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This is the way car service should be done. TASCA sends... - Davidyeo23
This is the way car service should be done. TASCA sends me service reminders. I arrange an appointment at my convenience. They begin work when I arrive, not later. I told them I had a commitment later that morning and they promised to have the work done so I would not be late. They kept their promise. They even gave mea voucher for a free wash at a nearby car wash. Since I bought the car at TASCA the oil change and tire rotation was free - and this is a used car. The service report was very comprehensive and indicated Iwill need new tires soon, which I suspected. They told me they price match other tire sellers but did not give me a hard sell at all, just asked that I consider them for tires when I am ready. I continue to be very pleased with this dealership and highly recommend them.
Top Reviewed Service Specialists At This Dealership
Assistant Service Manager
Very easy to work with. - Deb Cotoia
First we went in looking for a truck for our business and the experience dealing with Richard McDermott was so easy and non-stressful that I went back and purchased an Acadia for myself. As a business woman, I knew I could handle the sale, but I have been treated like the "little missus" at other dealerships. There was no even a hint of this attitude at Paul Massey South. We definitely will be return customers!
I arrived today for my first service appointment at Hurd... - lucky817
I arrived today for my first service appointment at Hurd Automall after purchasing our Chevrolet Traverse a couple months ago from this same place. They offered the first maintenance appointment for free (only because it was paid for by the manufacturer). I arrived and pulled up into the bay on time for my appointment. I stood by my vehicle for 15 minutes before one of the 4 service reps in the bay actually acknowledged me. Finally, once they took my keys, they told me it would be about an hour. An hour and a half later, I went looking out in the bay and my car was sitting there....no one came to notify me that my car was ready. I waited again by my car in the bay for another ten minutes until the service rep (don't even know his name since he never introduced himself by name or anything to me) yelled accross the bay that I was "good to go". You would figure that if they want to make new customers, they would make sure that your FIRST service appointment was an exception experience and try to go above and beyond expectations. Other dealerships I've purchased cars from will provide wash/vaccum service free of charge for all service appointments. But here, I couldn't even get anyone to ackno0wledge I was there. Lost a potential service lifelong service customer.
Also, I used the restroom in the waitingroom/showroom area and there was a sign that said "How to use the restroom: 1) Pee 2) Flush!". A condescending sign in the restroom for customers to see is very unprofessional as well. If there is a problem with urinals not getting flushed, look into self flushing urinals...don't leave a hand written, crappy unprofessional sign telling others "how to use the restroom". Just poor taste.
I took my Toyota to Fox because I was getting poor gas... - rameses4444
I took my Toyota to Fox because I was getting poor gas mileage. They did a "diagnostic" and happily took my $49 but told me I'd have to leave the car overnight so they could do a more detailed diagnostic.
Fool me once, shame on you. Fool me twice, shame on me.
Needless to say I did not leave the car, nor shall I ever return.
While I was there I noticed a tremendous number of employees with seemingly nothing to do. There was one who's title must have been "part go getter," another "money taker," and a whole gaggle of "stand arounders." This dealership has A LOT OF OVERHEAD AND THAT MONEY'S GOT TO COME FROM SOMEONE, and it's NOT going to come from me.