269 Pennsylvania Ford Service Centers

Awesome! - rmdj981

Best service I've seen in a long time, made me feel at home, friendly, and very professional. Service all top notch. Thank You Much.

Dealership said they might be able to evaluate my - Never Again

Dealership said they might be able to evaluate my transmission 2-3 weeks in the future. Key word might and I'll have to leave it there the whole time in order to not lose my place in line. All the while charging me $50 administrative fee then a fee to evaluate it just to see if my warranty underwriters will accept their review. Service sucks!

I had my vehicle in for service not to long ago. I had... - legit4life

I had my vehicle in for service not to long ago. I had two subwoofers, an amp, and a radio installed in my vehicle. I wasn't to sure about going to a dealership for this installation cause they can be real pricey. But i was surprise at the price off the whole installation. Very affordable and i love my sound system. I recomend all my friend and family to go visit this dealer. I would have given them all 5 but theres always room for improvement. I have an appointment to get an alarm installed and can't wait to see it work.

Had serpentine belt start to fray. - L

Had serpentine belt start to fray. Said they’d try to work it on a Sat morning & did. Very customer friendly and helpful.

Non existent service, I believe they damaged my car when - No,nope,neveragain

Non existent service, I believe they damaged my car when repairing it. Then tried to charge me for their error! Stay away!

Overall Service department needs some customer appreciation - jason.jaskey

I've tried to give this dealership many chances. But I won't be going back there anymore. I've had my F150 there numerous times to fix a known door latch problem that has a TSB out on it, but when its cold the problem still happens despite multiple attempts at fixing it. I sent in feedback through their website saying the problem still exists. Today I get a call from the dealership, saying they were eyeing my truck up when it was in for service and wanted to know if I would bring it in for an offer. The only reason I answered the phone was because I thought they were reaching out to me to correct my issue based on my feedback. Instead, it was a solicitation call! I was asked if I wanted to be transferred to the service department and I said sure. After 10 minutes of being on hold, I hung up. They play these games here at this dealership, and I'm done with them. I've never seen this behavior at any other dealership, and I've worked with many.

I have used this dealership for over ten years and last 2... - Doddik123

I have used this dealership for over ten years and last 2 new vehicle purchases and always give a five star rating for sales. But this time I give service dept a minus. I came out with non working vehicle. First they tried to charge me full price for the warranty issue I took it for. I also needed my remote start reprogrammed after changing key fob battery. Instead they charged me 100 dollars diagnostic fee and wanted another 300 for battery cable and connector plus me to purchase a new battery. My husband is a mechanic and I only take to service dept when it is a warranty issue or needing a program that only Ford has. My husband had it on scanner twice this past 2 weeks before taking it in and the only thing needed was the evape purge value under warranty. I figured I would have it programmed so my remote start would work again since it stopped last winter after I got a new battery in key fob. But somehow their scanner shows a problem. So they tell me the remote start problem is the battery cable and connector being corroded and breaking and I need a new battery. Two months ago I bought a new platinum 5 year warranty battery and my husband cleaned the cables and had no broken connector and I have had no problems with my battery or vehicle starting. So somehow I went in with running vehicle and now needed to jump start it to get it out of there. They somehow managed to short out and ruin my battery. They wanted 300 to replace my cable and connector and and said I needed new battery. I guess if I were not a wife of a mechanic I would of had no choice but to pay another 500 dollars or more to drive off the lot. And now I have to hope when they shorted my battery out that they also didn’t ruin my alternator. So now i have to jump start it to get it to my garage, spend about 50 bucks to replace my battery cable and connector and have the battery replaced, then pray they didn’t damage anything else. I guess I will just enjoy my vehicle without my remote start and cut my loses before it costs me more. oh and also after questioning my bill and seeing they never applied my coupon off the cashier walked into the service area unknowing my husband was standing there and stated she needed a drink after dealing with me. I guess she only likes people that pay their bill and don’t question it when they are leaving with a broken down vehicle. Never been this disappointed in this dealership until now. I am the one that needs the drink. Only positive was my sales adviser was very nice and stated to call him if remote start still did not work.

Excellent, prompt and respectful service! Thank you.... - MazdaCX5

Excellent, prompt and respectful service! Thank you. Same day service, with no upsell, informative and a timely completion of the work.

