5 Rhode Island Buick Dealers

I purchased a GMC Terrain. - tat2ooed76@gmail.com

I purchased a GMC Terrain. My salesman Tom Fratantuono was very professional and went above and beyond to make me very happy with my purchase. Also he was very knowledgeable of every feature of the vehicle and took his time setting everything up for me. Thanks Tom and the Paul Masse team!!!

I'm a very patient now aggravated first time buyer. - Wquattro

I'm a very patient now aggravated first time buyer. My patience was tested with this experience. The financial department will never answer the phone nor return voicemails, so be aware. My story is unique in that a car that I had placed a deposit on was on recall (the Bolt EV), but was ready to be fixed. I place a deposit for $4500 on 6/20. A week later, the car's fixed and I'm waiting for General Motors to clear the car for sale. 6/28 Rhode Island publicizes the Drive EV program, reimbursement incentives from the state. I'm eligible, but the main concern was having to sign on or after 7/7. That same day I'm contacted by Marcin to pick up the car tomorrow. I relay the news, and ask if I can get it next week. He proceeds to doubt my knowledge, and my phone is blown up in a back and forth demand to pick up the car tomorrow or lose it (imagine if I had a double shift, or was just busy with a kid or something...it's such an unreasonable ask, considering I've been pending this recall for weeks). I notify him that I'd be speaking to the manager and that I'd like to see all my signed acknowledgements. I arrive to the dealership the next day, and Marcin has none of the paperwork I asked for, as if I'm some shmuck (and this is the 4th time I ask for those documents). He tries to get me to sit at his desk, but I immediately request the sales manager on floor. I inform the manager of the program, and ask to get the car next week, having already done all my deposit work ($4500) and acknowledgements (noting that they would not lose any money from this deal, it's a state reimbursement). He declines, citing it's a business decision...it just goes to show they don't care for the local consumer, and would rather harass and screw over the consumer for a quick sale. What Rhode Island resident is going to purchase this car before a significant reimbursement program? Nobody. P.S. I only got a same day deposit back thanks to very upset family with car buying experience. Who knows what hurdles I would've had to hop with that were I on my own. Don't ever go here, they don't care about local business. I won't be coming back, nor will friends & family.