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I always receive good service at Wilsonville Jeep Ram!... - marshajurgenson
I always receive good service at Wilsonville Jeep Ram! That's why I choose to bring my vehicle to their service department. I brought in my jeep for an oil change and general check, and I learned of a software recall, which will be taken care of in the upcoming week.
Top Reviewed Service Specialists At This Dealership
If you want someone to do this do not make them write a... - djbailiff
If you want someone to do this do not make them write a 25 word essay. Dumb dumb dumb dumb dumb dumb dumb dumb dumb
Certified Sales Associate
Everyone is helpful and explains your best optiom for... - buddysdinergirl2
Everyone is helpful and explains your best optiom for service. I got right in and was offered a ride or courtesy car. They were awesome!
Very helpful and understanding. Excellent customer... - larryfloyd_2000
Very helpful and understanding. Excellent customer service!!! Very knowledgeable about my situation and was able to get to the bottom of the problem quickly!!!! Excellent experience!!!!
Traveling through Roseburg when I noticed our Chrysler... - rwweb49
Traveling through Roseburg when I noticed our Chrysler 300 rental car had a broken hood release. There was a possibility that I could have had the hood open on the highway so a repair was nessesary asap. Jeff in the service department had the problem fixed in about 15 minutes. Thanks Jeff.
Terrible. I tried for weeks to schedule a service... - lmhogan57
Terrible. I tried for weeks to schedule a service appointment. Never talked to anyone. Even my voice mail to the manager cut off early. Worst ever.
Not sure what is up with the service department seems... - ESbusler2
Not sure what is up with the service department seems like there is not any customer care in this department poor service lack of customer care.
Eric did a great job! I could tell that he has a lot to... - CC001
Eric did a great job! I could tell that he has a lot to do, and he does it well. Great customer service! The service department as a whole is a complete mess. They’ve changed the phone system so that you can’t get through to speak to a representative. The automated message tells you to schedule online, but they make you sign on with your email, and they didn’t bother to enter in my email. It took 25 hours to change an oil pressure gauge and some spark plugs . I do not recommend.
Friendly, quick and easy! Good people nice people. Having... - Mac
Friendly, quick and easy! Good people nice people. Having to answer with a minimum amount of words is the main reason I usually don’t do these survey!
Just got in guy on the front desk Not friendly, not... - Aoneconstructioninc
Just got in guy on the front desk Not friendly, not listening well, after admitting he is wrong, not even apologized, new 2020 Ram 2000 miles, Alighment not good, been waiting for Alighment/ bad service still issues, , after 1/2 hour drive came back- shop is not open from 12-1pm, sorry no one in, all of them on the lunchtime. From 9:50am to 2pm Alighment service? Terrible.
I have called to have some warranty work completed since... - Corbettboy
I have called to have some warranty work completed since December on my 2019 Dodge Ram 3500 longhorn lariame 4x4and no one has called me back to schedule or discuss
I have called at least twice a month and none has called me back.
Do not waste any money on service contracts because they... - Kat
Do not waste any money on service contracts because they do not honor. Also, our 2018 new off the lot was a lemon lots of issues for the last 2 years and it has been a fight just to have the recalls taken care of. Avoid at all costs.
DO NOT GO TO NW JEEP!! Worts car experience of my life!!... - Frank K
DO NOT GO TO NW JEEP!! Worts car experience of my life!! The rating here is a 3.2 which is about 3.0 higher than the service dept. deserves! We have been taking our 2000 Jeep Wrangler there for over a year now for overheating issues that ended in a new engine after a slow painful and very expensive, well over $9,000 now, walk of just replacing part after part rather than finding the root cause and ending the problem! Each time getting it back with a new problem that didn't exist before taking it in only to hear, "we didn't have anything to do with that" and charging us more to fix it." I will update this as things progress. There are a lot of Jeep service centers in Portland.. AVOID THIS ONE even if the other charges double you will probably still be coming out ahead in the end.
