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My father purchased his Cadillac from this store and has... - mpage77
My father purchased his Cadillac from this store and has done all service with this store. He has always spoken highly of the team members at Classic. Recently he had over $2K of work done to his low mileage 2015 SRX. The work was completed as agreed and done well. My father mentioned that when picking the car up he was surprised it was not washed/clean. Didn't bad mouth to me, but it took me off sides. The devil is in the details. Why would you not at a minimum run the car through the wash? This shows gratitude to a loyal consumer who trusts the store and appreciates the reputation that Classic has built in this region.
Top Reviewed Service Specialists At This Dealership
I’m from out of state, they got my car out in the same... - lori_58
I’m from out of state, they got my car out in the same day (Saturday) to get me on the road!
Very Much Appreciated
I always try to shop local and put my money into Vernon... - Luckykjk
I always try to shop local and put my money into Vernon as much as possible. I was very pleased that Vernon Auto Group was able to work with my schedule and get my car in after having to wait so long (2 months) for either parts to come in or for them to have time to check what was going on. However, I was not please by the fact that I got my car back with a deep scratch on the interior passenger handle of my car and also what seemed to be oil or something black that was smeared all over my passenger seat top to bottom that I had to scrub by hand being 7 months pregnant and not being able to completely remove them. My car interior is creme colored and stains/marking show up very easily on my cloth seats. So I’m not very happy that I got my car back in the condition that I did.
Ford Service Advisor
Thank you for fixing my precious car. Appreciate updates... - SK
Thank you for fixing my precious car. Appreciate updates and text messages throughout the repair process. Exceptional customer service. Will definitely recommend the body shop.
Dealing with Chris is a pleasure. I've worked with him... - Karen
Dealing with Chris is a pleasure. I've worked with him on the purchase of three vehicles over the past years and recently contacted him when I was ready to buy again. The transaction on the purchase of a certified XT5 was seamless, handling a trade-in and all paperwork in a professional and efficient manner .. the service I have learned to expect. I'd be pleased to work with Chris again, and to give him my personal recommendation anytime.
Austin McKnight is hands-down the most FABULOUS Service... - tucker_heather
Austin McKnight is hands-down the most FABULOUS Service Advisor in Texas! He was timely, had impeccable customer service and my vehicle was clean. I give him 2 Snaps Up in a Circle!!!
GM Service Advisor
He was very professional, not pushy at all and extremely... - Ashley
He was very professional, not pushy at all and extremely patient with my needs and questions. He found me the perfect vehicle and provide excellent service. Highly recommend.
Autonation provided very good quality of repair. They... - Joe
Autonation provided very good quality of repair. They kept me informed of the process and handled everything with my insurance company for a good customer experience.
Bravo gives my vehicle quality service every time.... - Erikanina
Bravo gives my vehicle quality service every time. Whether it’s routine maintenance or a repair. I’ve always had a positive experience and I have peace knowing my car is in good hands. I appreciate the exceptional customer service always. Thank you !
Friendly and helpful - jimmyelmer1983
Got in and out fast with good information Price could be a little lower would make me wanna come back more often. Offer better coupon deals
Steve James is a fantastic person to deal with. He has a... - kwixom
Steve James is a fantastic person to deal with. He has a great attitude & pays attention to all the details. Highly recommend him. His work ethic is spot on.
Great reassurance and hospitality. Really nice friendly... - Mcneicesuccess18
Great reassurance and hospitality. Really nice friendly lady in the waiting area that kept everyone company. I thought that was pretty cool! Great service A+
We were very pleased with the exceptional service we... - Ballen77
We were very pleased with the exceptional service we received by Our service advisor. Michael was knowledgeable and professional. He made sure our car was ready and serviced to meet our expectations!
I took my chevy impala to this place after several... - Mobsleds5777
I took my chevy impala to this place after several thousands of dollars car still not fixed.Troy the service manager is a BIG lier the text basically was just changing parts hoping he fixed it. So last time there tro said if it's not fixed and you gotta bring it back it be on him.So end up taking it back they kept it another month then Troy decided to say I don't think nothing wrong with the car.really you think I just bring it for no reason.
Maskless customers in the waiting area and staff in... - Sewell Customer
Maskless customers in the waiting area and staff in reception and cashiering and the service manager Jeff doesn’t care. This is why I’ll drive to Sewell instead of this place from now on.
