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Great dealership - Melissa 1
My experience at Reynolds Ford was excellent. All the employees were friendly and nice. My salesperson, Martin Wiley was awesome! It truly was enjoyable dealing with Reynolds Ford.
Top Reviewed Specialists At This Dealership
My 2018 Ford Ecosport - ecosport
Went in for my regular service (oil change, etc.)
I always have a pleasant experience at Mainer Ford.
I used to always use Bolin and when it change ownership I am equally pleased
with the service at Mainer. I will continue to be a loyal customer
Service work - Truck driver Rick
I would recommend this dealership to everyone! They have bent over backwards for us after we had truck problems. Wonderful people and place. Their hospitality was amazing.
Great - Dwroland18
Just enjoy the service and friendly people at riverside. They make you feel at home. I enjoy the coffee and kid area for my two year old to play. I enjoy the television also. The clean bathrooms are nice as well. I love my ford truck. It’s a great one.
Great place to do business!! - WAYNE NEILSON
I have purchased several vehicles from Washburn Ford as well as used their service department. Always impressed with this dealership. Fair pricing and great service department. Kirk and his employees are top notch and pleasure to do business with.
A great car buying experience - Mjandress
Joe talked with me over the phone and met me on the lot one afternoon to show me the models they had on the lot and we went on a test drive. Within a week Joe and Chris and I had all the figures worked out.
New car purchase - harmons
Curtis is always very helpful in finding us exactly what we need. He is always available when we have questions and thorough with his responses.
Poor Communication and Troubleshooting skills - Badpig521
I have a 2016 Ford F250 diesel and the check engine light came on. The first time, I was told it was a "fluke" thing with the DPF. 2nd time it came on, I was told it needed an update. Now the 3rd time the check engine light came on I dropped it off on Thursday morning, Jan 17, 2019. I was told Friday the 18th, it was the DPF heater and they did not have the part but the part should be in Monday or Tuesday. Thursday the 24th, I had to call and find out the part did not come in the day it should have but have it now. "I would be called". Friday morning the 25th I called and was told it should be done and they would call me. No call. Saturday the 26th, I call and was told the diesel mechanic was not there. Here I am having to make arrangements to get to and from work. I understand parts to do not show up and I understand workload; however, I do not understand the lack of communication with Ford vehicle owners. Nor do I understand the lack of troubleshooting skills after 3 check engine lights. Its obvious that when my warranty runs out, I will not be going to this dealership. In fact, I think I may just take it to a different Ford dealer.
Upkeep and repair - Dolores
As always, I received excellent service at Charles Allen Ford. My 2005 Ford Escape (with over 245,000 miles!!) validates the confidence I have in Neil and Luther in the Service Department to keep my cherished vehicle in great working order as I continue to drive long distances without worry. They have taken care of my Escape since it’s purchase, and I hope to continue driving it till at least 250,000 miles...and beyond??
Any new problem is always explained and discussed thoroughly, answering any question I might have. I am confident that should I ever have a question or concern, I can always trust Jim Allen, Neil, or Luther to address it and take care of it.
I am so pleased to have a car dealership I can depend on that allows me to continue to keep and safely drive my special Escape as we both age!
Great attitudes - willcar2084
Went into look at a vehicle and everyone was so pleasant and helpful. The sales team made us feel right at home while we car shopped. Looking forward to returning
Horrible service by oil change manager - Abe2019
I booked an appointment for oil change with the oil change center and I got there 30 minutes early. After two hours and asking several times to the oil change manager he finally “found” my paperwork and proceeded to make me wait another hour because “I lost my place in line”
Beware - JackBowker
This place is a joke. We bought a twenty thousand dollar plus truck had it less than a week and it broke down while we were on vacation. Long story short we were told it needed a NEW engine. From there on out their staff would not call us back to give us any updates or answers. Was told later they were told not to talk to us. We later made a deal to pay half of a NEW engine which we agreed to. Got it back today (on an empty tank gas light on) over a month later to find out they put a used engine in it which supposedly cost over seven grand. I requested the truck be trailerd back to us which Jay agreed to but that didn’t happen. Jay told his boss he didn’t “remember” us talking about that. Called today and they would not tell us the purchase price of the used engine. Told us we purchased a “used” vehicle and that was that. Glad to know we can travel and spend thousand of dollars to get screwed over by Oklahoma’s finest car dealership. I wouldn’t recommend this place to my worst enemy. Buyers beware. Report to BBB P.S I’ve never had Facebook, in fact I hate it but signed up to protect you guys. Don’t buy used junk from them they will screw you over. Don’t get a mechanic to look at their used cars get an attorney.
mistake to buy here - Rgr
Don buy here. Cannot get service and rude It is a waste of time to call. Cannot get in and will put on hold on the phone and then will be told that they are too busy to talk to you
Worst service ever! - Rfields
Be careful taking your vehicle to this Ford dealership for services. I own a 2010 Ford Taurus . I took my vehicle there for a regular service, i.e. Tire rotation and oil change as I have always done. I picked my vehicle up and the first time I crancked it up it made a crazy clicking noise that was not there prior to dropping it off. I called the dealership (services) and reported to them that my car was now making a clicking noise. The gentleman told me to bring it in. I dropped it back off on a Monday morning when the employee said he would have to charge me 100$ for a diagnostic. (Are you kidding me?) my husband drove past ford several times that day only to see my car sittin in the same spot. I finally got a phone call stating they could not locate the issue nor the sound. We picked my vehicle up again, and there was no sound. Two days later, my car began clicking again. I dropped it off again and was then charged almost 200$ for the repair ! They say it's a coincidence that my car started making noises right AFTER I picked it up. You have to be kidding me! So be careful taking your vehicle there for any such repairs, because if they mess up something on you vehicle they won't have any integrity about, and you may end up coming out of you pocket more money than expected.
Immaculate Service - Doshiergirl
The service department is without a doubt the best I have done business with. Oil changes down to engine repair or cosmetic touch ups have been attended to with utmost clarity.
The service manager treats me like my voice is important and wants to see me 100% satisfied before I leave. He is upfront on all aspects of your car and gives you the best recommendations . You'll be happy you chose to go there. Just ask for David, and ....tell him Mrs. Doshier says hello!
neglected damage info - grunt78-82
I drove 6 hrs to this dealer and thought I got a fair deal. 2 Weeks later ,went to install goose neck hitch in bed of truck and pulled out the slide in plastic liner and found 3 big dents and most of the paint rubbed off front of the bed rail. I took it to a body shop and was told it would be $1000.00 to repair. They said it needed done before rust started. The pics online didn't show a liner but never thought twice about having damage , cause the truck had only 11600 miles ,and some like a liner right away. But I feel they did it on purpose to hide damage to get more for truck. I will not be referring anyone to this dealer.
Happy - Karen H
Lorenzo and the staff at JHF were the best. Got me what I was looking for at the right price. Very patient men at this dealership
No Pressure - JK5525
when I arrived at the dealership, I was greeted by Ian Costello. Although it was his first week, he introduced me to Justin Ingram and I let them know what I was looking for. We couldn't find the exact vehicle, so we ordered one. Justin kept me updated until my vehicle arrived. Great people to work with!
Service - Charles - Bobbitt
This is the only dealership that really knows how to work on trucks. They have a master certified tech and a Sr. Master Certified tech. Ask any other dealer around if they have that? We took our truck to two other dealers and it was gonna cost thousands to fix, and the two techs at Woody fixed my truck in a day and cost me $500.
Reynolds Ford of Norman