564 Oklahoma SRT Service Centers

Fast and reliable service. - bbuell7

Fast and reliable service. Very knowledgeable staff. The crew at Bob Howard Nissan is very helpful.

The service department got me in right away. - lawlor3060

The service department got me in right away. All work was don't quickly and they also threw 8n a tire rotation.

The dealership was extremely courteous and quicker to han - bubba459

The dealership was extremely courteous and quicker to han promised. The waiting area was clean and well kept.

Bought our new vehicle here and was a great experience. - Croberts8348

Bought our new vehicle here and was a great experience. We have had it in for service twice also and they were very accommodating.

Bob Howard dodge Ram, it was always an excellent - Joe

Bob Howard dodge Ram, it was always an excellent experience. Jordan he was so helpful and friendly, Thank you.

Great dealership, all technicians are very friendly and - melvin.devore

Great dealership, all technicians are very friendly and courteous. Dealership is very well maintained and clean. Very professional customer service!

Very friendly staff! - ASmith

Very friendly staff! Curt was kind and personable! He got me taken care of quickly! I had no appointment…they replaced my tire in no time!

Classic Chevrolet service department met all my - carroll

Classic Chevrolet service department met all my expectations. Work was completed promptly and correctly. Personnel were friendly, helpful and professional.

Service Department treated me well and completed my - JaCalvn

Service Department treated me well and completed my truck’s needed services in about two hours as Aaron had told me it would take. They changed oil, its filter, fuel filter, rotated the tires, filled all five tires.

I Made An Appointment For 9-26-2024 @ 8:AM For A Lube Oil - paulkenneth597

I Made An Appointment For 9-26-2024 @ 8:AM For A Lube Oil & Filter W/ Tire Rotation And Transmission Flush Service @ 108,755 miles. Arrived On Time; As Always. The Tire Rotated Onto The Left-Front Driver Side Is Worn From Possible Improper Alignment Or Poor Tire Inflation, But Was Deemed Good. All 4 Tires Wasn't Inflated To Specs. Either, I Wasn't Informed About The Tire Issue At All. I'll Be Replacing All 4 Tires; Shortly, Before My Next Schedule Maintenance. I'm Hoping That The Transmission Filter Was Changed Outside Of The Just Flushing The Fluid. Otherwise, Great Facility And Staff; My Go To Place For All My 2011 Chevy Cruze Eco 1.4L Vehicle Maintenance.

I took my KIA to Bob Moore KIA on NW Expressway for an - vic

I took my KIA to Bob Moore KIA on NW Expressway for an Air Bag Sensor diagnostic check for the exact cause of Air Bag Warning Light. Took a little while but the Service Center customer waiting area was by all means a 5 Star area. Service center has a Play Area with toys for children, a fully automatic Coffee / Cappuccino machine which is Free, Free Charging Station for just about every kind of phone and a very comfortable seating area with 1st class seating. I was initially told that the diagnostics Check might not be covered if warranty item was not the cause of air bag issue, Luckly it was the problem resulting in no cost to me. Service Center Technicians also repaired two Recall defective items. Our Service Consultant, Nathan Powers went out of his way to make sure Wife & I was continually kept up-to-date status of repairs and estimated completion. Overall, there is no other Automobile Dealer like Bob Moore, very courteous and not one Sales Rep tried to show or sell us a new car after informing them we were here for repairs not to buy anything. Bob Moore KIA is The Best, Period.

We have loved Bill Knight Ford for many years, but over - jonilsg

We have loved Bill Knight Ford for many years, but over the last 3 years they have declined considerably in their service department. it has now gotten to the point where they are largely unavailable for even a quick oil change. Recently, we called about a check engine light warning on my truck. we were given an appt for over 2 weeks away,. When the appt time came, we were told it would be another 3 to 5 business days to have it diagnosed. What was the appt for? Certainly not to be given another 3 to 5 days without the vehicle, just for diagnosis. We decided to try another Ford service department. Got it in in a timely manner, they had a diagnosis the next day, fixed the problem and we were on our way. Bill Knights service department used to be top of the list. It is now a place we dont ever intend to take our vehicles to again. Just not worth the hassle we have experienced time and time again over the last 3 years. There was a time that we were willing to go somewhere else to buy our next vehicle and our positive Bill Knights service department experiences made us reconsider. Now there isnt even a reason to go back to them for the purchase of a new car. So disappointed as we have been with them for many years. but after the service departments performance time and time again, being so bad, it leaves me with little choice. I sent a complaint to Bill Knight, outlining all of these problems. What I received was a phone call from a salesperson saying they understand I wanted to talk about a new car. Wow!!!

