Not honoring extended warranty - brent.bergevin
Purchased a bumper to bumper 100,000 extended warranty, went in for service (oil change, shimmy in front end, stalls when starting when engine is cold) this week with 96,000 miles on 2015 BMW X-6. Front rotors are warped, need to be replaced, will not honor warranty because front brake pads still have "life" left in them!? Every mechanic in the world knows you never replace rotors and put old brake pads back on, not on a $20,000 car or on this $80,000 X-6. By the way, this is also the first brake job on this vehicle, which means that the brakes pads are older also. Stalling is caused by transmission software needing updating according to tech, guess what, again not covered under warranty even though it is a safety issue and engine issue while under extended warranty. They sell you these expensive warranties promising bumper to bumper coverage and then they find BS reasons to NOT honor the warranty. This is my 5th BMW, but it is also my last one. Final nail, had for three days, go to pick up and they didn't even wash it, which is one of their staples. NEVER AGAIN!!
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