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I am giving this rating because I was overcharged for... - mick564
I am giving this rating because I was overcharged for service.
I have been a mechanic in the aviation and aerospace industries for 25 years, I can turn a wrench. I work 6 and 7 days a week and have little time for truck repairs. I took my truck to Crivelli Ford, where I bought it, for service. It was running rough, I figured it was a cylinder miss-firing. It was. $202.95 later I had one new ignition coil for one cylinder. There was a $92.58 charge for parts and the rest was labor. 6 mos. later I had another cylinder miss-fire. I had bought a diagnostic tool in the mean time and fixed this problem myself. The coil cost $45 and the total time to replace the coil was less than 35 minutes, including travel time to get the part from a local Ford dealer. Diagnosis and replacement time was less than 10 minutes. I called the service manager, he said the high bill was due to using a system analyzer and a Motorcraft part. I told him I used my own analyzer and bought the coil from a Ford dealer. He had no response.
Professional and Knowledgable - Excellent 1st visit service - JEANNE2
We had Fox Ford look at a problem with our brand new E-350 Van and fix some shoddy front end alignment work that was done at Washington Ford. They were able to take our vehicle into their shop day after I called and worked on it immediately. The front end was aligned perfectly and the staff was extremely professional. Needless to say, Tom and the guys in the shop will get all of our business when it comes to service needed on our van in the future. Thank you..! Jeanne & Mike Kangas
Definitely not a 5 star jeep dealership This is... - phillyjen
Definitely not a 5 star jeep dealership
This is definitely not a five star jeep dealership. I am a regular Gary Barbara customer but they were booked so I... (Full Review) This is definitely not a five star jeep dealership. I am a regular Gary Barbara customer but they were booked so I tried Gegnas Chrysler and was disappointed. My jeep was in the service dept for over two days and all it needed was a new battery. After having the jeep for two days, they had the audacity to charge me labor for investigating my complaint, then finding out what was wrong with the jeep and then replacing the battery. So, all together I was charged 3 different labor fees. I questioned this at the service dept and nothing they said to me made any sense. Coincidentally, all mgmt was out to lunch. ..or so I was told. Also, when I got to the dealership, no one appeared to be really busy, which I guess would explain why it took them two days to put a battery into my jeep. Avoid this place at all cost if you don't want to be riped off.
To start, the secretary was rude & did not seem to... - Edward63
To start, the secretary was rude & did not seem to know what she was doing. The mechanic charged me for parts he never replaced an also put my rear driver side wheel on backwards. I found this out after i had my truck looked over at another garage because I was skeptical of the work that was supposidly done. When i confronted the mechanic, he was ignorant an overly defensive. Since then I have heard many other complaints regaurding Jayce Automotive.
Sales eventually lead to the Service Dept - Awful! - FordGuy
***Facts - not feelings, will be the basis for this review*** $2,000+ in out of pocket repairs & my Lincoln MKT runs worse, than BEFORE it was to be "repaired" (water pump repair). Service dept. NEVER drove it after repairs. My vehicle entered & departed w/o a SINGLE mile driven - post repair. Repair took a total of 18days - when it was to take a MAX of 5days. My vehicle now shutters & shakes - since day one post repair. We took it back for "warranty" parts & service, since this began on day ONE. Please note that prior to this repair, it ran beautifully! They call post quick glance & say (I have the message, amongst other items that will be posted on other review boards & blogs - as well as forwarded to corporate)... Your car is ready to be picked up. We assume - our car is ready to be picked up, great! It's fixed. No. That will $145 for diagnosis of a transmission slip in 3rd gear, and it's not the fault of our workmanship. However, "correction" on performance report states, further diagnostic studies would need to be completed. They diagnosed NOTHING. They wanted that vehicle out of their service dept ASAP! A normal service call would go something like this "Hello, Mr. Delgado. We found the issue(s) with your car, would you like for us to move forward with the repairs?"
We are currently seeking a 3rd party mechanical diagnostic report, and will be pursuing the service dept. for all expenses accrued. Recommendation... ((Disclaimer: We are huge Ford/Lincoln supporters & attempt in every way to support our local businesses)) Travel for your service & sales in the Ford business (perhaps Haldeman?!).
Horrible - Kerrie5130
I got a Van off of him less then 2 weeks ago everybody told me not to go to him and I didn't listen that was the biggest mistake of my life. He guaranteed me that nothing was wrong with it and I believed him but I signed a sold as is paper 3 days later I started having problems with it I took it to the garage and there are so many things wrong with it it's gonna cost me over $1500 to get it all fixed never ever buy from him he is s fraud and should be put out of bussiness
Superlative customer service! Had the hail damage... - UNCLEBOBO
Superlative customer service! Had the hail damage assessed on Friday, received a call on Saturday to schedule an appointment, dropped off the car on Tuesday and had it back on Wednesday looking like it just came out of the showroom. The overall experience exceeded my expectations. My personal thanks to all who were involved.