I was a long time customer of Matthew's Ford before the - david74017

I was a long time customer of Matthew's Ford before the dealership being purchased by Jim Norton ... a big shout out to Matthew in the Quick Lane service dept for his kindness and willingness to help us with my wife's problem with a NEW battery .... Matthew saved us a tow charge to Jim Norton Toyoto on S Memorial in Tulsa ... A+ to Matthew! ... see you soon, Matthew, for my 50K mile servicing on my F-150 ...

Called in to get a safety recall addressed on my brakes - Ijustwanttobesafe

Called in to get a safety recall addressed on my brakes in my car. Service rep told me they will not fix it I have to get on the schedule (2 weeks out). I find this unacceptable. The dealer/ford is passing their mistake on to the customer as I have cared for this car and completed all maintenance on time. The recall states all that needs to happen is the control module needs to be updated. Like a 5 minute fix. Ford dealer is the only place that can apply this update to the vehicle. If I die in a car crash because my brakes didn't work please put " thanks bill knight ford" on my gravestone.

I’ve been using Fowler Ford for approximately 5 years and - repate88

I’ve been using Fowler Ford for approximately 5 years and have had no complaints. I recently took my vehicle in for Sync update and the screen went black but after talking with Jon in the service department, they picked up my vehicle from home and had it repaired the same day. I’m very pleased with how they treated me as a valued customer and took care of me. I will continue to use Fowler Ford. Thank you!

I bought my Expedition here when it was Reynolds Ford. - corniceman

I bought my Expedition here when it was Reynolds Ford. After being taken over by Cavender Ford things have gone downhill quickly. At first I decided to give them a little time to get organized simply due to convenience of location. They just haven't gotten it together and I don't think they will. Up till now things were relatively minor inconveniences with routine service but once major warranty work needed to be done their issues really began to show. Warranty transmission work and cam phasers needed to be done at the same time, I also had warranty wheel damage that was approved so I was going to have them do it all at once. Well they botched the transmission fix the first time and proceeded to do a complete rebuild of the transmission. They had my vehicle for 17 days and somehow couldn't get the wheels done in that amount of time. They wanted to keep my vehicle for another week after already having it for 17 days, just to do the wheel fix. I said the will fix was going to have to wait because I couldn't work for those 17 days without a vehicle. The service manager and the finance manager agreed that was a botched situation and we came to the terms I would be at the top of the list for the next loaner vehicle and at that time they would do the wheel work. 2 days later my transmission is overheating, not shifting, and spueling transmission fluid all over the highway. Turns out the technician had overfilled the transmission with fluid, so they had to flush it and whatever else was needed, so 3 more days without my vehicle. Now it has been 2 weeks and still no longer vehicle or wheels repaired and no communication. I have lost all confidence with Cavender Ford.

Liars. - mcmullin.michelle82

Liars. Four wasted trips. Told I would revive a check for the MULTIPLE wasted trips. Bought a Renagade paperwork said VW Passat. Two weeks later have lots of dashboard lights come on. Was told to bring it up. I did nothing was done. My paperwork hasn’t went through. Why could they look that up with me three but not in the phone BEFORE I drive 40 min for NOTHING? Joe Smelling is a liar and uncaring person. He only worries about money. On Google I got a generic response like people are getting here. Do NOT use the dealership. Ever. I’m told to calm down and my attitude is not needed but keep getting told LIES, wasted trips to do NOTHING to my car. I’m begging you go elsewhere. I am reviewing them EVERYWHERE I can. Terrible place!

This is for Scott in service. - carolann@1

This is for Scott in service. Scot is a spectacular individual has always help me and made sure I get great service. I had som work done on my warranty work on my keep and he made sure that it got done in a timely manor. He also had it sent thru the car wash and looking good when I picked it up. Scott is very customer friendly and will always take that extra step to make sure your experience is a good one. Thank you. Ron Dahill.

I scheduled service with the Edmond location but they had - Brad

I scheduled service with the Edmond location but they had no appoints available. They then scheduled service for Yukon location at 11:00am. I arrived to being told it will be 3 hours before they can get to me. I questioned the appointment validity and was told they had more work and that appointments are basically useless. I would not have driven from Edmond all the way to Yukon to be treated like this. I left and will never be back!! Great representation of the company!!!!

