Last month I got some service done by great mechanic who - Charebear
Last month I got some service done by great mechanic who is no longer there named Christian. Because recently my car started having problems, I called today and spoke with Matthew the service technician for over 30 min about what has been going on with my car. I told him in great detail everything that was going on. I also asked to speak with the Service Manager Lisa. Well, Lisa called me back an hour and 15 min later. Not only was she very dismissive and rude, but she also talked over me. She was loud although I talked calmly. I was very polite and even called her “Ms Lisa” although she was rude. Many folks may have had a great experience here, however, honestly after dishing out over $2500 already at this same establishment, and having that bad interaction today, I will not be going back. Horrible customer service coming from what is supposed to be a professional business is a no go. This Air Force vet will not be back. And if you are looking for a reputable dealership, you may want to look elsewhere, like out of town.
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