268 Pennsylvania Ford Service Centers

GREAT SERVICE DEPARTMENT - fearless

Sturman & Larkin Service department is friendly, courteous and above all honest in everything they do. They add great value to their dealership. Work is always done when promised

Greg Spangler was very professional throughout the... - paul506

Greg Spangler was very professional throughout the service process. He was always polite and excellent at communicating with me throughout a touchy mechanical problem. When ever I contacted him he spoke to me in a respectful tone and was patient with my questions.

Very bad company. Poorly managed, work takes twice as... - Vinnyjeep

Very bad company. Poorly managed, work takes twice as long as it should and then they charge you for it. Tom is a horrible person to deal with, no people skills at all, he just wants your money,

Great customer service - Rub5

Everyone here is great. Each time I take my vehicle here, I'm greeted with a smile. Karen and Taylor have been exceptionally helpful and very friendly. I would recommend Tri-star Somerset to anyone.

I only went in to have a key remade an programmed. It... - Brian

I only went in to have a key remade an programmed. It took 8 months. Lol what a joke. I will never be back again.

Great inventory, new building, state of the art service - garriatoth

Great inventory, new building, state of the art service department, friendly and knowledgeable staff, complimentary pick up and drop off for service and mobile service available

Above and Beyond After the Sale - alries

I had an issue with the clock spring on my 2010 Dodge Grand Caravan. Contacted Twin Pine for a warranty claim (purchased the extended warranty) and found out that the clock spring is not a warranty item. I was mad at first, but Jason went to the owner and explained what had happened and that it has only been about 1.5k miles since I bought it. The owner agreed to split the bill with me 50/50 even though he had no obligation to do so. These guys are the real deal and stand behind their commitment to sell exceptional quality used vehicles. I saw some complaining on here about service on items that weren't covered under warranty. The bottom line is this, check the vehicle out carefully, albeit, Twin Pine seems to do a good job of catching things before they go up for sale. If you see a problem, address it before you buy it. Once you find an issue, fix it before it becomes worse. Used cars are just that, USED. No used car is going to be the same as a new car. I knew that, but that is why I saved 16k on a 4 year old vehicle as opposed to spending 16k more to have a new vehicle. Thank You Twin Pine!

Always Great !! - maggieeck

The service at Tri Star is wonderful. Very accommodating and timely service. Employees always friendly. They schedule your appointment at the customers convenience and work with you on day and time.

Curtis was as gentleman and explain everything and more. - Abe01146

Curtis was as gentleman and explain everything and more. Very efficient and only took 30 minutes of my time when I expected an hour or more.

Called service dept two weeks ago on recalled notice - steve

Called service dept two weeks ago on recalled notice asked them if they parts. They confirmed yes set a appointment too leave the truck for day few hours later called me they had to order parts. After talking to service manager he didn't care I had come back for repairs. Call Ford filed a complaint about poor service

I have had a wonderful relationship w Whitmoyers, I will - jschmoyer

I have had a wonderful relationship w Whitmoyers, I will say if you are going to continue raising your prices for service and now this surcharge, you will start eliminating us people on a fixed income. I think the surcharge is totally uncalled with your service rates.

Needed serpentine belt replaced. - L

Needed serpentine belt replaced. Called to see if they could do it. Gal that answered seemed to have zero interest in helping us. Will not waste my time calling them for anything in future

Sent in our 2017 Ford Explorer for some recall repairs. - jme

Sent in our 2017 Ford Explorer for some recall repairs. We figured why not have them check out why our front wiper blade switch is broke and the wiper blades won't turn off. On the internet we found this to be a very common problem with Ford Explorers. A quick check on Amazon and a replacement part OEM Motocraft SW7688 can be purchased for 58.00, Woltz and Wind advised it was 99.00. A quick check on YouTube and the repair is shown completed in multiple videos in less than 10 minutes. Woltz and Wind gave estimate of 339.53! After hearing of almost a 50% mark up on the part, and 240.00 for labor I intended to do the repair myself, but was advised that we were still going to be charged 100.00 for diagnostics! Diagnostics, the switch doesn't work and the internet is polluted with proof support that this is a notorious issue! Why would we pay 100 dollars to see if the switch doesn't work! Turn the car on and you can see the blades not shut off is all the diagnostics that is needed. Do you ever wonder why people hate dealerships for repairs!