My name is R. - OKDAWG

My name is R. Miller (giving my name as I noticed they love to claim they can't identify other folks who've left reviews). I have had 2 experiences with Jim Norton Toyota Service Dept and both of them were VERY BAD experiences. First one was to address several items on my Land Cruiser. Back in late May, I brought my vehicle in and gave them the things I wanted to address. They later called me to discuss SOME of the items and to let me know that one of the transmission items needed to come in from Japan, but it would be in no later than June 10th. Well, I finally received my vehicle on JULY 9th. One of the items (AC/Heat temp setting issue) was not addressed other than to tell me they couldn't reproduce the problem. After looking at the ticket I know why. The tech (Mark) that checked me in didn't type the issue in correctly even though I told him more than once (and explained it another time over the phone as I reminded them to get it done. From the minute I got there Mark seemed very nervouse and trembled as he typed (he either had a nervous condition OR they are under a lot of pressure from Mgt in an unhealthy environment. They also sold me a radiator saying I had a small leak. I took them for their word, but I think if there was a leak I would notice coolant on my driveway, or someone would notice it during a oil change service. there was a SERIOUS LACK OF COMMUNICATION when it came to keeping me notified on the status. I had to call for updates and, on many occasions, they didn't call back, I had to call again. Completely UNACCEPTABLE. Anyway, on JULY 9th I was FINALLY happy to have my vehicle back after 6 weeks in a smaller vehicle (THAT I HAD TO PAY TO RENT FROM THEM). Most recently, last week I receive notification from Jim Norton Toyota alerting of a recall due to a seatbelt issue. I immediately called to schedule the appointment for this morning. I was told over the phone that it was about a 1.5 - 2 hr job. I do not have time to sit around the dealership for a couple of hours so I RENT a 4Runner from them (their loaner cars are Corollas but I can't go from a Land Cruiser and the height of it to a low sitting Corolla, getting in and out of my car all day). At 3:13 PM today I receive a text saying they have not started on my car and it would not be ready until tomorrow. I called them and said it would be fine AS LONG AS I DIDN'T HAVE TO PAY THE ADDITIONAL DAY RENTAL SINCE IT WAS THEIR ISSUE NOT MINE. I was told that the rental was set up as a 24 hr rental meaning as long as I had it back 24 hrs from time of pickup I would be fine. I advised that I had an appt in the morning and it would be impossible to have it there. Nieves (the person I spoke with) said sorry, I could come in today and swap the 4Runner for a Corolla and then pick up my vehicle later in the day tomorrow. This would be a HUGE hassle for me so I said sorry, if they can't waive the $20 rental for the 4Runner 2nd day I was just going to come pick up my Land Cruiser and get the recall fixed at another dealership (for me, the $20 was not the issue, that's nothing. It was THE PRINCIPLE of the matter and their willingness to upset and inconvenience a customer for $20). Nieve's response - "OK." There was no "let me see what I can do" or any other attempt to make sure a customer wasn't upset. THIS IS ATTITUDE IS THE RESULT OF A) BAD HIRING, B) BAD TRAINING, or C) THE CORPORATE CULTURE AT JIM NORTON TOYOTA. None of these options are acceptable in an industry where SERVICE is CRITICAL. I have been researching the new Land Cruisers and Sequoias as it's time to get a new vehicle but there is NO CHANCE I will purchase even a keychain from Jim Norton Toyota. After reading many reviews here I see POOR SERVICE SHOULD BE EXPECTED AT JIM NORTON TOYOTA. The avg review score for Jim Norton Toyota is UNDER 2 STARS!! That's PATHETIC and if I were the owner I would start by FIRING the GM and the SERVICE DEPT MGR and DEMAND better training.

Disabled Veterans beware! - John Mayeu

Disabled Veterans beware! Jackie Cooper BMW does not support %100 percent disabled veterans, they refused to honor my Oklahoma sales tax exemption for over $800 worth of taxes. All they did was laugh and say they don’t care about bad reviews because it’s above their pay grade. Apparently people have forgotten what us veterans had to go through or endure to even receive a card like that. I will make sure and be heard that this business discriminates against veterans and disabled veterans and think it’s funny and not one manager wanted to come out and speak to me even after I said I was going to let people know about how my experience. I also would never recommend this business for service of any kind. My car was prepaid for service and in there almost a month sitting there for weeks. I finally get it back today and it dirtier than when it came in after a huge five digit bill. Every step from the time I dropped off my car to the time I picked it up was a very atrocious experience. I would never recommend them to anyone.

The staff are friendly and helpful. The Location is easy... - stevencamplain

The staff are friendly and helpful. The Location is easy to get to. The service that was needed, was done quickly. They called when the needed part came in. Just as They said They said That They would.

Fast efficient service. Reasonable price - Pud

I was able to get same day service. The part I needed was in stock & the entire repair was done quickly. Everyone was friendly. I was able to watch TV. I had internet access.