636 South Carolina Porsche/1000 Service Centers

Terrible Service Department! - Steven

Terrible Service Department! I will never own another Porsche as long as I liver in Columbia because of McDaniels Porsche.

I called to make an appointment for an oil change and had... - Kris

I called to make an appointment for an oil change and had to leave a message. Left a message on Chris VM...no return call. Called again and had to leave another message on someone else's VM. When I finally spoke to someone I requested to speak to the manager with in the service department and I expressed to him my disappointment and how I left messages and had to keep calling because no one returned my call. He told me that they were too busy to return customers call. Poor management and customer service.

I feel that I've found a place that will be honest in - Sandra

I feel that I've found a place that will be honest in repairing my vehicle

She went far beyond the expected to deliver the ultimate - Watson.title

She went far beyond the expected to deliver the ultimate experience. I have purchased a lot of vehicles in my 60 years, and she made this the most pleasurable experience of all time. Her working knowledge of the product was amazing, and she displayed the expertise to work through my situation with options that I would never have thought about.

Superior Service Dept. - rbrinkman01.rb

Superior Service Dept. Very well and efficiently managed. First time I actually got to speak to the mechanic who worked on my vehicle.

Very dissatisfied customer!! - Mrs. D. McGill

My vehicle was towed to Bennettsville Ford about 1-3 days before the appointment and it sat there for approximately 1 week from that day just to find out that they were unable to diagnose and fix my vehicle. They gave me the run around up until my husband and I went up there. I requested the GM numerous times and have yet to speak with him. They towed my vehicle to Darlington Ford, on their expense; which they diagnosed my vehicle as soon as they got it. However I still have to wait because the part is on back order. Bennettsville Ford left me with a tow bill of $250, because they never did any work or called in a claim for my coverage company to cover. So I've been without a vehicle for about 2 weeks. It's so sad that a business motto would be to serve and press to satisfy customers, and customers actually leave worse off than before. I don't know if it's everyone but I can say one guy (Mr. Ronnie) he laid it flat after we went up there and we came to a conclusion to forward our vehicle elsewhere. But I am a very dissatisfied customer!!! Corporate needs to know what is going on!!!!!!!!😠😡

On Saturday, October 12th my GLK 350 light came on - ella.james

On Saturday, October 12th my GLK 350 light came on displaying EBD Inoperative See Operator’s Manual. I scheduled an appt online with Mercedes of Florence for Monday October 14, 2024 at 10:30am. When I arrived, Jay was nice and checked me in and told me to have a seat while they serviced my car. I sat in the waiting area for approximately 4 hours and Jay came out about 2:00 pm to inform me they could not identify the problem and thought maybe I was in a flood, absolutely false, my car was in my garage and there was no rain much less a flood. It seemed to be warm in the waiting area and was told by Jay that “oh yeah the air conditioner’s not working”. There was a kind, attractive and tall lady that came to me and said, would you like to move to another waiting area because it is warm in here with the air conditioner not working, so I moved to another waiting area. Jay Finally came to where I was relocated and said, they found the problem, but we are not able to repair it because the part that is needed is not in stock, so we have to order it and it would be estimate cost $2,000.00 plus and you would have to prepay today so we can order it. I stated “it is 3:00pm and I have been here on a scheduled appt since 10:30am (Arrived at 10:00am) you are unable to fix the problem, I have to travel back home to Sumter SC with the light still displayed indicating that there is a problem, and you inform me, we need you to prepay for the part before we can order it and then, when it comes, we will contact you.” I graciously did. Well today is Sunday November 3, 2024 and I have been cautiously driving my car back and forth to work until this morning, I was going to church and it would not start then the lights went out and the car would not start. Here it is the beginning of the 4th week, I have not received a call or any communication or any update from Jay as to the arrival of the part I prepaid for and my car is not starting or operable. I have to work in the morning, and I am so stressed!

Last week I was vacationing in Myrtle Beach when my - dcrerr

Last week I was vacationing in Myrtle Beach when my Mercedes Rv experienced a problem with my def sensor. With only 5 starts left I needed service now. Although the service department was booked thru April 7 the service manager Daniel Burke was able to schedule me at the end of that day. They were able to reprogram the computer and reset the sensor. I was then able to drive the 560 miles home with out the def sensor coming on. Daniel saved me hundreds of dollars in hotel rooms by working me in for service. Thank you Daniel..

I had a flat tire on graystone road Carmen and Mike was - arieljessica22

I had a flat tire on graystone road Carmen and Mike was able to come to my recuse They was very kind a polite.

Service department tried to rip me off for $4000. - travelinman1959

Service department tried to rip me off for $4000. They told me my rack and pinion had leaked on my anti-knock sensors causing them to go bad. They told me it was no use replacing just the sensors as they will just get oil on them again and fail. This is a physical impossibility. The anti-knock sensors are under the intake manifold on top of the engine. The supervisor said they guy was mistaken, and an error code showed both bank 1 & 2 sensors are bad. I have a code reader too. It showed only one bad sensor. A google search showed that the most common fault is a mouse chewing the wires due to a hole in the from of the manifold. With a flashlight I could see the mouse nest. I removed the manifold myself and repaired 3 wires chewed completely through. For the cost of an intake manifold and throttle body gasket, my check engine light is off, and it purrs again. Even though I paid for an oil change, they sent me home with the power steering below empty. When I complained, they sent someone over to fill it up. I took it on a 4 hour drive, it didn't appear to use any fluid. I won't use this dealership again. They are dishonest!

Service and tire rotation in and out in 45 minutes. - bill.darr

Service and tire rotation in and out in 45 minutes. Brittany and the crew are great. I bought my truck there almost 5 years ago and they have treated me great.

Fast and good customer service - Recardo79

Great people and great service I would recommend to family and friends to go to Bob Richard and they have refreshments while you wait on your vehicle.

I would give them 10 stars if I could. I took my NV Cargo... - Paul

I would give them 10 stars if I could. I took my NV Cargo to another dealer and they were extremely low in the integrity department. Took it to Bob Richards Nissan and two hours later my van was repaired, under warranty. I have found my Nissan Dealership. Chris Martin, was very helpful and a pleasure to deal with concerning my van problem. Jesse Sligh did a Fantastic job on the repairs. Johnny Royal, General Manager. They made me feel like they genuinely cared about me and my vehicle.

Great facility - Villanova

Not only is the service timely and professional, but the waiting area is very, very nice. I am extremely happy that I bought a Toyota.

Purchased a 2018 Nissan Altima in 2019. I have taken my... - T. Smith

Purchased a 2018 Nissan Altima in 2019. I have taken my car to the dealership 6 different times to repair the same problem and no one will call me to try to fix the problem.

They were very friendly and helpful. Did not have to... - dweidner2011

They were very friendly and helpful. Did not have to wait. Would recommend this place.