John Sauder Chevrolet of Ephrata - Service Center

Service warranty work ! Since one of the older gentlemen left it just plain stunks,Robins is ok tg new guy terrible!!!They sell warranty covers CV it one time not the next Since one of the older gentlemen left it just plain stunks,Robins is ok tg new guy terrible!!!They sell warranty covers CV it one time not the next More

The service is POOR !!!! And it takes 3-4 times to get the repairs right they stink !!!!!!!!!! Don't listen to your needs and. Argue with you really we are the customer they need to listen and fix it r the repairs right they stink !!!!!!!!!! Don't listen to your needs and. Argue with you really we are the customer they need to listen and fix it right the FIRST TIME....... More

I purchased a Chevy product a year ago from the Ephrata location of John Sauder Chevy. I recently had an issue with the DDM (a common issue with the '02-'07 Models), yet when I attempted to get it fixed, I location of John Sauder Chevy. I recently had an issue with the DDM (a common issue with the '02-'07 Models), yet when I attempted to get it fixed, I was told that I would have to pay them to diagnosis it (even though I described the issue) and since it was electrical, "It might be covered, it might not, we don't know". I asked them to pull my warranty information to which the service department said that they didn't have access to it. I was sent away with the advice that since I couldn't cough up 100-300 dollars to diagnosis the problem, I should work on it myself. After weeks of trying to fix it myself and just dealing with malfunctioning door looks and other electrical problems, I called again and was assisted by a sales rep and was reassured this issue would be covered(much appreciated). When I attempted to contact the service department, they said the same thing as before...I have to pay money, they can't go by what I say etc. I attempted to contact someone higher up and was met with attitude. Even though they said they wanted to resolve this situation, when I asked what the resolution to this was, received no answer, I stated I wanted the service reps to go and look for the information. I was told that I would not tell the owner how to run her business. Now I have to go to GM, the BBB and local news agencies to try and get this fixed. Poor service, crappy attitudes...don't purchase a vehicle from here. There are much better places around. More