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Having electrical issues with my 2018 X5. Drove to... - Torrey.d01
Having electrical issues with my 2018 X5. Drove to dealership without an appointment, was worked in even though a long line of cars to be serviced. Diagnostics said replace battery and I was on my way within 2 hours. Thanks to service rep Craig Dennis.
Not honoring extended warranty - brent.bergevin
Purchased a bumper to bumper 100,000 extended warranty, went in for service (oil change, shimmy in front end, stalls when starting when engine is cold) this week with 96,000 miles on 2015 BMW X-6. Front rotors are warped, need to be replaced, will not honor warranty because front brake pads still have "life" left in them!? Every mechanic in the world knows you never replace rotors and put old brake pads back on, not on a $20,000 car or on this $80,000 X-6. By the way, this is also the first brake job on this vehicle, which means that the brakes pads are older also. Stalling is caused by transmission software needing updating according to tech, guess what, again not covered under warranty even though it is a safety issue and engine issue while under extended warranty. They sell you these expensive warranties promising bumper to bumper coverage and then they find BS reasons to NOT honor the warranty. This is my 5th BMW, but it is also my last one. Final nail, had for three days, go to pick up and they didn't even wash it, which is one of their staples. NEVER AGAIN!!
Stay away or you will be sorry - James, Bob123
After a wreck our insurance company suggested Bill Knight collision repair as it was one of their "preferred" shops. Ignorantly, we followed the insurance carriers advice instead of doing research and selecting a shop on our own. The repairs were first promised to be complete within 10 days. It actually took 23 days, a lot of frustration, and serious bouts of high blood pressure, before we finally got our car back. During that time we were promised six different completion dates, followed by a multitude of excuses for the various delays. We had issues over the parts that were used, the promised "life time" warranty that actually does not exist, and an issue with painting. Our experience over this three week process is best described as a nightmare. The level of incompetence was simply staggering. Had it not been so frustrating, the multitude of delays would have been comical. It became my habit to wait by the phone, on the date(s) the car was supposed to be finished, to see what the next excuse would be for another delay. On the final day, after we were told the car was ready to be picked up, we traveled to the shop to find the replaced wheels on the car were not correct. The wheels on the driver side of the car were dramatically different than the wheels on the passenger side. Needless to say, my opinion about Bill Knight Collision could not be worse. We are a "Ford" family, but we will never step foot on Bill Knight's dealership again. Not to buy a vehicle and certainly not to have repairs made to any vehicle.
Brought car in for hail damage repair in July. Still... - Paullie
Brought car in for hail damage repair in July. Still cannot get any answer when I can get my vehicle back. Going into 4 months now for $7,000 repair-something is seriously wrong with this horrible shop. This has created an untenable hardship on me to not have my vehicle for this long. May lose my job if I continue to miss work because of no vehicle. I will tell everyone I can about my unbelievable bad experience.