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Sales - Kagvw
Great sales consultant & business manager experience. Both sales & closing sales process went smoothly. This is my fourth time dealing with a Balise dealership.Would recommend Balise Volkswagen
Terrific service! - Sandra
This is my third lease from Scott VW. There is no other car or dealership that I would ever consider. Thanks to my salesman Dennis I had a great experience.
Very rough transaction and repair. - Fezti
There were numerous issues with my transaction at Speedcraft Volkswagen for the purchase of my 2012 Touareg. I drove 1 hour 45 minutes to check out/pick up the vehicle on June 1st. When I got there, the vehicle was about 100 miles until due for an oil change. It was missing the rear wiper and arm which they had to replace before I left (they had one in stock). I did financing through them which was originally going to go through VW Financial, but they filled out the paperwork wrong so when they corrected it, it was denied, so they had to have me refill out the paperwork for Bank of America. When I was there originally, they didn’t have me sign some crucial paperwork (i.e. the title of the vehicle) so I had to go back there on June 17th to personally sign the paperwork requiring me to take a half day at work. Since I was going back there I had them do an oil change, front wiper change (they were torn up, I didn’t notice until it rained the day after) and balance the tires that had a shake that wasn’t discovered until after I was able to drive at highway speeds (70-75mph). After the balance and rotation the Touareg still had a tire shake. On the 21st I discover that the Touareg is leaking a ton of oil out of the bottom of the vehicle. I took the vehicle to a more local VW dealer to find that they didn’t replace the crush washer\didn’t put on a crush washer on the oil drain causing it to leak. I had to pay for the repair and Speedcraft refunded my money. By this time, I was a bit frustrated, so I got VW of NA involved. Come to find out I was supposed to be given an inspection sheet of the vehicle for the CPO (certified pre-owned) program ensuring that the vehicle was inspected. After two or so weeks I got a CPO sheet that was entirely falsified; the tire wear was wrong, they wrote that the vehicle was inspected on May 30th but it arrived on the 31st according to the person I was emailing\texting, the VW dealer near me discovered that the skid plate was held up by zipties, etc. My main concern was a tire and possible brake shake, so Speedcraft allowed me to bring it to a local place to diagnose the issues. Come to find out all four tires were flatspotted and the rotors were warped. They wouldn’t allow the local VW dealer to replace the tires and they told VW of NA that they were denying all service. I called Speedcraft and they said they wanted to look at it themselves to make sure the local VW dealer was telling the truth. They picked up the vehicle and discovered that everything the local VW said was true. They replaced the rotors and replaced the tires with what is by far the most bottom-barrel cheapest tire I have ever seen (Wild Spirit Sport HXTs). When I got the vehicle back, it had a quarter tank less diesel, it still had tire grease all over the wheels, and the faces were scratched up from what looks to be tools from trying to put the tires on. All and all, if they were even local I would never take the car to them again.