.1726

Dec 21, 2017 -

Michael Jordan Nissan responded

Thank you for your review! We agree, Alice is a valuable part of Team 23 and we are glad she and our team members are able to provide you excellent customer service while you're here. Sincerely, Rick Simonette Owner Loyalty Manager rsimonette@mjnissan.com 919.433.1726

June 13, 2017

"Poor Car Service"

- Rcjessee

I brought my Altima in due to the car pulling to the left, asked them to check my alignment and tires. They performed an alignment and said it should be fixed. My car continued to have significant pulling I the left so I immediately took it back, then they said it was pulling left due to low tread on front left tire, so they put in on the back. The car no longer pulled to the left but had significant shaking when driving home. So then I promptly took it back for a third time, and initially they told me I only needed the tires balanced. Now they tell me a belt is busted on the tire and it is a safety hazard and could potentially blow out if not replaced. My problem is that they sent me home twice with what they are now telling me is a safety hazard. I don't know a ton about cars, but this would have never been caught if I hadn't persisted for three visits. Also, they are unable to tell me why I've now needed to replace four tires on my car despite having less than 20,000 miles with only normal street use. I suspect that all the tires that came with my new car were defective, and I did not buy the car from this dealership, so I don't blame them for having to replace the tires, but I do blame them for doing a poor job finding a potential safety issue over three visits.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Multiple Employees
May 15, 2017

"Mark Padfield is a true professional"

- SE-R Guy

I have been coming to Michael Jordan Nissan since I bought my Altima SE-R there in 2006. I specifically seek out Mark anytime I am there. He's professional, kind and constantly puts his customers satisfaction first. He is a true asset to your team and you all should know this to be the case. Being a General Manager who's also in the service industry myself, I know how rare it is to have someone on your team that is of Mark's caliber. Mark, thank you and I look forward to dealing with you in the future!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mark Padfield
May 16, 2017 -

Michael Jordan Nissan responded

Thank you for taking the time to leave an wonderful review. Michael Jordan Nissan takes pride in offering an excellent service experience, and we are so happy to hear that Mark was able to make your visit just that. We will absolutely be sure to pass along your kind words. Sincerely, Rick Simonette Owner Loyalty Manager rsimonette@mjnissan.com 919.433.1726

1
...
1 - 10 of 62 results