Currently here, and been here for 5hrs. When I first... - 2010cadcts
Currently here, and been here for 5hrs. When I first brought my vehicle in, I informed them of the problem with te doorswitch not working. A little backstory is I bought the vehicle from another dealer and since Hoover was closer to my house I brought it to them because they were closer to my residence. I was informed they had loaners when I made they appt. That was a lie. Back to the story, I had paperwork from the dealer that sold the vehicle to me with the problem and the statements that they would pay for it. Clay, the service advisor, acted like it was not real and stated they would call and run test themselves. He asked if I would stay with the vehicle or like a ride somewhere since it might take all day. I informed him that I would mostly likely need to be gone by 2pm. He goes to his manager and states the situation. His manager stated that it would probably be done by 1-2pm. I state that's a lot better than the all day answer I received. I also ask him if there is a schematic that I can see in reference to possibly a tray for the jack, he tells me the as long as the tire is bolted down that the jack is good to just move around freely in the back. I also inform him that I'm surprised that they dont have a wait line for tickets that need to be expedited and go line for people who leave their vehicle. Which would allow them fo move more efficiently. Clay responds, "we do, it's where people sit down in the lounge." This does not answer my question. Now I get my 4-yr old out the truck and tell him we should be able to get lunch right after and We go and wait in the service area. At 115pm my 4 yr old and I are looking at a poster on the walls and Clay asked me to come to the doorway and informs me they see the problem with the door and there was a slight ticking with the blower motor, since the other dealer is paying to get it fixed we are going to go ahead and fix the door and get you on your way. 2hrs later I go where the service advisors are and wait for someone to help me. Clay's manager, David see me standing there with my child and says nothing, while Clay is playing a game on his cell phone. So finally I go up to Clay and ask him how much longer it's going to be. He states he has to go check with the tech. He comes back but goes straight to David, then comes to me and says they had to go get the part from another certified Jeep dealer. I asked him when he found that out, he smacks his lips in the most arrogant of fashion and says just now from the tech. I then ask him to go get his manager. He replies ok but he going to say the same thing. Side note- if someone tells you to go get your manager, you don't say anything else and you go get your manager. The manager then comes over and wants to argue with the false fact that he told me to leave the vehicle. Never once was that said by David and I informed him that the point was I was never informed after diagnoses that the part was never here. I was informed that I would be on my way shortly, shortly does not mean greater than 2 hrs. I ask him when will the part arrive and he tells me he wont tell me. Just to expect my vehicle done by 6.
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