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Great customer service. Found the right truck and didn’t... - ckalinski
Great customer service. Found the right truck and didn’t push me in to something I didn’t want. Great Experience!I can’t say enough about Reynolds and the great service.
Top Reviewed Specialists At This Dealership
Commercial and Internet Sales
The service department is the best I have experienced. I... - Patwm
The service department is the best I have experienced. I was considering other models of an suv, but choose an Escape because the service department at Billingsley is so good. Had to bring my new car in for a minor fix and oil change. They were awesome!
We've always been treated well at Stevens Ford, even... - jhanan207
We've always been treated well at Stevens Ford, even though I bought our 2014 Escape at a dealer in Purcell, OK. Whatever the 2014 needed, from routine service to recalls, to warranty transmission repairs, Stevens has always had our back, to include car rental when they've had to keep it a few days. I bought the 2020 Escape the other day, and had forgotten that I had my credit report blocked to prevent identity theft, and Stevens made it work, anyway. Their service department is awesome; I couldn't ask for better. They always explain what they've found, and if I need a rental, even at their expense, they always call across the street to Enterprise and make it happen. You can't go wrong at Stevens Ford of Enid, Oklahoma.
Easy Peasy - D Quinn
Working with Stan Housh is a breeze! I knew what I wanted and Stan arranged to get the vehicle and have it ready just as promised. I had a few phone calls and text back and forth with Stan getting details necessary for the purchase and delivery, but everything was low key and no pressure. When I arrived at the dealership for delivery the finance manager had me in and out of his office very quickly with no high pressure tactics. He did present all of our options, but did not pressure for the up sell. The experience was much better than other dealership offices I've been in in my 63 years. A couple of follow up calls with office personnel were like visiting with my next door neighbor - very friendly and casual. We have purchased from Stan previously and spent more time just visiting with Stan catching up than we did on the actual purchase deal. Which is the complete opposite of past car buying experiences with other sales people and dealerships. I'm a very happy and satisfied customer.
Scott Wilmes seems very nice, willing to take the time to... - rdsosolik
Scott Wilmes seems very nice, willing to take the time to explain every feature of the car we were interested in, the 2020 Lincoln Nautilius, found the care we wanted in Oklahoma City and got it for us at a fair price. We were happy with the trade-in on our old car, financing, and so far very happy with our new car. We would recommend to anyone to talk to Scott if interested in Lincolns.
Service work - Truck driver Rick
I would recommend this dealership to everyone! They have bent over backwards for us after we had truck problems. Wonderful people and place. Their hospitality was amazing.
Great - Dwroland18
Just enjoy the service and friendly people at riverside. They make you feel at home. I enjoy the coffee and kid area for my two year old to play. I enjoy the television also. The clean bathrooms are nice as well. I love my ford truck. It’s a great one.
Truck has a engine light , had to change manifold bolts... - jgthunderbird47
Truck has a engine light , had to change manifold bolts already and pretty sure I can hear the lifters already , other than that nice truck
Exceptional experience! Friendly and knowledgeable staff... - erpac56
Exceptional experience! Friendly and knowledgeable staff made purchase smooth and easy! Sales staff, sales manager and finance manager all were outstanding! Will buy there again!
BEST CAR BUYING EXPERIENCE OF OUR LIVES! - Lance & April Carter
We had been to other dealers in town and had a horrible experience, so we tried Doenges, and immediately we knew it would be a different experience than any where else. Everyone was helpful and friendly. Bret, our salesman was extremely nice and polite.Tim Ditonto also helped us with vehicle stats and the carfax history. They were honest upfront and never acted like we were burdensome. Michele Gaines went above and beyond to help us get the financing and payment that would fit us. She stayed late into the evening and was extremely personable. This car buying experience was the best i have ever had! It was so smooth and painless. We will recommend Doenges from now on to everyone!! Thank you!!!
Really, please just consider going anywhere but here. I... - katehilmes
Really, please just consider going anywhere but here.
I received the most disrespectful, snide, condescending, womanizing treatment from the salesman helping us, his sales manager, and the rest of the staff in general.
My boyfriend, his father, and myself went in on a Friday night to look at a car for me, and we were treated fairly with a decent amount of respect. After some talk, we walked away without a deal we could agree on. Within an hour of leaving, I had an email from our salesman. The next day I negotiated on my own behalf and we eventually reached an agreement. I returned to the dealership solo, and after informing the staff that I would not be financing through them but would instead be handling my own financing directly with my credit union (as I have done with every vehicle I have ever purchased) I was met with resistance. The staff made several rude comments about how “inconventient” that is and how “it doesn’t make sense” and is “weird but do whatever you want.” I was spoken to like I am a child and like I am unintelligent/incapable of making decisions for myself. I was able to shake it off because I *thought* I was getting a good deal on a car I have wanted for a very long time.
