40 Oregon Ram Service Centers

Trevis Burns is wonderful! - debjackadams

Trevis Burns is wonderful! He is always very helpful and courteous! Great customer service! Love Lithia

Nice customer waiting area while vehicle is being - heldtdg@hotmail.com

Nice customer waiting area while vehicle is being serviced. Word word word word word word

The service was great. - DONN.WETMORE

The service was great. I was kept informed about the service that my Jeep would need and it was preformed in a timely manner.

This is a very good friendly dealership and have always - CHEERIOS68

This is a very good friendly dealership and have always felt glad we chose this dealership to buy from and have service with.

Again, Ingrid-service manager, did an awesome job helping - Charlie Clark

Again, Ingrid-service manager, did an awesome job helping me with RAM Customer Care to get my front bumper replaced without cost to me. I would recommend her to anyone needing service done. 😊😊😊

Oil change service writer was prompt and had my vehicle - slmodoc

Oil change service writer was prompt and had my vehicle in the shop within five minutes of my arrival. The service department also had my outstanding recalls done very quickly without issue. Joshua kept me in the loop and was concerned about my happiness.

Shop area cluttered and dirty. - adkmorrow

Shop area cluttered and dirty. Price quoted for additional work outrageously high. Good customer care.

Very courteous and responsive people. - amacias141

Very courteous and responsive people. Work was done in a timely manner. No extra or added pressure.

Service Advisor, Katie Kemmerer, and one of her service - terrym

Service Advisor, Katie Kemmerer, and one of her service techs, were extremely professional and helpful in researching an issue I was having with my Ram pickup. Thank you for the great service and the kindness you showed in resolving the issue!

Ben Irwin, the Service Manager, has saved my bacon on - boltsavage

Ben Irwin, the Service Manager, has saved my bacon on numerous occasions. Hands down the best customer service I have ever experienced at a dealership, or any service department for that matter. A true Jeep guy who knows his stuff and always willing to go above and beyond the norm. Thank you Ben!

Louie was great, fast and efficient. - Sonya_lonergan

Louie was great, fast and efficient. Thank you for attending to my service needs. This dealership is highly recommended!

I pulled into the Bend Lithia RAM dealer with a DEF code... - grclark50

I pulled into the Bend Lithia RAM dealer with a DEF code on my truck. The service mgr Mr Jordan took time out of a stressful day to explain to me what the code meant and what i had to do to clear the code. I am very appreciative of his advice as we were able to continue on our trip. GRC

Friendly, knowledgeable staff. - Circlestrafe

Friendly, knowledgeable staff. This is the only dealership who processed my Jeep Mastercard reward points. While they were not familiar with the program, they were not annoyed or dismissive that I wanted to use the points as every other dealership was. Technician quickly diagnosed the coolant leak issue as well as replaced a faulty sensor that I finally scheduled the appointment for in the first place. Resolved both issues faster than anticipated, too. Just scheduled an oil change. I could save time by going anywhere in Salem, but would rather make the short drive to a trusted service center.

Five star rating for your service department! - Pjcoop

I have been coming to Urness motors service Department for service and repairs on my Jeep for several years. They were always so courteous and knowledgeable and quick! I give them a 5-star rating for their courteous, efficiency, speedy services and knowledge!

Thank you Cottage Grove CDJR, never disappointed in this - Jamie24kt

Thank you Cottage Grove CDJR, never disappointed in this amazing dealership Brock in service always top notch never get tired of my endless questions or concerns no matter what my service is for, the customer service is awesome. Jeremy Thank you for always following up and making sure all is good you have been my number 1 go to, I am amazed at the trusting relationships you build when you sell a vehicle you are so honest and humble an ordinary kind! I would like to say WELCOME DeJean the new salesman he was so friendly and courteous, you will do amazing things for the dealership You all are so amazing keep up the great work!

For over 13 years this service, and parts department have... - sltram2500

For over 13 years this service, and parts department have taken care of my wants and needs to the utmost in most all matters and the ones they couldn't take care of was not their fault whatsoever. They have always been very polite and apologetic for everything they could not get done. They have never been rude or condescending in anyway whatsoever. If you need something done these folks will strive very hard to get it done and they will give the lowest possible price too ,as their estimate and if not low enough they will strive to make it lower in order to please and get your business.

The service department is horrible. - wildrose43

The service department is horrible. They have no customer service skills and no compassion for their customers. They have had my Jeep Grand Cherokee for 5 months now and still have not been able to get a transmission. They just keep telling me it is on order and there is no ETA. This is not acceptable. I work in a job where people order things everyday. When a customer's order is delayed and they want to know what is taking so long I look into their order, make phone calls and do tracking to see what is going on. I then give my customer's a detailed explanation of why there is a delay. I also make sure to apologize to my customers and make sure they know they are important to me. At this point I am considering getting a lawyer to see what my rights are.

Can't say thanks enough to Jennie at the service desk for - Woody

Can't say thanks enough to Jennie at the service desk for fitting me in for an emergency repair to my truck while I was traveling through Oregon. It saved my trip. Super nice folks and excellent service.

Service and vehicle purchases - Iowa Boy

Have purchased six new vehicles over a seven year period, 3 Jeeps, 2 trucks, 1 Chrysler 300. Get regular servicing as required to maintain running efficiently. Have enjoyed the service received from this dealership. Love our sales person, Travis, has become like family. Pricing very fair and service techs do top notch work.

I have always been treated very well here at the... - Sheila.B

I have always been treated very well here at the dealership the service department goes the extra mile to take care of customers even if they purchased their car else where. I was promoted to write a review after my experience with Dick Hannah Dodge in Vancouver, WA where I have for the last twenty years had purchased and serviced my vehicles there. After todays visit Lum has a customer for life here’s what happened today: I have spent the last twenty years at Dick Hannah purchasing various vehicles some disappointing service some good. Today Saturday November 13, 2021 I stopped by the dealership in the am Shawn approached my vehicle I mentioned that I did not have an appointment, however; my check engine light was on for two days and asked if they would have time to check the engine needed reassurance that there was no major problem for me to get back to Long Beach, WA. Shawn said he could get me in and the cost to look at it would mean a few hours and $175 for diagnosing plus costs for repair Shawn did mention it would be fine as long as the check engine light is not flashing. I did make it back to Warrenton, OR and stopped in at Lums Jeep dealership I spoke to the service department and explained about the check engine light they asked me to wait a moment then they can take a look to give me a diagnosis well guess what 15 minutes later I had the diagnosis and saw where the squirrels were eating my wires where #5 was misfiring made an appointment to bring the car back in for Lums to fix the vehicle there was no charge and no pressure in where I take my car to get it fixed. I live in Vancouver, WA, however; I will dive to Warrenton, Ir to have my car repairs done and purchase of my new vehicle. The difference? Dick Hannah’s moto is “Believe in Nice” Lum’s “Believe’s in service” This has not been the first time at Lums when I’m in town and needed to have one of my vehicles looked at they were always right there to help and at most no charge. Lum’s you have a customer for life!

To me after you purchase a vehicle it is paramount that - larry.litberg

To me after you purchase a vehicle it is paramount that the follow up service is top notch. I have brought my Jeep into Mr. Nathan Todd and he has been straight forward, honest and extremely service oriented. I highly recommend this dealership from sales through to service. Thank you so much Nathan.