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The service on my vehicle was performed accurately and on... - JAF
The service on my vehicle was performed accurately and on time. The Service Department was expecting my car, and had everything ready for my car.
My 2019 Explorer was due the 30K mile check up. The... - Wadesc1
My 2019 Explorer was due the 30K mile check up. The Quick Lane was just that, but also very complete. They did not miss anything. Great experience, great employees!!
When I bought my 2013 Honda Accord Sport in 2017, part of... - HowardM
When I bought my 2013 Honda Accord Sport in 2017, part of the purchase agreement was free oil changes for the life of the vehicle (except for the 15,000 mile intervals when it comes as part of a maintenance package, which was supposed to be $100 off the total price). However, when I took my Honda in for it's 115,000 mile check-up I was told that the owner has changed their policy and they no longer give the $100 discount for the 15,000 mile interval check-up & they no longer provide free oil changes at the 5,000 or 10,000 mile intervals. I'd say that's a breach of contract, wouldn't you?
I do agree with some of the other reviewers though, that this incident has no reflection upon the high quality of service provided by their service technicians.
After $2000. in repairs still came up w/ multiple reasons... - MrScott843
After $2000. in repairs still came up w/ multiple reasons that they could not repair the car. No apologies or excuses given. Just lies on how its not their fault.
I cant attest for the other dealership, but please save your time and money. Go Elsewhere!
Horrible experience with the service department. I dealt... - twnfc
Horrible experience with the service department. I dealt with Jon Pinel the service manager and I would not recommend them for any business transactions. He is very fradulent and ripped me off.
too much time - JANGALLER
I was there for over an hour for GPS update and battery for key fob. I noticed my car sitting in lot then sometime later it was moved to service entrance. No one called me up after 20 minutes to say it was ready. Waited too long and also noticed other people's cars finished way before they were called up to pick up too. As it is people wait long enough in dealership service areas so I think they need to be better at getting people in and out in a timely manner. It didn't seem like service desk was swamped and I have better things to do than spend more time in a dealership. I have no choice because it is the only Mazda near me.
I made an appointment to have a recalled part installed.... - jersey07435
I made an appointment to have a recalled part installed. I decided to wait at the dealer. Over two hours later they informed me that they did not have the part and would order it! 19 days later I got the appointment to have the part replaced, sat 35 minutes to find out they did not order the part!! 24 miles each way and my lost time. They swore the part would be overnighted and they would call me as soon as it came in. Three day later I call my service rep. and had to leave a message asking why I had not received a call! Days later I emailed every email account I could find associated with the dealership. A young sales woman responded and said she would look into it. I had emailed at least two department , I blasted their dealership. NO one from service contacted me about my problem, the saleswoman did and had the part properly ordered and got me the loaner car.
I have owned 5 Subaru's and since this dealership is the only one by me, I will never buy another Subaru.