I went in to meet with an agent at the credit union I use, and our numbers for the total cost came up identical to each other’s per the information laid out in a purchase agreement, but different than the dealership’s bottom line on said agreement. I’ll spare the boring details, but among other things during a call about the discrepancy in price, the salesman told me this is “basic math, I don’t know what you don’t understand” and he laughed at me while stating “I’m really trying to remain professional here.” The call happened to be on speaker phone, and the bystanders who were in earshot had shock and disbelief painted all over their faces at his comments.
I have never been made to feel like a joke in my life until that point.
It goes without saying I backed out of the deal immediately and will happily take my money elsewhere.
It should be noted, I emailed a manager regarding this situation. I received an “I’m sorry, we don’t usually conduct business that way” response that is pretty useless. My boyfriend, however, received calls almost immediately from different managers trying to apologize. Considering that it was never my boyfriend’s deal, the car was for me, I was the sole negotiating party, and I was the sole party responsible for the financing, this strikes me as odd. I hate to accuse any individual or business of sexism, but this sure feels a lot like unfair treatment due to the fact that I’m a young woman. Last I checked, my money is just as green as anyone else’s.
Worst buying experience of my life. Shop here if you... - freejoeexotic
Worst buying experience of my life. Shop here if you enjoy being lied to. Once they think they have you, they have a long list of schemes they try to use to get you for more $.
mistake to buy here - Rgr
Don buy here. Cannot get service and rude It is a waste of time to call. Cannot get in and will put on hold on the phone and then will be told that they are too busy to talk to you
Worst service ever! - Rfields
Be careful taking your vehicle to this Ford dealership for services. I own a 2010 Ford Taurus . I took my vehicle there for a regular service, i.e. Tire rotation and oil change as I have always done. I picked my vehicle up and the first time I crancked it up it made a crazy clicking noise that was not there prior to dropping it off. I called the dealership (services) and reported to them that my car was now making a clicking noise. The gentleman told me to bring it in. I dropped it back off on a Monday morning when the employee said he would have to charge me 100$ for a diagnostic. (Are you kidding me?) my husband drove past ford several times that day only to see my car sittin in the same spot. I finally got a phone call stating they could not locate the issue nor the sound. We picked my vehicle up again, and there was no sound. Two days later, my car began clicking again. I dropped it off again and was then charged almost 200$ for the repair ! They say it's a coincidence that my car started making noises right AFTER I picked it up. You have to be kidding me! So be careful taking your vehicle there for any such repairs, because if they mess up something on you vehicle they won't have any integrity about, and you may end up coming out of you pocket more money than expected.
Immaculate Service - Doshiergirl
The service department is without a doubt the best I have done business with. Oil changes down to engine repair or cosmetic touch ups have been attended to with utmost clarity.
The service manager treats me like my voice is important and wants to see me 100% satisfied before I leave. He is upfront on all aspects of your car and gives you the best recommendations . You'll be happy you chose to go there. Just ask for David, and ....tell him Mrs. Doshier says hello!
Beware - JackBowker
This place is a joke. We bought a twenty thousand dollar plus truck had it less than a week and it broke down while we were on vacation. Long story short we were told it needed a NEW engine. From there on out their staff would not call us back to give us any updates or answers. Was told later they were told not to talk to us. We later made a deal to pay half of a NEW engine which we agreed to. Got it back today (on an empty tank gas light on) over a month later to find out they put a used engine in it which supposedly cost over seven grand. I requested the truck be trailerd back to us which Jay agreed to but that didn’t happen. Jay told his boss he didn’t “remember” us talking about that. Called today and they would not tell us the purchase price of the used engine. Told us we purchased a “used” vehicle and that was that. Glad to know we can travel and spend thousand of dollars to get screwed over by Oklahoma’s finest car dealership. I wouldn’t recommend this place to my worst enemy. Buyers beware. Report to BBB P.S I’ve never had Facebook, in fact I hate it but signed up to protect you guys. Don’t buy used junk from them they will screw you over. Don’t get a mechanic to look at their used cars get an attorney.
Happy - Karen H
Lorenzo and the staff at JHF were the best. Got me what I was looking for at the right price. Very patient men at this dealership
Great place to do business!! - WAYNE NEILSON
I have purchased several vehicles from Washburn Ford as well as used their service department. Always impressed with this dealership. Fair pricing and great service department. Kirk and his employees are top notch and pleasure to do business with.
Service - Charles - Bobbitt
This is the only dealership that really knows how to work on trucks. They have a master certified tech and a Sr. Master Certified tech. Ask any other dealer around if they have that? We took our truck to two other dealers and it was gonna cost thousands to fix, and the two techs at Woody fixed my truck in a day and cost me $500.
Reynolds Ford of Norman