Our experience on the sales side: Our salesperson, - Fernando Rascon
Our experience on the sales side: Our salesperson, Stephanie, was professional and very helpful. We very much appreciated how Stephanie gathered what we were interested in and helped us narrow it down to first 6 and then 2 vehicles, and followed up on all of our questions, including honest feedback on particular models. Stephanie was very responsive to our questions over text and email and made it clear she was in our corner. She even made the extra effort to help us close on the new vehicle during her time off. Thank you!
We also found their technical salesperson, Grayson, very friendly and helpful in explaining all the features on our vehicle.
After many high-pressure car sales at this and other dealers in the past, we can see that the Herzog Meier sales team has been working to create a new customer-focused environment.
Our experience on the service side: We had our old Volvo under warranty repair. The service department has some room for improvement on timely customer communications regarding repairs on the vehicle.
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