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GREAT SALESMAN - CRV
I have been shopping for a car for approximately one year. I usually looked around on Sundays to avoid car salesmen!!
We happen to be in Rapid City on a Saturday and had no intention of buying a Honda or a new car for that matter. We were at another dealership looking at cars. The pressure of a salesman caused us to leave that dealership when we "ended up" at Honda. We had planned on eventually that day going to look at another dealership yet. I had specific colors and cars in mind. Daniel Johnson at Rushmore Honda "welcomed" us while I was looking at a Honda that caught my eye. Daniel was friendly, informative and not pushy. After visiting with him and looking at different vehicles and test driving one, we decided to think about it and go have lunch. Due to the sales approach of Daniel, we decided to go back and purchase a Honda from him rather that go to the other dealership we planned to go to that day. He was so easy to work with and clearly explained everything. Now I love my Honda and would recommend a Honda and doing business with Daniel. Even completing the paperwork with Chad Johnson was great. I have heard some "horror" stories about people shopping for vehicles but this experience was a great one. It goes to show that quality customer service is so important.
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New Car Manager
Awesome expierence - mcscruffy
Gordy made the car buying pretty easy. He was easy to talk with and was knowledgeable about the vehicles we looked at. First time buying a car with Vern Eide and next purchase will be with Vern Eide because of Gordy.
Had to trade in my vehicle for a new one no REGISTRATION - srgarcia14653
I had to trade ina vehicle for a new one through haars, and they worked with me wonderfully, until the second trade in. They forgot to take my down payment, costing me to have my bank overdrawn. Then when I gave them my down-payment they told me they would mail me my registration information. I am now driving a car a month over due with registration, although the finance guy wrote down my right address they sent it to an old one, and I had to call, email, and complain multiple times only to be not answered, told I should be grateful for what they are doing and that they would pay 15 dollars for a two week extension on an already late registration, who knows if i'll actually get it. Instead of being decent human beings and a good company and taking care of the registration I BEGGED to be taken care of I am met with harsh and cold responses, and this is only after I left their website multiple emails. The finance guy Chris, never even returned any of my calls or emails, and had the seller, Tommy do it, who had no idea what he was talking about and took about a half a week to even get back to me to tell me this.
In South Dakota
Vern Eide Motorcars