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Great Experience, Friendly and knowledgeable staff - L/G Everson
Steve Pieper was the best salesman we highly recommend him. We drove over an hour to get there and Steve was ready to assist the moment we arrived .Being first time buyers, we needed alot of assistance, we found everyone from the sales, financial, store tour, and RV prep employees more than professional and eager to help. They even stayed over closing time to make the whole buying experience easy and complete. We love our RV and could not have asked for a better experience. We highly recommend anyone looking for a new or used RV to come here first. You will find the service unbeatable and ask for Steve.
Where is the CUSTOMER SERVICE???...... DISAPPOINTED - Tiffani B
The purchasing experience was great. However, the customer service before delivery and since then has been HORRENDOUS. Our 5th wheel was to be delivered on September 6th. Numerous family members took off work to prepare for delivery on September 6th. Arbogast uses an outside company (Pinnacle) to make deliveries.
Long story short, our camper went missing for 8 HOURS somewhere between Ohio and Indiana. It is a 3 hour trip from Arbogast to my residence in Indiana. We had no way of getting in touch with anyone to locate where the camper may be. We even tried reaching out thru Facebook. The camper FINALLY arrived at 11:55 pm on September 6th after some of my family literally had to chase the delivery guy down and force him to stop.
When the delivery driver was asked where he had been with our camper he produced numerous lies and kept tripping over all of his untruths. The 23 minutes of questioning were recorded and sent to Arbogast for their review........we were told numerous times by Arbogast that they were looking into and that they would take care of us. The delivery driver disappeared for 8 hours with our camper, entered it and put his personal clothes in the camper. WOW JUST WOW!!!!
After numerous phone calls and emails to gain clarification and answers, there has been no development.
I am EXTREMELY disappointed in the customer care and service received from Gary and Stacy. They have not stuck to their word and haven't even provided any customer service. Gary and Stacy both said they would take care of us. So, gentleman, we are still waiting. 4 WEEKS later and still no answers. Is this really how you take care of customers? VERY SAD!!
It all good til they get your money. - bh@1369
We looked at RV's for quite some time before going to Holman Motors and RV. Their prices were very competitive and we found a camper that met all of our needs at a good price. Our salesman was friendly and talkative, he kept reminding us that they sell 180 units a month on average but somewhat clueless about the products he represented. After the sale he didn't remember who we were and it took a while for him to rember us.
The service department rep contacted me about picking up the RV and was very courteous at that time. Upon arrival I found the camper was not equipped with the options we had paid for nor was it detailed as promised , when I asked the rep he got defensive about the situation and was very rude, his comment was he had 100 customers as well as every other rep in service so how could he remember who was who. When I confronted the salesman he said they weren't supposed to talk to service, he wasn't willing to help. After waiting 2 hours and 45 minutes and treated like a imposition I left the lot and will not be going back.
Keep Looking! - jarreau
Bought a brand new Airstream Motorhome for $130,000k + and regretted it the moment I drove off the lot. Arbogast forgets about you once you sign the documents and drive home. They represent what I thought was a reputable manufacturer (Airstream), but remember, the engine has to be serviced at a SPRINTER dealer, not just any Mercedes dealer. And, if it's Airstream related, good luck... their service networks sucks! Do yourself a favor and keep looking!