I took my 2007 Jeep Grand Cherokee in because my TPMS... - AlexKloewer
I took my 2007 Jeep Grand Cherokee in because my TPMS light was on and blinking, according to my owner's manual I needed to take it in to get scanned. Knowing, only certain places have the appropriate scanner, I took it to MTM because I used to know the former service manager and always had positive results from taking my vehicle in. As soon as I take it in, after making the appointment by phone and explaining my problem and having the person agree that I need to have it scanned, the man at the who takes my keys says the TPMS light means the tire pressure needs to be checked. Obviously, I have already been to Les Schwab numerous times and my tire pressure is fine, also I had looked into before making an appointment. After insisting my tire pressure is fine and that it needs to be scanned, he takes my keys. Anyway $200 and one sensor replaced later, I pick my car up. As soon as I drive it off the lot, the light comes back on. I take it back after work to get scanned because no one answers the phone after I'm halfway back to work. They scan it and said codes needed to be reset but that it is now fine. I drive off the lot again and the light comes on again. I call to make another appointment. I take it in for another scan and they call me back and tell me that now my right front TPMS sensor has gone out and it will be another $200 to replace. I prefer to have no blinking lights in my dash, so I agree to have them order the part. Yes, I did ask whether my left front sensor had even needed to be replaced and they said that yes it was an odd coincidence that the left front one went out and then the right front one went out. That appointment was on March 22, 2013. I have not heard from them since then. It all seems rather fishy now. If possible, I would take your car for servicing elsewhere. I still have a TPMS blinking light in my car. I was willing to pay for the other sensor to be fixed and they never called me back after ordering the part. I was never rude to them, but now I am pretty angry and unsatisfied.
Lousy service took week for quote on a repair. They were... - dennislbrock
Lousy service took week for quote on a repair. They were terrible about returning phone calls. Damaged my truck bumper when moving with forklift won't accept responsibility or make right.
I currently purchased a used 2017 Jeep Wrangler Sport... - fireaxe55
I currently purchased a used 2017 Jeep Wrangler Sport from Paul Bowlby from this dealership. I had contacted Paul several months ago, advising him what I was looking for. Paul didn't forget me. Paul even brought the Jeep to me to test drive and I'm several hours from the dealer. Paul was very professional, courteous and was not pushy towards the sale. I would recommend Paul to anyone to purchase a vehicle from this dealership. DY
Purchased a 2016 dart certified used car it's battery... - Kellys7792
Purchased a 2016 dart certified used car it's battery died took it in it's costing over $400 dollars for a diagnosis and battery what a freaking rip off never do business with companies like this taking advantage of a woman who knows nothing about automotive repair. Shameful.
For over 13 years this service, and parts department have... - sltram2500
For over 13 years this service, and parts department have taken care of my wants and needs to the utmost in most all matters and the ones they couldn't take care of was not their fault whatsoever. They have always been very polite and apologetic for everything they could not get done. They have never been rude or condescending in anyway whatsoever. If you need something done these folks will strive very hard to
get it done and they will give the lowest possible price too ,as their estimate and if not low enough they will strive to make it lower in order to please and get your business.
Worst Service Department Ever! - Bill
Attempted to have a Jeep vehicle serviced under factory warranty and after waiting two weeks for our appointment we where turned away and our new jeep was never repaired!
DO NOT take your car this dealership for repair. THEY ARE... - dscheel2016
DO NOT take your car this dealership for repair. THEY ARE DISHONEST. The issue was not fully diagnosed which resulted my having to pay almost 1,000 (500.00 to Jeep and 500.00 to an honest mechanic) in labor to fix my car. After speaking with GM Steve Burnett and asking for a refund of 1/2 of the labor, it took over a week with my calling two additional times and leaving messages for Jarrod Gordon to call me back. He informed me that they would not refund the labor. AGAIN, DO NOT TAKE YOUR CAR TO THEM. DISHONEST! DEBBIE SCHEEL
Took in to have a recall done for air bag and toe hitch... - Bp2017
Took in to have a recall done for air bag and toe hitch they half asked toehitch and bound up the t case lost our driver seat belt and broke the interior dashboard and didn't put it together right and when we called to complain their head service guy said f you not our problem even though he said his guy doesn't pay attention he said we did it and it was not their problem cussed my husband out
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