Is there a worse word than “HORRIBLE”??? If so, it still... - DISAPPOINTED IS AN UNDERSTATEMENT
Is there a worse word than “HORRIBLE”??? If so, it still wouldn’t describe the customer service from the Service Department at Central Cadillac. Upon phoning for a service appointment for some concerns I had with my 2020 Escalade, after holding on for eons, I finally get a service rep named Fabiola. He was very belligerent when I asked why don’t they provide loaner Escalades for Escalade owners? He even went as far as to say he was “Doing me a favor!!!” by even scheduling my appointment or providing “decent” (and I’m being VERY generous with that word) customer service. I let him know that he was misinformed and that was part of his job. I asked for the ONLY service technician that is ALWAYS consistent, Mr. Alvesta and he scheduled my appointment with no fanfare. When I arrived for my appointment, and had to tirelessly repeat what problems I were having with my vehicle (delayed start, fishtailing during rain and a peeling trailer hitch cover) the service department manager was brought out to speak to me. You would’ve thought they had just randomly picked someone off the street, because that’s how uninterested, unprofessional and nonplussed the man was. He didn’t bother to introduce himself and appeared irritated that Mr. Alvesta had interrupted his mid-morning nap. He began repeating the same mantra over and over, trying to dilute the facts I were providing for the vehicle, and he even was irritated to the point of raising his voice and stated,”Let me talk now!”, as if he were berating a child and not speaking to valued customer of many years reigning back to Mr. Stewart days (Boy, do I miss Mr. Stewart and his classy ways!). Again, after all of that “huff and puff”, he spewed the same spiel that he previously nonchalantly spewed. And when that didn’t work, he played victim and stated he wasn’t there when I bought my vehicle so my salesperson would be 100% responsible for whatever was wrong with the vehicle in regards to the hitch cover being painted over. And who just happens to walk by, my salesperson. Mr. Mooney didn’t have a clue as to what was going on and it appeared that was his first time hearing them shenanigans. Well, the service manager ended up just slithering away, with no resolution, other than he could assure me that the cover wouldn’t be covered under warranty, which is another spiel that’s so well practiced there.. The cover shouldn’t have had to be covered under warranty because the dealership should’ve been responsible being that it being painted over happened under their watch and before it was sold to me. Needless to say and just as I suspected, after getting a loaner, I was phoned by my service tech, no more than a couple of hours later stating nothing had been resolved and they couldn’t find any issues and couldn’t cover the cost of the hitch cover. My husband and I was astounded, being that from Thanksgiving 2020 to January 2021, they held on to his Escalade and had forgotten they had it, and hadn’t even begun on the the work. And now they only took a couple of hours to assure me that my vehicle was fine. So, now I’ll have to wait until it rains to see if it fishtails or hopefully I’m not stranded somewhere when it decides to stall altogether and don’t start at all from the delayed start. And I was proactive in searching for someone to properly paint my hitch cover. My husband will bring his vehicle in next week for service AGAIN, and while he’s there, I wonder if the service manager will tell HIM to let him talk??? This place is really horrible and “CADILLAC” should be embarrassed to say they’re a part of the “CADILLAC” family. My husband and I will have to shop around for another dealership to give our business to, because this POOR CUSTOMER SERVICE is UNACCEPTABLE AND HORRIBLE!!!
This place is not professional at all, my son has taken... - Mayela Nielsen
This place is not professional at all, my son has taken the car several times with them and each time they leave a bad job, they painted the car and less than a year and the paint fell off, I took him to see the problem and the manager He said they couldn't do anything, they took a lot of money from the insurance company so they could put a painting on it that didn't work, they just want the insurance money !!!!
I would not recommend this dealership if it was the last... - Sheri
I would not recommend this dealership if it was the last one on earth.
We were in Victoria in February and my car broke down. We used Cadillac's courtesy service to have my car towed to Victoria Atzenhoffer. They towed my car back to me in Rowlett Texas. During the time the car was picked up and delivered back to me there were scratches put on my car that were not there when they took possession of my vehicle.
They first told us to get an estimate on the damage and send it to them. Once they received the estimate they declined saying there is no proof that the damage occurred in their possession. Asked us if we contacted the towing company that was contracted by THEM.
The dealership that I deal with in Frisco is in disbelief for the way that we have been treated. Atzenhoffer Chevrolet your service stinks! My father used to purchase all of his vehicles from them when he was alive. He would be livid.
Service response - 2018camero
I had a service appointment. I wish to say that the service was fantastic, quickly done, correctly done. I would recommend your service department to anyone. Overall I have been very satisfied with everything WESTGATE has done for us.
Worse service experience ever - Chemphill
Bought new 2018 Traverse. Took into dealer for routine oil change, shift problem with trans, and wind noise on door. Service had the vehicle for four days. Changed engine oil and flushed transmission. Told me I would need to make appointment with body shop to address wind noise. During the time in service, no one could give me status on the vehicle. When I got home with the vehicle, I discovered grime smear on the headliner. I wrote this up in the customer satisfaction survey and the mgr reached out. Had several conversations with mgr over 2 week be period and was prepared to give them a second chance when he called me one last time to go over the issues, suggesting that he needed to personally verify my issues before I could bring the vehicle in for service. I have bought 15 new Chevy's and several used models during my adult life. Three were bought from this dealership over the past six years. In my opinion, the service department is under staffed and lacks qualified personal. Even the cashier gave me attitude when I questioned the sheets she said I needed to sign to release my vehicle.