Excellent - Action jackson
Shay Jackson was very helpful with my experience of purchasing a new vehicle. He helped me make the best decision for my money! Everyone was very nice and caring during the process.
2012 Used Mini Cooper priced well, but large back-end charge - Allan
Hats off to Sylvia Hudson for her persistence on our behalf. Had price agreement but walked away over unacceptable dealer mandatory back-end charges. She went up the line to the GM. It took 3 days, but eventual willingness of management and Sylvia working together enabled us to achieve a satisfactory resolution .Thanks to the GM and Sylvia both.
Great experience - Happy Car Owner
David West made the process of buying our Alfa Romeo car easy and pleasant. The finance department staff was helpful and knowledgeable. Thanks for a great experience!
Used Toyota RAV4 purchase - Jhos
Billy Tharin was a pleasure to work with. He was knowledgeable about the features of the vehicle and forthright about pricing. He accompanied me to a third-party pre-purchase inspection as well. I would recommend Billy to anyone looking to purchase a used vehicle. The business manager was also friendly, but kind of rushed us through the paperwork.
Lack of follow up and attention to detail is a real problem - Jonathan
Brought my 2017 Ram 3500 here after all eight lug studs on the drivers side rear wheel sheared off while driving on I -95. That's a big issue that will need more time to get to the bottom of, and the service department here was little help. I've been dealing with Dujaun Smith, aka DJ, and at this point I'm not sure why he is a service advisor, as it doesn't seem to be a good fit for his skill set.
Examples are: original quote issued to the insurance company was $1150 for repair, with my deductible being $1000. DJ had told me on the 21st of the month that the parts were in, and the truck would be ready to go by the 1st. I get a voicemail from Casey Worthington, service manager, on the 29th stating that the insurance company is shorting them $843 and asking that I reach out to them, stating that he had left messages. I email DJ asking for the quote and a short explanation of the necessity of the additional repairs, so that I can talk to the insurance, and he sends me a parts list. No quote, no explanation, and now it's the 2nd, and I still can't pick up the truck. The truck has been sitting at the dealership since November 4th, with only lug stud, rear hub, and wheel replacement being necessary. They've made every step of the investigative effort and completion of the work more difficult than necessary, and it's due in a large part to DJ's lack of follow up on anything we've talked about in the many phone conversations we had, and his complete lack of attention to detail.