Not what I was expecting - 1baldokee
Bryan Unger and I talked prior to my arrival to discuss what I was looking for. When I got to the dealership, he had a list of vehicles ready and to say he found me the perfect fit would be a gross understatement, I can see why he has a top salesman award on his desk. you tell them what you want, about how much you want to spend, and they work magic to help you attain it.
Top Reviewed Specialists At This Dealership
Want to buy a new car - No problem - They've got you covered - Exploring Bartlesville
Three weeks ago on Monday afternoon, I decided to look into trading my old Explorer for a new one. Olivia found exactly what I was looking for by Tuesday morning. It was here, and I picked it up on Wednesday afternoon.
It was great. No pressure to buy what was on the lot versus finding the car that fits me. Olivia found out what I wanted (and what I didn't) and went to work to find MY car. Then Robert made the financing as painless as possible. He walked me thru the paperwork and answered all of my questions.
This is my third new car from Doenges Ford in Bartlesville, and I always bring them back to Andrew for all of my service needs.
The staff is great. Olivia made shopping personal and fun, Robert handled the paperwork in record time and Andrew is always a cheerful smile in the service lane. I have even had repair work completed in the body shop, and they were wonderful to work with as well.
Happy - Karen H
Lorenzo and the staff at JHF were the best. Got me what I was looking for at the right price. Very patient men at this dealership
Upgrade on Both Vehicles - Angiemae
My husband and I are Repeat Customers. We always get excellent customer service. The entire Crew is very friendly. They go above and beyond to make sure your Satisfied. Thank You so much, we love our Vehicles ?
Great place to do business!! - WAYNE NEILSON
I have purchased several vehicles from Washburn Ford as well as used their service department. Always impressed with this dealership. Fair pricing and great service department. Kirk and his employees are top notch and pleasure to do business with.
Service - Charles - Bobbitt
This is the only dealership that really knows how to work on trucks. They have a master certified tech and a Sr. Master Certified tech. Ask any other dealer around if they have that? We took our truck to two other dealers and it was gonna cost thousands to fix, and the two techs at Woody fixed my truck in a day and cost me $500.
Great deal on the vehicle I wanted! - SteveNBonham
I had done my homework and knew what vehicle I wanted. On consultation with the dealership we went ahead and ordered my 2018 Escape 2.0 L from Ford. I got a "great"deal!
Great Sales Manager and salesman! - WoollyMammoth
Called and spoke with the sales manager to try to get them to purchase a vehicle from another dealership because I wanted to buy from Seth Wadley. He tried but it didn’t work. Seth Wadley ended up having two vehicles I could look at. Turned out one of them was the color I was wanting and after a short test drive and some willing and dealing I purchased the truck. Robert and Matt were both willing to work with me. Only negative would be the paperwork process takes forever.
No Pressure - JK5525
when I arrived at the dealership, I was greeted by Ian Costello. Although it was his first week, he introduced me to Justin Ingram and I let them know what I was looking for. We couldn't find the exact vehicle, so we ordered one. Justin kept me updated until my vehicle arrived. Great people to work with!
New car purchase - Stang17
They didn't go over any of the cars functions didn't even set the clock enough said. You would think they would explain the functions of the car to you.
Worst service ever! - Rfields
Be careful taking your vehicle to this Ford dealership for services. I own a 2010 Ford Taurus . I took my vehicle there for a regular service, i.e. Tire rotation and oil change as I have always done. I picked my vehicle up and the first time I crancked it up it made a crazy clicking noise that was not there prior to dropping it off. I called the dealership (services) and reported to them that my car was now making a clicking noise. The gentleman told me to bring it in. I dropped it back off on a Monday morning when the employee said he would have to charge me 100$ for a diagnostic. (Are you kidding me?) my husband drove past ford several times that day only to see my car sittin in the same spot. I finally got a phone call stating they could not locate the issue nor the sound. We picked my vehicle up again, and there was no sound. Two days later, my car began clicking again. I dropped it off again and was then charged almost 200$ for the repair ! They say it's a coincidence that my car started making noises right AFTER I picked it up. You have to be kidding me! So be careful taking your vehicle there for any such repairs, because if they mess up something on you vehicle they won't have any integrity about, and you may end up coming out of you pocket more money than expected.
