Top Reviewed Service Specialists At This Dealership
Curtious, informed, helpful - Dan
Dick Hannah is the best. Great service with knowledgeable and friendly staff. Answered all my questions, pleasant and clean waiting area and fast service good location
Best service around - leesa pearl
I've always had fantastic service at MAC VW- Ron is fantastic, they work quickly and keep you informed, and have a nice loner car available when you need it.
I don't know anything about the sales department- I bought my car at a different dealership before moving here.
Oil change - Kate
Great! There’s not much I can say as it was just an oil change. The advisor was helpful and informative. He did tell me that my Eos should not go thru drive through car washes which I appreciated as I hadn’t been advised of that. The advisor is not in the list but I think his name was Casey.
Service - riddelkr
The work was done professionally and the customer service was excellent. I would recommend Volkswagen of Salem to friends and family needing these services any day.
Maintenance - Satisfied customer
Had great customer service. After getting a quote
my bill was a little higher due to the computer not updating some things that needed to be replaced according to the maintenance schedue. I was given a group discount on items and an extra 10% off the bill. I was totally satisfied with this. Jerry was very concerned about making things right. He went above and beyond!
Volvo not inspected prior to sale - thomas5575
With purchased mechanical insurance, my used Volvo cost me over 800 dollars for repairs. Main problem were struts that we’re not certified and damaged and ABS sensors that were glued on! I would advise that that you not spend your hard earned money at this dealer. Two weeks later still have not been contacted with anyone from this business regarding these serious mechanical problems.
Unorganized Service Dept - Vdub
Service department is disorganized and fails to follow up and return calls. I called and scheduled an appointment for service, only to be confronted with a phone call AFTER I dropped my vehicle and key off with them asking why my vehicle was there. ??? Poor internal communication and management I believe is to blame. The techs seem good otherwise, just poor management and communication and poor customer service.
Terrible Customer Service - rjlittle19
I got a call from their services department a few days after they completed an electrical repair on my car. They told me that additional parts had come in that they needed to install to complete the job. They made no mention to me when I picked up my car the first time that the job was incomplete, and they didn't know there were parts uninstalled until they arrived in the mail (red flag 1). I left my car with them for the day, and asked for a pickup at 5:30PM that evening, which they agreed to. The called me at 4PM to confirm the 5:30 pickup, which I appreciated. Between 5:30 and 5:55 (when I was actually picked up) I had to call twice to inquire about my ride (as I'm standing on the street in 27 degree weather). They tell me he'll be there soon, but offer no concern for the delay that it's caused and are not proactive with me in communicating the delay (red flag 2). I get in the car and the driver has no idea how to get back to the dealership. He drives 10 minutes out of his way until I stop him and tell him to follow my instructions to get to his dealership (red flag 3). What should have been completed in 10 minutes took 50 minutes of my time. In return, they told me they'd give me 15% off my next service (red flag 4). Why would I ever return to their overpriced service department after such a terrible experience? Don't try and offer someone an apology by forcing them to spend more money with you to get the benefit. Take your money elsewhere if you'd like to be treated with respect.