We have loved Bill Knight Ford for many years, but over - jonilsg
We have loved Bill Knight Ford for many years, but over the last 3 years they have declined considerably in their service department. it has now gotten to the point where they are largely unavailable for even a quick oil change. Recently, we called about a check engine light warning on my truck. we were given an appt for over 2 weeks away,. When the appt time came, we were told it would be another 3 to 5 business days to have it diagnosed. What was the appt for? Certainly not to be given another 3 to 5 days without the vehicle, just for diagnosis. We decided to try another Ford service department. Got it in in a timely manner, they had a diagnosis the next day, fixed the problem and we were on our way. Bill Knights service department used to be top of the list. It is now a place we dont ever intend to take our vehicles to again. Just not worth the hassle we have experienced time and time again over the last 3 years. There was a time that we were willing to go somewhere else to buy our next vehicle and our positive Bill Knights service department experiences made us reconsider. Now there isnt even a reason to go back to them for the purchase of a new car. So disappointed as we have been with them for many years. but after the service departments performance time and time again, being so bad, it leaves me with little choice. I sent a complaint to Bill Knight, outlining all of these problems. What I received was a phone call from a salesperson saying they understand I wanted to talk about a new car. Wow!!!
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