Beware - JackBowker
This place is a joke. We bought a twenty thousand dollar plus truck had it less than a week and it broke down while we were on vacation. Long story short we were told it needed a NEW engine. From there on out their staff would not call us back to give us any updates or answers. Was told later they were told not to talk to us. We later made a deal to pay half of a NEW engine which we agreed to. Got it back today (on an empty tank gas light on) over a month later to find out they put a used engine in it which supposedly cost over seven grand. I requested the truck be trailerd back to us which Jay agreed to but that didn’t happen. Jay told his boss he didn’t “remember” us talking about that. Called today and they would not tell us the purchase price of the used engine. Told us we purchased a “used” vehicle and that was that. Glad to know we can travel and spend thousand of dollars to get screwed over by Oklahoma’s finest car dealership. I wouldn’t recommend this place to my worst enemy. Buyers beware. Report to BBB P.S I’ve never had Facebook, in fact I hate it but signed up to protect you guys. Don’t buy used junk from them they will screw you over. Don’t get a mechanic to look at their used cars get an attorney.
mistake to buy here - Rgr
Don buy here. Cannot get service and rude It is a waste of time to call. Cannot get in and will put on hold on the phone and then will be told that they are too busy to talk to you
Quick and easy fix for my Ford - Louise Cox
I was in town just for a weekend/wedding. I stopped by this dealership to see if someone could fix my rearview mirror from vibrating when I drove. I had to replace a broken windshield a couple of months ago and replaced the mirror myself twice trying to get it to be stationary like it was before. I used the correct glue but could not understand why the mirror kept shaking; it was driving me nuts. I stopped in about 1 pm on Saturday, August 13, and the young man said he knew what the problem was. He removed the mirror and then within 10 minutes came back out and reattached it to the windshield. He said a small metal piece on the mirror itself had been bent down, so he adjusted it. This was the 3rd place I had been to but the only place that knew what to do. He took care of my problem and I was in and out of there within 15". No charge either! I am very happy with it and the mirror no longer vibrates. Thanks so much!
Everyone here was great to work with. Very laid back when... - Ldh313
Everyone here was great to work with. Very laid back when I bought, and no pressure. It was worth the 45 min drive. My sister drove from Bixby and had a great experience too!
Immaculate Service - Doshiergirl
The service department is without a doubt the best I have done business with. Oil changes down to engine repair or cosmetic touch ups have been attended to with utmost clarity.
The service manager treats me like my voice is important and wants to see me 100% satisfied before I leave. He is upfront on all aspects of your car and gives you the best recommendations . You'll be happy you chose to go there. Just ask for David, and ....tell him Mrs. Doshier says hello!
neglected damage info - grunt78-82
I drove 6 hrs to this dealer and thought I got a fair deal. 2 Weeks later ,went to install goose neck hitch in bed of truck and pulled out the slide in plastic liner and found 3 big dents and most of the paint rubbed off front of the bed rail. I took it to a body shop and was told it would be $1000.00 to repair. They said it needed done before rust started. The pics online didn't show a liner but never thought twice about having damage , cause the truck had only 11600 miles ,and some like a liner right away. But I feel they did it on purpose to hide damage to get more for truck. I will not be referring anyone to this dealer.
Brand new 2011 Mustang was bought here. At 300 miles it... - thunderstruck507
Brand new 2011 Mustang was bought here. At 300 miles it had issues with reverse in the 6 speed. Now at 5k it has issues with 2nd and 3rd gear downshifts and holding gears.
Dealer will not honor the warranty even though an extended additional warranty was purchased.
Overall this is the worst experience with a new vehicle I have experienced. I am losing faith in Ford as a company allowing dealers to pull this kind of customer service.