222 Texas Cadillac Service Centers

Great Car Except the Radio and No Follow Up - Bdb85

Bought a new 2015 SRX and have had repeated problems with the radio/navigation/controls after the first two years. Now all we get are the same tired comments of “waiting on parts” and “we will call you back” We left in the car on Friday, July 3, and the radio volume jumped from 0 to ear blasting every 10 seconds. I had to drive with my hand on the volume down button. I called the service dept from the road and they verified they knew of the issue but had not called back. I got a promise that the Service Department manger would call me back. That was over a week ago. Very disappointed as we are looking to replace this car soon. If you value service, avoid this dealership. I have more examples of their inability to follow through.

Took car in for new transmission, scary, I can't do - Phillipm60

Took car in for new transmission, scary, I can't do transmissions and never took my car to dealership for service, except under warranty repair.

Great service department! - Johnna Bigley

Referred to Musser Motors repair shop by my mother who had recently taken her car to them. They got to my car within the hour. Service was fast, reasonably priced, and the customer service was awesome. They're very knowledgeable and do great work! Thank you so much!