162 Rhode Island SRT Service Centers

I visited the dealership for the 1st time if service - Johnmacari1996

I visited the dealership for the 1st time if service since I bought my car. Yasine was the service specialist who assisted me. He was very helpful , knowledgeable, and very professional. With the service department being backed up and my waiting time was longer than expected he was extremely courteous, and fixed the situation. Employees like him make me happy I did business with Toyota of Smithfield. Thank you Yasine. John M.

Not only they took care of servicing my car they cleaned - goldenrooster1979

Not only they took care of servicing my car they cleaned it and did a throughout check letting me know there was a couple of things that needed care. They were fast and polite, nd very professional.

It was very easy to get an appointment quickly. - woneil2936

It was very easy to get an appointment quickly. The work was completed on time and the car returned in excellent condition.

I worked with Yardley today he was very informative and - alhassantisha

I worked with Yardley today he was very informative and helped me to make a better decision of what vehicle was the right fit for me and my family. Although I’m not ready I’m very happy and am looking forward to closing a deal in the future.

Total professionals. - acironin

Total professionals. Efficient, friendly, helpful, knowledgeable. The waiting area is top notch. It is a nice experience to have your car serviced there. Highly recommended!

My Jeep’s “check engine” light came on and then I - Steve

My Jeep’s “check engine” light came on and then I received a “hot engine” alert after driving a few miles. Local repair shop looked at it and said it needed to go to the dealer because the issue was computer-related. This morning I called Paul Bailey’s service department to schedule an appointment. The woman asked if I were an existing customer. I said no, that I just moved to RI a few months ago. She said that they would not service my Jeep because they are now only servicing existing customers due to being busy. This is no matter how far in the future I was willing to wait to have the car serviced. I was incredulous. I told her that I like Jeeps, that I will probably buy a new Jeep soon and that she just made sure that I would never, ever buy from that dealership. I guess it’s not illegal to discriminate on the basis of being new to the area and not being a pre-existing customer, but it sure is bad business. I’m going elsewhere for my next car.

Firstly, I take no pleasure in positing a poor review. - jmcconaghy4

Firstly, I take no pleasure in positing a poor review. I have had my share, as many of you have, of poor customer service. I have never complained nor posted a poor review. This is my first time. By way of background, my significant other and I have purchased (4) four vehicles from Bald Hill Dodge. The only sales agent we've ever dealt with was Lou Ruggieri. He was outstanding. This review is solely directed at the Service Department (or lack thereof). I recently experienced an issue with my driver side door not closing on my 2021 Jeep Willy. I had purchased the extended warranty. I will not bore anyone with the details nor will I mention any names as that would be fruitless. But suffice it to say that this review is directed at the dealership and service department management. They were completely unresponsive, unhelpful and frankly discourteous. Based on how this dealership claims to take pride in customer service, I was beyond astonished and disappointed in the service I never actually received. The back and forth conversations I had with both the dealership manager and service department manager was staggering. I brought my vehicle there on (3) three separate occasions and the vehicle was never repaired. I was informed that because the problem with the door could not be replicated in front of service department personnel, it was deemed NOT to have a problem. The management informed me that a technician would not remove the inner door panel to further inspect the cause of the problem. I went so far as to offer, out of pocket, to have it repaired and this never took place. Getting nowhere, I took it to a reputable service station. The technician removed the door panel, located the source of the problem and fixed it. This could have been done on the first instance I took it to the dealership. In closing, this dealership has permanently lost a loyal customer and the manager's only response was "sorry to hear that." The irony is I was planning on trading in my Jeep and upgrade to a Rubicon. For the minimal effort and cost to repair my door, they have lost my and my spouse's business. This is not to mention the effect of word of mouth. My only regret is that there is not a lower rating than a 1 star to express my disgust with this dealership. Joe M.

I had an issue with my vehicle being serviced. - wsalvatore

I had an issue with my vehicle being serviced. The owner called me directly to address the issue and get it resolved. I could not ask for more.

Two service techs, Dale and Josh went beyond their duties - frederickjackson449

Two service techs, Dale and Josh went beyond their duties to ensure I got the help that I needed. Please keep these guys around. They are a God send. Frederick Jackson of West Warwick

Andrew, the service manager of Balise Honda takes the - J.fieldspohl

Andrew, the service manager of Balise Honda takes the meaning of service to a whole new level. He embodies service in every sense of the word both to vehicles and customers. Not only did he fix our car but he was knowledgeable, efficient and above all, he was kind. We were in one big jackpot, 11 hours from home, limping down route 1 and thankfully, Andrew answered the phone. The shop was closing soon, holiday weekend, no appointment and he had us out the door in no time, back on the road to get our son from the USCGA. Thank you ANDREW! You have helped us and we are grateful.

Mark Sampson - C. Boffi

This is the 3rd lease through Mark Sampson at the Balise Nissan in Warwick. They have been all positive experiences! He has been very helpful from my first lease till my latest. I would strongly recommend him to anyone looking for a new vehicle.

Amy is ALWAYS wonderful to work with, as well as - fbejbl

Amy is ALWAYS wonderful to work with, as well as Benjamin. Friendly, professional and informative. Waited and was given status updates.

Recently visited Balise Toyota of Warwick for the first - Amysherman266

Recently visited Balise Toyota of Warwick for the first time. I needed a repair on my undercarriage of my Rav4. I left my car with the service department and they ordered my part. There was a little break down in communication when calling to check on the status of my repair. The gentleman who waited on me, Jeffrey Fagundes, waved the charge for my repairs and absolutely treated me with total respect. I was totally shocked at the generosity and the understanding of the situation. Thank you so much Jeff! I'll see you next month for my new tires

Brought suv in for service and it was a very pleasant... - Scormier

Brought suv in for service and it was a very pleasant experience. Amanda was our service advisor and she was knowledgeable, friendly and very professional. Thanks Amanda for making it a simple and easy experience. Looking forward to our next visit!!

Expert handling of a mechanical issue and professional - fotenasek

Expert handling of a mechanical issue and professional and courteous assistance from the Service Manager, Aron Barnett. Thank you.