166 Ohio Ford Service Centers

Best car buying experience ever.everything was quick and... - 56singh

Best car buying experience ever.everything was quick and easy. In and out in no time.

This service experience for me marks my return to... - CARFLEX18

This service experience for me marks my return to Liberty Ford Aurora (formerly Solon) for my vehicle needs including service and purchase. It feels good to be back. Danielle Hope, my service representative, patiently listened to my concerns about my 2018 Flex and fully addressed them including the water leak I was continuing to experience with my panoramic vista roof. I received a rental, the regular maintenance was timely performed (for which I paid), and my vista roof was repaired at no cost to me. (Note: This was the third time my Flex was in for leaks in my panoramic Vista roof, but the first time Liberty Ford would provide service for this issue. I leased this car from another dealer and the first leaks occurred when my vehicle had 635 miles on it and I had had it fir about three months. The second leak occurred July 2019 when my Flex had 11,950 miles on it. The third leak is this service visit. Given that this was a outstanding issue, it was recommended by the dealership where I originally leased this vehicle that I contact Ford directly. Ford Customer Relations worked directly with Liberty Ford Aurora in taking care of the water leak at no cost to me. ) It is great to know that Ford stands by its products, appreciates its longtime customers (we have been part of the Ford family for over 45 years), and that Liberty Ford Aurora once again took care of my service needs. Thank you Danielle for your the empathy, care, service, patience, and professional manner in which you took care of my Flex. It feels good to be back home!

i had my oil changed at the liberety ford quicklane, - d_jakab

i had my oil changed at the liberety ford quicklane, there were three service technicians working on my ford escape. they were very polite and knowledgeable. they gave me some helpful tips on how to work some of functions on my steering wheel. i was in and out of the dealership in less than 30 minutes. i recommend their service dept. without reservation.

Best customer service. - Liberty for all

Best customer service. I am always comfortable while I am waiting. I have an home feeling.

Service - Lorrie 123

I brought my car in for an oil change and rotation. My service advisor was Leon Rafael. He was very friendly, checked to see if my car was on a recall list ( it was) and promptly took care of it. AND washed my car also. Thank you Leon.

Have leased several cars over the last couple of decades.... - mtcmiller001

Have leased several cars over the last couple of decades. I use A-plan so price is the same at different dealerships, its the service dept. that keeps me coming back.

They are very friendly. - Glenn

They are very friendly. And they listen to what you have to say. And they do their work correctly and keep you informed.

Water pump failed in 2011 edge resulting in blown engine,... - twillis14.92667

Water pump failed in 2011 edge resulting in blown engine, 9000$ fix and was just offered 6560$ by porter ford to buy back. BEWARE CROOKS!!!

Was very professional in every way. Easy to talk no... - ruger

Was very professional in every way. Easy to talk no pressure selling.. Great place to buy vehicles!

Now Baumann Ford - Had my mustang at the service dept. - dvrom

Now Baumann Ford - Had my mustang at the service dept. for a possible harmonic balancer issue. They confirmed it was bad but chose not to work on the car simply because the OEM part was obsolete. The parts dept. confirmed aftermarket was avail same day and was willing to order the part. Instead they took the diag money and sent us packing. I called the Ford dealer on the other side of town, made the appt and they already ordered the part. Extremely poor service to refuse service and still take my money. I have been in service for many years and aftermarket parts are commonly used in dealerships, even though it changes the warranty. Prior to making our appt we were even told we would need to sign a waiver in order to use aftermarket parts.

I am very pleased with staff being attentive, listen to... - ddaniels

I am very pleased with staff being attentive, listen to what I want, very polite.

Top rated dealership with highly trained people to take - pabrown

Top rated dealership with highly trained people to take care of your car and what you need

Great car experience! They go above and beyond to make... - dmeyers07

Great car experience! They go above and beyond to make customers happy. Make car buying process convenient and enjoyable. Whether you are buying a vechile, or getting service done, this is the place to go.

I dropped off my vehicle for a oil change and it was done... - Her 1963 Fury

I dropped off my vehicle for a oil change and it was done in no time I always like dealing with this Kowalski Ford.

I want to thank Kim Rebholz for her fast and friendly - Jo Anne Obermeyer

I want to thank Kim Rebholz for her fast and friendly service for one of our trucks repair this week. We took the truck in and got a quote and the final repair bill was less than the quote and was ready the next day! We are very happy with the service.

Professional, friendly and convenient - dks

Staff was professional, friendly and courteous. Everything done in a nice, timely manner. I arrived early but was taken in early and service completed very timely.

Ty Davis and Francis were very kind and great to work - Leslie and Alex

Ty Davis and Francis were very kind and great to work with. They were patient, knowledgeable and very helpful. I highly suggest asking for them. They were amazing.

TERRIBLE BAIT AND SWITCH SERVICE APPOINTMENT Called... - Ford

TERRIBLE BAIT AND SWITCH SERVICE APPOINTMENT Called there to have my wipers looked at,made an apt. Wipers started working,called and cancelled appt. They told me of a recall so I scheduled that appointment. When I got there to pick up my vehicle they charged me $90.00 to look at wipers and tell me nothing was wrong

A nice friendly place to get an oil change have a cup of... - billyd_1000

A nice friendly place to get an oil change have a cup of coffee and see what's new.

Richard Fabrizi (Service Advisor) and the Service - Anna B

Richard Fabrizi (Service Advisor) and the Service Technician (I don't have his name but I think it was Tech A62) are my heroes! I had a breakdown on my 2012 Econoline Van that made it undriveable. Because I get my service done at Sharpnack Ford, I get the DriveSure benefit which includes Premium Roadside Assistance. I was able to have my full-size van towed at no cost to me to Sharpnack Ford on Tuesday. By Wednesday morning (before 9 am) Richard called and told me my van was all done and ready for me to pick up! Thank you to everyone who played a part in getting me back on the road. God Bless You All!

I purchased a used camero from this dealership in 2011... - karenlrdg

I purchased a used camero from this dealership in 2011 every other dealership i visited in Indiana and Illinois denied my credit and application but the professional at State Wide Ford help to get me approved for financing and the purchase of the car i wanted it took 2 weeks but I so appreciate their dedication as 14 other Chevy dealership wouldn't even consider me even though I work and could of afford the monthly payments. Thank you team excellent customer service and satisfaction Karen Alridge