98 Pennsylvania Volkswagen Service Centers

Very trustworthy service department. They will make sure... - nas179

Very trustworthy service department. They will make sure things are done right at any cost. Josh and Randy stayed over an hour late to make sure I was able to get home with my car. They have always been honest and open with me, and make the hour drive for a simple oil change worthwhile for me. I would recommend the service any day over any other dealer I have been to. Trustworthy service is hard to find anymore, these guys will make it worth your time! Thanks guys!

Fabulous Service and then some! - Karen

I was in a panic about getting a second key made after being promised the key from another dealer. After three weeks of getting the run around from the other dealer, the employees at Ciocca solved my problem in less than 10 minutes. Everyone was so courteous and helpful from Ruby, who answered the phone, to the service person who handled the order and also the service people who took care of us the day the key was actually programmed. They took my stressful situation and did everything they could to make it a wonderful experience. I would recommend their service department to anyone! I will definitely check out their cars the next time I am in the market for a vehicle just because of the stupendous customer service!

Appreciate The Help - bernard caplan

Thanks to the sales manager Al, my bent wheel is being replaced . I appreciate the help as the wheel was apparently bent when I purchased the vehicle . ( used 2016 Jetta) The follow-up from the service department was very good.

Best service, as ALWAYS ! - !QAZ

Today, Brenda (this is a shout out) listened to me brag about the emerald beauty of our 2017 SE Beetle in Bottle Green! I'm getting sick as I write this. Finally, I get around to making an appt. and Brenda acted as if I WASN"T a lunatic. Joking aside. Brenda has a product knowledge on the fancy door lighting. All of them have this high level of hospitality + expertise.

Michael Solomon has been more than helpful and courteous. - kannebrown

Michael Solomon has been more than helpful and courteous. I’ve had a very positive experience with my certified used Outback. I will highly recommend Colonial Subaru!

Kevin Dowd in the Conicelli Toyota Service Center in - Lynn Morozin

Kevin Dowd in the Conicelli Toyota Service Center in Conshohocken, PA is the most professional, courteous person I have dealt with in a long time. It was such a pleasure to work with Kevin to get my car fixed. Will definitely go back there for service on my car. Thank you Kevin!

I am giving this rating because I was overcharged for... - mick564

I am giving this rating because I was overcharged for service. I have been a mechanic in the aviation and aerospace industries for 25 years, I can turn a wrench. I work 6 and 7 days a week and have little time for truck repairs. I took my truck to Crivelli Ford, where I bought it, for service. It was running rough, I figured it was a cylinder miss-firing. It was. $202.95 later I had one new ignition coil for one cylinder. There was a $92.58 charge for parts and the rest was labor. 6 mos. later I had another cylinder miss-fire. I had bought a diagnostic tool in the mean time and fixed this problem myself. The coil cost $45 and the total time to replace the coil was less than 35 minutes, including travel time to get the part from a local Ford dealer. Diagnosis and replacement time was less than 10 minutes. I called the service manager, he said the high bill was due to using a system analyzer and a Motorcraft part. I told him I used my own analyzer and bought the coil from a Ford dealer. He had no response.

outstanding! - mikado150@

I was a Ford customer for 18.years. however, GM had better incentives And very accommodating sales force with no pressure as i use a cane and wheelchair. robert kubiak.

Service visit - William Speer

Visited Faulkners service dept to conduct a State Inspection and to rotate tires and replace windshield wipers. Service reps greeted me and promptly processed my car for service. Work was accomplished quickly and I was on my way in less than 1 hr 15 mins. All personnel were friendly and courteous; they made sure all my concerns were addressed.to my satisfaction. It's reassuring to know that whatever the service requirements are, they will be accomplished correctly, quickly and professionally.

Efficient, excellent service - CarollaGirl

Easy to get an appointment and be taken care of quickly. Always friendly and excellent quality of work. I’ve always gotten service on my car done with this dealership where I bought my corolla, have never had any issues.

Honest service - Abdul

My convertible top was stuck and I had problem retracting it, turns out that it was not maintained well and was working fine. I entered anticipating a huge bill, but the technician, I forgot the gentlemen's name, was honest and told me everything worked fine and gave me tips to maintain it so I won't have future problems. I truly appreciate the honesty! God bless.

Pleasantly surprised - nick k

Usually dealing with any service department is a nightmare. I was pleasantly surprised to find this service department being run by such nice people who seem to actually care.

High service prices along with long waits to start.... - Tiquan19

High service prices along with long waits to start. During the waiting process be prepared for offers of non essential service items. Over an hour later and I am done with just an oil change.

Definitely not a 5 star jeep dealership This is... - phillyjen

Definitely not a 5 star jeep dealership This is definitely not a five star jeep dealership. I am a regular Gary Barbara customer but they were booked so I... (Full Review) This is definitely not a five star jeep dealership. I am a regular Gary Barbara customer but they were booked so I tried Gegnas Chrysler and was disappointed. My jeep was in the service dept for over two days and all it needed was a new battery. After having the jeep for two days, they had the audacity to charge me labor for investigating my complaint, then finding out what was wrong with the jeep and then replacing the battery. So, all together I was charged 3 different labor fees. I questioned this at the service dept and nothing they said to me made any sense. Coincidentally, all mgmt was out to lunch. ..or so I was told. Also, when I got to the dealership, no one appeared to be really busy, which I guess would explain why it took them two days to put a battery into my jeep. Avoid this place at all cost if you don't want to be riped off.

Worst Dealership, Beyond Unfathomable - Tyler Stahler

I can not believe this business is still running, the way they treat their customers and lack of knowledge on the cars they work on. I purchased a car from this dealership 2 years ago and ever since it has been nothing but issues. Every time my car is in the shop it comes back with a different problem, and don't expect them to fix their mistake. They will just push you to another Gilboy representative that can talk politics, and make it sounds as if you are in the wrong. I hope this helps someone from not making the same mistake I did. After having multiple issues with their service and customer support I cancelled my warranty and am going to Ciocca and CBtuning.net from now on.

Worst customer service I have ever received from any... - Sethbellini

Worst customer service I have ever received from any dealership , and I deliver auto parts for a living !!!!! I advise you to take your money elsewhere

Excellent dealership for VW's. - Ranchero

Bertolet's service dept is great. They are very efficient and courteous. Thank you Chris. The best salesman in the world is Andy. He knows everything there is to be known about the cars he sells. He is also very, very computer savy!!! The entire Bertolet family makes you feel welcome at their dealership. Thank you Bertolet Volkswagen.