Issue missed on first visit, two additional visits went well - Aguyfromtheburbs
The first time I brought my new Buick Encore in for service, I was reporting a specific problem that got the usual "could not duplicate" response even though while I was there and explained the problem, nobody was all that interested in me duplicating it for them before they said they could not duplicate the problem. This resulted in alot of follow up calls from them which showed they are interested and I honestly learned to live with the issue and it is just an annoyance, but not a game changer issue. (the ignition switch has to be pushed dead center or it doesn't really work as it should and goes into a type of accessory mode).
Anyway, months later I came back for service on both of my Buicks (back to back service visits) with good results. They called to remind me of my pending service visits, which is good to make sure I hadn't forgotten, and they got them done in a very quick period of time. One reported issue was dealt with and the resolution, which sounding like maybe wasn't quite right, seems to be solved and hopefully will continue to stay resolved.
One of the service writers is a bit of an antagonist, and that is annoying - I say "My other one doesn't do that" and he explains that it isn't the same car; I'm thinking but don't say it "Really, I didn't know that", but Mom always said two wrongs don't make a right. But he redeemed himself by hand writing a nice note on the receipt, and that was appreciated. It seems as the manager sits near them, heard this, and never interjected to tell the guy that this response isn't appropriate. Hopefully he addressed it after I left.
I'll probably continue to go back for service, as I prefer dealer service to ensure things get done properly and are documented in their record keeping system vs. holding onto receipts or whatever.
Car dealers in general could learn alot by being a customer in the service department without them knowing who they are, like a secret shopper program. My honesty in this review should be a word to the wise that as a paying customer, who has purchased new cars and returned for service at their dealership, that I will not continue to support a dealership in which I get greeted with antagonists or get told "Could not duplicate" when I offered to duplicate for them prior to leaving the car with them for the reported problem. I will just go elsewhere and you'll find out only after I've gone to another dealership and you've lost me as a customer - that was why I never went back to the last GMC dealership when I was ready to trade in and trade up - their service people were so unable to be nice upon dropping off, I felt like I should have jumped in and rubbed their shoulders or do the write up for them because they were too slow on the computer and I was imposing upon them by wanting to drop my car off and pay for the services they were going to perform.
All in all, they get the job done and overall I'm satisfied the very basic services were done properly. I have not had any serious service concerns performed at this dealership yet.
Lemon Dealer - Scott H
Purchased a 2010 F-250 and truck has been a nightmare. The truck had a recent inspection sticker but recommend taking to your mechanic to check found several issues that shouldn't have passed! They fixed agreed issues took forever and didn't offer a loner. They had my truck 22 of the first 30 days I owned it. Trans pump was bad had to wait til dealer got a warranty to fix so didn't have to put out of pocket. First time didn't fix had to take back still noticed a drip they looked at it and the owner of Burns (Paul Burns) looked and said saw nothing leaking and basically said can't see the moisture I showed them. A week later fluid spewing all over had to send back to trans shop and had to put in another pump.(probably never did 1st one) The truck Anti theft system acted up they towed to thier mechanic and said it needed keys and they gave me 2 new keys. The truck didn't take long and dead in driveway again. Towed a 2nd time manager told me they had to install a new ECU had truck another week got it back and worked til 3 months later and yes it's dead in driveway again. Called owner Paul Burns he told me he needs to look into it. Tells me has no record of any work on anti theft system or new ECU. The Manager that was dealing with the entire time had left Burns but I had his Number texted him and he informed me yes it was definitely done and told me who did it and they have the record. Called Paul Burns and told him he looked into it and said that his manager at time must have been mistaken. I asked Ok if they didn't change the ECU what did they do to get the truck working and I was told believe it or not when they took it off the tow truck it magically started right up! Why did they have my truck for FIVE days??? Keeping track had no vehicle 53 days since I owned it. Now I am told it is my problem to get fixed! I hate liars and people that don't stand behind there work. This is the 2nd and last vehicle and last I will purchase from any of Paul Burns dealerships. Do yourself a favor go to a reputable car dealer.
Scheduled car for service on a squeaky ball joint. A job... - mourilhe
Scheduled car for service on a squeaky ball joint. A job that should take three hours took three days. They tell me to drop it off in the morning, and if there are any problems with their diagnosis (if it might be more than just the ball joint) or if they don't have the parts they will call me and let me know. I have to call them (twice) in the afternoon (knowing their shuttle service is off at 4pm) to get a song and dance that they heard a squeak but the technician needs more time, they will call me back - may take 5 mins may take more (i.e. they sat on the car all day and just got around to looking at it). Called me at 6 - will need another day - can they hold it? Next day at noon I get the call, Yes, it's the ball joint, but they don't have the part and need to order it, will take another day - can they hold it? Finally on the third day, at 4PM, I get the call that they are almost done fixing it. At 6PM it's now done and washed.
Now, a FORD DEALERSHIP that isn't stocking BALL JOINTS? If you know anything about Fords/Lincolns, that's just an impossibility (especially given the size of Reedmans). This was an extended warranty repair and I felt like I was definitely shuffled to the bottom of the deck. Even the car wash sucked. I'm going to wash it again myself tomorrow. I would DEFINITELY NOT recommend Reedman Toll to anyone.