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The person who helped us with the car was very patient... - Rosita
The person who helped us with the car was very patient and professional, good at his work. We could not have gotten a better car.
Top Reviewed Service Specialists At This Dealership
Alexander Ferre was friendly very good service on my Kia... - CAHOBBY
Alexander Ferre was friendly very good service on my Kia Soul. Alexander let me no i needed front brakes and got the repair's done. He is always a pleasure to work with, always offer a drink or snack while waiting.
Service with a smile.It made me feel better when I heard... - Susan
Service with a smile.
It made me feel better when I heard Dewayne's voice telling me they would get to my truck asap.
I've never had a relationship with a Dealership before this.
Dewayne is always professional and polite.
Poor service for healthcare worker - eve.lillie
I purchased a 2019 Kia Sorento less than 6 months ago. Have had all monthly maintenance done on time. There is less than 20k miles on the car. I had a low tire light come on that would not go off. Took the car in and they said they not only could not "patch" the tiny hole, I needed a brand new tire and an alignment done. Brand new car. I am a healthcare worker and have had 0 days off since this pandemic started. I can not afford $400.00 for a new tire, on a new car. I am still driving on the same tire, with the tire light on and hope I can make it to work. My patients depend on me. Thanks Rusty Wallace.
It did take a long time but I was very happy with the... - candra_ann_robinson
It did take a long time but I was very happy with the courtesy of the people and with the job they did.
in particular the gentleman that took an extensive amount of time to explain to me about the warranty and another gentleman that gave me a written estimate for next times maintenance schedule. They both were amazin.
Every time I take my car in to be serviced they are... - Elaine Allen 47
Every time I take my car in to be serviced they are courteous friendly and fast the customer service is awesome Susan is so friendly
Had my daughter in laws car in for repair. During the... - ianemslie
Had my daughter in laws car in for repair. During the test drive got in a wreck and totaled the car (not there fault) Now heres the messed up part the wreck was on Alabama highway In Georgia 16 miles from there service center heading towards Lafayette at 5.57 in the evening. The employee driving lives in Lafayette (per police report) and the service center closes at 6pm. So everyone needs to log there millage when they take it in for repairs as the mechanics take the cars home in the evening without permission, took over 24 hours to tell her the car was in a wreck and yates towing even tried charging her for the tow.
THEY xxxxING SUCK ! SOLD ME A xxxxED UP CAR N E V E R B U... - Leah
THEY xxxxING SUCK ! SOLD ME A xxxxED UP CAR N E V E R B U Y A F R O M H E R E
My car has been with Kia Since feb 23 today is April 2... - Hterrial
My car has been with Kia Since feb 23 today is April 2 today is the first day I got a call to tell me my car is still with mechanic but two weeks they told me the same thing no Communication about my vehicle that get me back-and-forth to work every day they haven’t even offer me a rental made me pay for some we they need it was recall on the motors just bad busy I’m very dissatisfied in them they Kia not just some chop on the street but they service is horrible
I would give this 0 starts if i could. - Kadyer50
I started having problems with my car on a Monday. I called this dealership for 3 days and left multiple messages with multiple people about bringing it in the get fixed. No one ever answered the phone in the service department and no one ever returned my calls. I finally just came in Thursday and talked to Danny Butler, a service consultant who seemed not to care. I finally spoke to Bob, their service manager who seemed to care and made me feel like he was going to help me. I left my car, and they tested it and found out my alternator was out. They told me they would call me the next day. Someone called me Friday evening and told me the car was fixed, and that they wanted to keep it over night just to test it in the morning. I called 4 times the next day, again with no answer and no return call. I just came in to the dealership around 1:30 Saturday afternoon and the same man, Danny was just sitting at his desk with his hands folded. I explained to him the situation and he seemed as if I was causing him problems. He told me he had no idea what was going on and he had nonpaperwork stating what they did to my vehicle and it was going to take him until 3:00 to find anything out- and possibly not till the next day. I told him that was unacceptable, seeing how they told me last night my car was fixed, and I saw it sitting out on the lot. I attempted to call bob, the manager multiple times and he never answered or called me back. I had to find another manager on the sales said of the store to get anything resolved. When he came and spoke to Danny, I could tell he was upset. He took his precious time doing my paperwork and I felt like it was in purpose. Everyone here made me feel like I was the problem when I just wanted my car. I will never bring my car for service here and I will never buy anther Kia here. These people have bad attitutes about their jobs and are very rude and unprofessional.
I highly recommend this dealership! Our buying experience... - sandymansell
I highly recommend this dealership! Our buying experience was very pleasant,easy and not a all day there. This team answered all our questions and was very attentive. Very pleased!
Perfect - mojo
Anthony Moore is a excellent car salesman he took great care me, I would recommend anyone for Anthony thank you my experience overall was great.
Very attentive personnel. - Jose W. Pimentel
My new KIA Soul is well-maintained in this his dealer. I get reminder e-mails and promotions to keep my car up to date. Service price for maintenance is affordable. The five-point inspection is very reliable. I moved to Cleveland from Puerto Rico. Mr. Jon Jefferson was very diligent to help me register my KIA-Soul to KIA Motor of America.
This review is for the SERVICE DEPARTMENT (I had no... - Aaron S
This review is for the SERVICE DEPARTMENT (I had no issues with the initial purchase of my car). I brought my car in for a Kia recall due to a possible fire hazard, the service was SCHEDULED on 4/28/2021, to bring the car in for the service on 5/5/2021. Upon calling, I advised I would like to have the recall taken care of along with getting a oil change, I spoke with a lady who advised that would be great, and giving a week notice will give them plenty of time to get the needed parts in for the recall. I took my car in for service on 5/5/2021 around 8:40am for a 9:00am appointment, spoke with Michael Falkner, advised I was there for the oil change and recall, he said no problem, asked if I was going to wait for the vehicle or drop off, advised I would be dropping off as I had read online the recall took a few hours to fix. Michael advised he would call me when the vehicle was ready. I received a phone call from Michael at 10:35am advising me that my vehicle was ready, and they “unfortunately could not fix the recall because the part is on a national backorder”. I was rather confused by this, as to why I was not told this while making the appointment, and was assured with me scheduling early would give plenty of time for the part to arrive. Also why was I not called to advise the part had not arrived, so I could have saved myself a nearly 2hr drive from Honaker VA, for a simple oil change, I could have used a local garage. Upon entering to retrieve my car, Michael said how am I doing, I advised I was rather pi$$ed off due to the recall not being fixed, he said “oh sorry, let me walk you over to pay for the oil change”. I paid the over $60.00 for the oil change, and on the receipt there is a message that “if you are not totally satisfied with service, call the manager Carl Stewart” which I did. I spoke to Carl at 11:32am, to which he explained the issue with the “national backorder” on the part, and advised that I should have been called to be advised that the part was not there. Carl assured me he was going to do some homework on this, and asked my permission for a call back in 20-30 minutes, to which I agreed. This was on 5/5/21 at 11:32 am, today is 5/10/2021 at 8:47am, and I am still awaiting that phone call. Very disappointed in the service I have received from Grindstaff Kia and the lies spewed by the service department. I would advised to look elsewhere for your vehicle needs, as it seems there is only good service when the buying process is happening.
Had only changed, within 200 miles the oil light was... - GPAW
Had only changed, within 200 miles the oil light was coming on, they ordered a part, told me a hour to install 3.5 hours called me. Horrible service
Rusty Wallace Kia Alcoa