2,584 Pennsylvania SRT Service Centers

If you use a credit card to pay your bill there is a 3% - Upset customer

If you use a credit card to pay your bill there is a 3% surcharge. On an $800.00 this is $24. It is not a small sum. I have been coming here for years and this is a new change. When you make the appointment or drop your car off this information should be provided at the time. Had I known about it ahead of time I would have brought cash to pay the bill. If you pay by check they want to scan your drivers license into the system making you vulnerable to identity theft. This has happened to me twice before so I am speaking from experience. Also, they do not call you to inform you when your car is ready (another opportunity to inform of the surcharge).

Brought my Ford Fusion in for a service repair, the... - Fam1159

Brought my Ford Fusion in for a service repair, the repair was done but they damaged my car during the repair, and then the mechanic never reported the damage, he chipped the paint up all around the gas door, they had to take my car and repaint the rear quarter by the gas door, then we just got told that the recalls we had done at this dealership have to be redone, because they had shoddy mechanics working here that possibly didn’t do the job correct, tell me, this, ur bringing ur car in for a safety recall and the job isn’t being done correct , and the recall is being recalled because the dealership hired a shoddy mechanic, is this a dealership u want to bring ur car to?

Friendly, Professional and Knowledgeable Service Staff.... - Hope

Friendly, Professional and Knowledgeable Service Staff. Had state and multi point inspection performed. The facility is using Social Distancing. My sales person is Ben Haines

Easy to schedule appointment for inspection within the - happywithford

Easy to schedule appointment for inspection within the dates that were convenient for me. I waited for the car and the waiting area was comfortable and clean. Staff was very friendly and polite.

The service dept FaiIed to find the oil leak in our - Richards1957

The service dept FaiIed to find the oil leak in our vehicle. Small leak. We picked the car up and were told there was no leak. The service manager stated if it was there our service tech would have found it. He was almost able to convince me I was wrong. Not a nice person, narcissistic at a minimum. This man has been there for sometime making me think the judgement of this dealership is poor for letting him continue to be employed with there. I really couldn't see the man employed anywhere at let alone here. He may know someone at the company I'm guessing because he is not a good person. He insisted at that time there work was completed and to make another appointment. The arrogant attitude and look on his face was the all there. I still have an oil leak as described. I crawled under the car and found the leak. Don't ever leave that service dept. Because that man expects it to happen. He expects repect he doesn't deserve.

The service department has always been prompt and - License to Drill

The service department has always been prompt and straightforward. Even on my most recent trip in, when the bill came out different from what was originally quoted, they honored the original quote. Will continued to use them for my service and car buying needs.

Always courteous, always go the extra mile. - marymennona

Always courteous, always go the extra mile. I like the videos they send while working on your car, so you know exactly what they are doing and why. This is a good and honest dealership. I do highly recommend it.

On Monday morning, I brought my 2021 Forester to your - rfkphilly

On Monday morning, I brought my 2021 Forester to your service department with a warning lights issue. Just earlier, I had talked with Josh, who told me of no appointments available this week, but that he would try to work it in; I checked the car in with Josh, and had a lovely ride home in your courtesy car. In the afternoon, I received a text from Josh that the problem had been diagnosed, and the car would be ready late the next afternoon. Then that next morning, Josh texted that the car was ready, including my six-month maintenance, and at my request, arranged ("ensured") the courtesy car for early afternoon. Josh has surely done himself proud by me! Over 3.5 years, I have always been very satisfied with your service department, most often for six-month maintenance, and once for a tire replacement, so I have not been surprised by this latest experience, but especially delighted!! Many thanks. Bob Kirkpatrick

BOOM! I'm telling you folks get to John L Smith Inc in... - Joanne C.

BOOM! I'm telling you folks get to John L Smith Inc in West Chester, PA and pick out your wheels... service department ROCKS.. Steve and crew worked it! Veeerrryyyy Haaapppppyyyy! 😁

Service warranty work ! - John c

Since one of the older gentlemen left it just plain stunks,Robins is ok tg new guy terrible!!!They sell warranty covers CV it one time not the next

Hands down best service department around. - gabeleemyles

Hands down best service department around. John in service is a wealth of knowledge with over 20 years in the industry. Honest, friendly and quality work.

Great deal - Ed

We bought a used SUV, a Buick Encore at Jones Buick in Lancaster, PA. Our salesman, Kirk Newcomer was most accommodating, and helped us to a great deal. He promised us an easy process for the purchase and it really was -- short and sweet! He is a very affable gentleman, I would recommend Kirk and Jones Dealerships Inc. to anyone seeking a new or used vehicle

I have a 2012 Honda Accord. - MRI FSE

I have a 2012 Honda Accord. Recently I had an indicator appear on my dashboard reporting that my front passenger door was not closed. I also noticed that, since the door wasn’t apparently closed, my auto-lock feature was not activated. In doing some on-line research, I noticed that there was, to some extent, of a history of occurrences. See: Faulty Door Lock Actuator May Cause Power Door Locks to Activate Intermittently : Honda Accord Electrical and Lights (repairpal.com) I ordered the part from the dealership to have it replaced. I assumed, since it was a somewhat expensive part, as well as extensive labor involved, some sort of analysis would be performed to see if this part was truly necessary. I most definitely did not expect the dealership to blindly replace the part without any diagnosis simply relying on a customer’s judgement. The cost of the part and labor was $330.79. As it turned out, the error reoccurred. Afterwards, an adjustment of the door latch resolved the issue with an additional charge of $79.50. When I asked why this was not looked into before the part was replaced, I was told that I needed to request a diagnosis first. Shouldn’t a diagnosis be “due diligence” on the part of the service department experts? I assumed that a service organization such as theirs would do the same thing. Obviously, this does not equate to the same level as a patient diagnosis. Not having the doors auto lock could have caused unnecessary injury if an accident occurred. A simple observation /diagnosis by those in the service field, coupled with a simple repair, would have gone a long way to solidify my trust. The fact that a diagnosis was not part of the service mindset and I was therefore charged for a problem that didn’t exist, affirms that I will no longer seek to have any service performed by Jones Honda in Lancaster, PA.