I own animals with more courtesy then these people. - Unsatisfied consumer

I will never buy another vehicle from this place again. I wish I would have knew that no one has anything good to say about this dealer ship before I bought my car. The way the service guy talked to me was completely unacceptable. I own a taurus and have never had an issue fixed right the first time. I go there to pick up my car that was supposed to get a water pump and left once only to return after 2 miles to find out I had 2 coils " go bad" then I left again only to return after a few miles for it throwing another code to be put back in a rental for them to call me in the next day to tell me my cat. Converter is bad and that's not considered a warranty item. I got there to get a water pump fixed and leave having to spend $1000 on a cat. Converter. To add insult to injury when I picked up my car they had left gum wrappers on the floor and a pop bottle in my cup holder. Please learn from my mistake and go else where you will save yourself alot of money!

I had some extensive work done recently on my 2016 F-150 - kirk

I had some extensive work done recently on my 2016 F-150 which included and required Spitzer's interaction with my extended warranty company. Jeff Weidow and Taylor Belsole made it happen with the warranty company and saved me many thousands of dollars. They then obtained the repair components ahead of schedule, got me quickly scheduled for service, and arranged for the work to be done in a very reasonable amount of time. Because of the extensive work that needed done, my truck was going to be in the shop for several days and Taylor ensured that I had a loaner vehicle to use while the work was being done. So far, the truck is running fine, perhaps better than before, and I'm a happy customer. These guys will go the distance with their friendly, professional, and very competent customer service and from this experience and previous ones, I feel that their techs in the service bays really know their stuff. I highly recommend Spitzer's service department for anything from routine maintenance to major repair work.

Dan Kennedy - RJS

Dan is the best person in the service department. He is professional, courteous , knowledgeable and friendly.. He does what ever it takes to take care of his customer and it is very much appreciated. When I go in I deal with him only, it’s worth it to wait for him. He is the main reason I go there for service.

I cannot speak for the sales department, but getting my... - jsperry5683

I cannot speak for the sales department, but getting my car serviced has been a joke. Their communication is less than lackluster, and it seems their desire to give me my car back is nonexistent. My car broke down while driving through the area from Ohio to Philadelphia in mid-November. SCF was our choice to get our repairs done, but I was told they couldn’t take it until December 2nd. Given parts shortages, holidays, and Covid, I accepted that this would be the best we would be able to do and was patient. They looked at my car and confirmed what we had thought was wrong: a blown turbo. They said they could have it fixed in a week. Over a week later, I had not heard from them, so I called to see what was happening. They then informed me that they had put my engine back together with a twisted seal and had to take it apart again to fix that. The following week, I called them again and they then informed me that the car had broken down on the test drive. They said they believed it was now a cracked piston and would likely require a full engine assembly replacement. This was two days before Christmas. Again I waited through the holidays, and when I hadn’t heard from SCF, I called them stating that I needed to speak to a manager because this was becoming unacceptable - the manager knew nothing of my situation. I was told that they were waiting for my warranty company to contact them, and that was the last I have heard. That occurred on January 10th. The phone call lasted 21 seconds. I have not heard from them since. Prior to this (aside from the holidays), I had been calling twice or once a week. Now here I sit in limbo because my second car is stuck in a town 5 hours away. Sure would have been nice to have my all wheel drive vehicle during the snow storm a few weeks ago.

Family owned and staffed. Perhaps the only... - tuffyrickabaugh

Family owned and staffed. Perhaps the only trustworthy car dealer left in the US. We first started using them for service 5 years ago after moving nearby and not knowing any trustworthy repair shops for our middle aged Fords. We were surprised by both the frankness, honestly, and respect for our money by the service office and service manager, the quality of the service & guys in the garage, and the fact we never felt violated after we saw and paid the bill. It’s not always perfect the first time but cars are complicated today so I cannot blame them 100%. There are a few seemingly simple repairs they don’t do, like alignments. But otherwise our cars go there first and only elsewhere if parts or a repair is not possible there. Because of their service department we’ve bought 2 used Fords from them. The most recent purchase a low mile used SUV, originally purchased and serviced there, so we know could keep using them for service and know and that we can have them do any remaining warranty work and post warranty work too. Their non-commissioned sales people are great - Low key, no pressure, very helpful. As a long-term customer negotiating a car price has always been a simple process and I cannot imagine for new customers it would be much of hassle. The only weakness is that since there are no per-car incentives, they may not suggest, or give you the gentle push necessary, to try something you may not have considered, that an overeager commissioned salespersons would. But I’d rather Stoner-Wade staff any day. Stoner-Wade is the way a dealership should be run, perhaps the way dealers used to be run in that vague yesterday when the world seemed a better place.